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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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You are thieves just collect the money and do nothing and close the chat
I had accidentally signed up for this, but they were very courteous and quick to cancel it, which I very much appreciated that.
Prompt and friendly experience. I had my valuations from TaraW within half an hour of my initial request. 😊
Game is very exciting and your service also
I am new in this line and not yet clear
So need your help throw on line
My experience was spot on. David was very understanding and very knowledgeable. I did not know what to expect, but he took the time to listen to me. I was directed to someone that might be able to help me. When we knew we covered what l needed, he was kind to ask if there was anything else he could help me with!
5 ***** Stars for David and his knowledge!
Asked for advice and got an answer quickly. Asked follow-ups and also got an answer on those. Answer was complete and clear.
The person took me through stage by stage. As a technophobe he didn't use jargon.
Wonderful personalized service that saved me time and money! Thank you!
I was given a brief and they left both times I charged 3 plus 66 I want a refund they were no help
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28
Thorough explanation of troubleshooting and proper solution provided.
It is impossible to communicate without phone ´connection. Unfortunately you dont have Denmark on you phone list.
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28
I did not receive a call in a timely fashion I took care of the situation. Please cancel any and all charges to my credit card.
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28
Needed information on a piece I was listing for sale and got my answer. Will be using again.
Lawyer basically introduced himself then ceased to respond further...I demand a complete refund!
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28
I had an amazing experience! I wish I had found out about this sooner. I plan to continue using Just Answer
Someone is still capturing my e-mails from Netflix before they get to me. I guess it doesn't hurt because my first account has been deleted and I have opened a new one.
I was able to ask a behavioral question without stressing out my 14 year old cat. No trip in the car, no thermometer. It turns out she's perfectly fine. The vet I spoke with called right away and he was so knowledgeable and enthusiastic. This was a great investment. I have and will recommend to others.
My horse was having trouble walking. I tried everything I could think of. The vet suggested I just breathe and relax. And that was exactly what I needed, was someone to hold my hand. I felt so much better after spending five dollars!
I'd been working with HP to get help with Malware and update issues. Each time I worked with them it was a different person who was relying on the notes left by the last one, and they are all in different areas of the country. After 2-3 weeks of getting nowhere I tried JA and Lasaad was excellent, efficient and an expect in just about everything I needed. Unfortunately I still need a new computer but it was WELL WORTH the $55 to clean up my old one and get it secure.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28