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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,439
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Very very bad
April 25, 2024

You are thieves just collect the money and do nothing and close the chat

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Michigan
1 review
0 helpful votes
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Membership
April 25, 2024

I had accidentally signed up for this, but they were very courteous and quick to cancel it, which I very much appreciated that.

Date of experience: April 15, 2024
GB
1 review
0 helpful votes
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Prompt and friendly experience. I had my valuations from TaraW within half an hour of my initial request. 😊

Date of experience: April 15, 2024
Bangladesh
1 review
0 helpful votes
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Game is very exciting and your service also
I am new in this line and not yet clear
So need your help throw on line

Date of experience: April 15, 2024
California
1 review
0 helpful votes
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Wonderful
April 25, 2024

The appraiser was very heipful and i appreciate him,however i dont believe ill be needing this service going forward and id like to cancel it.

Date of experience: April 15, 2024
North Dakota
3 reviews
0 helpful votes
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My experience was spot on. David was very understanding and very knowledgeable. I did not know what to expect, but he took the time to listen to me. I was directed to someone that might be able to help me. When we knew we covered what l needed, he was kind to ask if there was anything else he could help me with!
5 ***** Stars for David and his knowledge!

Date of experience: April 15, 2024
Washington
1 review
0 helpful votes
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Great and fast answer
April 25, 2024

Asked for advice and got an answer quickly. Asked follow-ups and also got an answer on those. Answer was complete and clear.

Date of experience: April 15, 2024
Jersey
1 review
0 helpful votes
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The person took me through stage by stage. As a technophobe he didn't use jargon.

Date of experience: April 15, 2024
California
1 review
0 helpful votes
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Wonderful personalized service that saved me time and money! Thank you!

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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No help
April 25, 2024

I was given a brief and they left both times I charged 3 plus 66 I want a refund they were no help

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Georgia
1 review
0 helpful votes
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Thorough and concise
April 25, 2024

Thorough explanation of troubleshooting and proper solution provided.

Date of experience: April 15, 2024
Denmark
1 review
0 helpful votes
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Lost sent emails
April 25, 2024

It is impossible to communicate without phone ´connection. Unfortunately you dont have Denmark on you phone list.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Missouri
1 review
0 helpful votes
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Poor service
April 25, 2024

I did not receive a call in a timely fashion I took care of the situation. Please cancel any and all charges to my credit card.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Florida
1 review
0 helpful votes
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Needed information on a piece I was listing for sale and got my answer. Will be using again.

Date of experience: April 15, 2024
Iowa
1 review
0 helpful votes
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You Failed Me
April 25, 2024

Lawyer basically introduced himself then ceased to respond further...I demand a complete refund!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Virginia
3 reviews
0 helpful votes
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WHERE HAVE YOU BEEN MY WHOLE LIFE?
April 25, 2024

I had an amazing experience! I wish I had found out about this sooner. I plan to continue using Just Answer

Date of experience: April 15, 2024
Florida
1 review
0 helpful votes
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Someone is still capturing my e-mails from Netflix before they get to me. I guess it doesn't hurt because my first account has been deleted and I have opened a new one.

Date of experience: April 15, 2024
Georgia
2 reviews
0 helpful votes
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Phenomenal
April 25, 2024

I was able to ask a behavioral question without stressing out my 14 year old cat. No trip in the car, no thermometer. It turns out she's perfectly fine. The vet I spoke with called right away and he was so knowledgeable and enthusiastic. This was a great investment. I have and will recommend to others.

Date of experience: April 15, 2024
Oklahoma
1 review
0 helpful votes
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Saved $$$'s!
April 25, 2024

My horse was having trouble walking. I tried everything I could think of. The vet suggested I just breathe and relax. And that was exactly what I needed, was someone to hold my hand. I felt so much better after spending five dollars!

Date of experience: April 15, 2024
North Carolina
1 review
0 helpful votes
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EXPERT help
April 25, 2024

I'd been working with HP to get help with Malware and update issues. Each time I worked with them it was a different person who was relying on the notes left by the last one, and they are all in different areas of the country. After 2-3 weeks of getting nowhere I tried JA and Lasaad was excellent, efficient and an expect in just about everything I needed. Unfortunately I still need a new computer but it was WELL WORTH the $55 to clean up my old one and get it secure.

Date of experience: April 15, 2024