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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My experience with the expert was great. Dealing with the unexpected $38 charges on my card was not expected and I hope was removed by now
I was given an answer quickly on what to use for a replacement gas valve, now I'm waiting to hear about finding someone to install it.
After the initial chatbot fact finding, the technician quickly troubleshot the issue and the fix he recommended worked. I'm very pleased with the outcome and the experience was quick and clean.
My smoke detector and carbon monoxide detectors started chirping incessantly in the middle of the night. I did not know why so I contacted just answer and a very knowledgeable handyman responded. He explained everything fully and it worked out just as he said it was. I'm so grateful for the help in the middle of the night.
The help was great. The only concern I had was the billing. It initially said the cost would be $5.00. Once I entered my card information, I received the terms. It was very lengthy and not very reassuring. I was concerned, especially in today's online culture, that the $5.00 would magically turn into a much higher amount unexpectedly. I clarified the amount with the mechanic (Allen) and he assured me it would be $5.00. I don't know how this could be done differently, but it can be very concerning to a new user like myself. Something for you to consider. I almost pulled out, but was glad I didn't.
Dr. Called right away and helped alleviate some of my concerns. I had accidentally given my dog chicken broth that had onion juice concentrate in it. And he was very ill. Gave me a great advice and addressed my immediate concern.
It gave me hope in my situation and direction. The attorney was kind, knowledgeable and answered every question I asked him clearly.
I was in need of confirming my daughter's rights as a NC Medicaid recipient before taking the next step with a medical office that had denied care. LegalBeagle reviewed the situation and answered my questions thoroughly as well as offered advise on my next step. I would definitely work with LegalBeagle again.
Got a physician assigned for my issue quickly. Great choice and very helpful with information I was looking for. Will be requesting him if future concerns come up.
My needs were addressed. This obtaining legal guardianship of my 33 year old daughter who resides FAR away, is Very challenging.
Matthew was very helpful, courteous, and knowledgeable. He answered all my questions and even helped me with a manual and possible future troubleshooting.
Just answer is fantastic they assisted me with a delay in my delivery as from they interact there's big progress in my delivery delay
Thanx for helping me
My printer kept wanting me to save an existing file instead of actually printing it. The problem was the "Print to File" mode. The technician named Avirup B gave me the precise information I needed. I wanted to give him a six dollar tip, but I didn't receive any information on how to pay for it using a Discover credit card.
I asked for help deciphering the legalese in our Town code. The answers I received were plainly stated in terms any adult can understand. Just what I need to make sense of what first appeared to be nonsense
Benji was very helpful starting at the beginning, checking cables, checking in levels, checking checking for reasons it wouldn't communicate with my computer. About 15 text chats back-and-forth. Having me throw away my printer, reinstall it, restart both printer and computer and then it just started printing again.
I had worked on this thing for three or four hours by myself with no satisfaction.
I changed tv providers. My Roku only gets streaming channels and none of the local/network channels. After talking my situation through Richard he thinks Breezeline should have given me a box for the network stuff. I have a technician come to my house to see what's wrong. I think Richard was correct in his assessment.
Dr. Porter was extremely thorough and reassuring, as this was my first scary experience with my pup. If I could have him as our permanent vet I would!
After spinning my wheels for hours, I spent just a few hours with Mr. Clark, and he was able to point me in a direction that I hadn't thought of.
Now, the next day, I followed his suggestions and my problem with Intuit TurboTax has been resolved. The taxes are done and ready to be mailed. I am very happy with the service I received from Mr. Clark. So much so, that I am putting him on my favorite list.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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