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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,443
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Dig Poison
April 26, 2024

The doctor explained what would happen if my dog ingested too much garlic and that it was unlikely that he had ingested too much and just watch that he didn't have any reactions and that he would follow up the next day. After a couple days there was no reaction and my dog is fine.

Date of experience: April 16, 2024
Tennessee
1 review
0 helpful votes
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Expedient
April 26, 2024

Andwers on time and precise. Provided the needed information to rectify my situation. Impressed boy thow easy it was.

Date of experience: April 16, 2024
Massachusetts
1 review
0 helpful votes
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I learned of this service from a friend. Only thing I can think of is to be one of the first websites to appear when you google for legal help. More advertising for those who don't have much money to spend for a lawyer on legal advice. I find this was very helpful, and I will continue to use this service and will refer this service to people I know that need help.

Date of experience: April 16, 2024
New Jersey
1 review
0 helpful votes
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Last minute tax questions
April 26, 2024

I use TurboTax for my taxes. I waa not sure why I was not getting a refund or a credit in my tax where there is a reciprocal agreement. I have called Turno tax and twice they gave me the wrong info. I decided to spend the money on a phone call with JustAnswer, and immediate I got assistance and able to resolve the matter. The person they assigned me was very knowledgeable.

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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I reached out with a question rather late at night, shortly after returning home from the dealership with a used Infiniti QX70. Chad reached out after a brief wait and answered both questions right away. He was friendly and knowledgeable, and offered a solid suggestion.

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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Advice in minutes
April 26, 2024

My dog was exhibiting all the signs of being in pain, but eating and using the bathroom normally. I was seriously considering taking him to emergency vet on weekend after hours.
But after getting to talk to an actual vet, I followed his recommendations and the next morning he was back to normal. So glad I decided to get advice before potentially coming out of pocket thousand(s) $$
Which I would have if it was necessary.

Date of experience: April 15, 2024
Australia
2 reviews
0 helpful votes
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Very good suggestions
April 26, 2024

I received prompt help with multiple suggestions after receiving a defect notice on my motorcycle.

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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Clarity
April 26, 2024

The answer was not I was hoping for. But I was provided clarity and direction. Will get their service again if needed.

Date of experience: April 15, 2024
California
1 review
0 helpful votes
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Wonderful vet
April 26, 2024

In the middle of the night I got answers and reassurance. She was super and was right about the problem and she was very empathic.

Date of experience: April 15, 2024
New York
3 reviews
0 helpful votes
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Sound advice
April 26, 2024

Resources offered were helpful in deciding which avenue to take.

Date of experience: April 15, 2024
New Mexico
1 review
0 helpful votes
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Good Advice to Help Save My Dog
April 26, 2024

A quick response by the Vet gave me the information I needed to get my dog to an emergency Vet clinic.

Date of experience: April 15, 2024
Nevada
1 review
0 helpful votes
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Rescue
April 26, 2024

I made the error and various cpa helpers answered me and helped me to find the way to correct it so that I could e-file on time! A special thanks to Kevin E. For his detailed help!

Date of experience: April 15, 2024
Australia
1 review
0 helpful votes
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Fixed motorbike
April 26, 2024

Easy and quick. Fixed the problem. Is that 50 characters?

Date of experience: April 15, 2024
TT
1 review
0 helpful votes
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The advisor Mikal didn't seem to be properly reading my questions and comments. I am very good at writing English. He has not answered the main question I asked. One comment he made was that my engine (Toyota 3.4L 5zv) is an interference engine. All published data on this engine indicates it's a non interference engine. This advisor should not be allowed to give technical auto advice.
I regret this subscription and will seek to cancel it.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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Solid advice
April 26, 2024

Answer was spot on and my truck now runs smoothly.

Date of experience: April 15, 2024
Washington
1 review
0 helpful votes
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Waste of $5
April 26, 2024

I was led here by a veterinary clinic website, seeking information on how to support some slight food-related issues for my cat. After staying up for 3 hours waiting for an "expert", one responded at like 4am with introductory questions (no answers), didn't hear back from me for an hour - because I was asleep - and closed the question.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Australia
1 review
0 helpful votes
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Re-assuring
April 25, 2024

I came across justanswer while researching on line for information in regard to a problem with an investment property, and a property manager who seems unwilling to do their job. It was reassuring to learn that I was on the right track in my thought process to prompt action from the owners corporation and property manager.

Date of experience: April 15, 2024
California
1 review
0 helpful votes
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Fast
April 25, 2024

However-not sure I saw membership fee of $30 nor $5 fee per answer

Date of experience: April 15, 2024
Canada
1 review
0 helpful votes
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Cardiology
April 25, 2024

I had heart palpitations and serious questions regarding issue and I believe I feel less stressed after talking with doctor. I recommend him

Date of experience: April 15, 2024
New Hampshire
1 review
0 helpful votes
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The information I got was very helpful. I provided the information to our landlord and it worked in our favor

Date of experience: April 15, 2024