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JustAnswerReviews 21,262

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
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My experience with the expert was great. Dealing with the unexpected $38 charges on my card was not expected and I hope was removed by now

Date of experience: December 17, 2025
Minnesota
1 review
0 helpful votes
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Boiler gas valve
December 27, 2025

I was given an answer quickly on what to use for a replacement gas valve, now I'm waiting to hear about finding someone to install it.

Date of experience: December 17, 2025
New York
1 review
0 helpful votes
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After the initial chatbot fact finding, the technician quickly troubleshot the issue and the fix he recommended worked. I'm very pleased with the outcome and the experience was quick and clean.

Date of experience: December 17, 2025
Missouri
1 review
0 helpful votes
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Midnight alarms
December 27, 2025

My smoke detector and carbon monoxide detectors started chirping incessantly in the middle of the night. I did not know why so I contacted just answer and a very knowledgeable handyman responded. He explained everything fully and it worked out just as he said it was. I'm so grateful for the help in the middle of the night.

Date of experience: December 17, 2025
New York
1 review
0 helpful votes
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Great help, but with billing concerns
December 27, 2025

The help was great. The only concern I had was the billing. It initially said the cost would be $5.00. Once I entered my card information, I received the terms. It was very lengthy and not very reassuring. I was concerned, especially in today's online culture, that the $5.00 would magically turn into a much higher amount unexpectedly. I clarified the amount with the mechanic (Allen) and he assured me it would be $5.00. I don't know how this could be done differently, but it can be very concerning to a new user like myself. Something for you to consider. I almost pulled out, but was glad I didn't.

Date of experience: December 17, 2025
New York
1 review
0 helpful votes
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Professional and knowledgeable
December 27, 2025

Dr. Called right away and helped alleviate some of my concerns. I had accidentally given my dog chicken broth that had onion juice concentrate in it. And he was very ill. Gave me a great advice and addressed my immediate concern.

Date of experience: December 17, 2025
California
1 review
0 helpful votes
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Excellent
December 27, 2025

It gave me hope in my situation and direction. The attorney was kind, knowledgeable and answered every question I asked him clearly.

Date of experience: December 17, 2025
North Carolina
1 review
0 helpful votes
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I was in need of confirming my daughter's rights as a NC Medicaid recipient before taking the next step with a medical office that had denied care. LegalBeagle reviewed the situation and answered my questions thoroughly as well as offered advise on my next step. I would definitely work with LegalBeagle again.

Date of experience: December 17, 2025
Illinois
1 review
0 helpful votes
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Great quick resource
December 27, 2025

Got a physician assigned for my issue quickly. Great choice and very helpful with information I was looking for. Will be requesting him if future concerns come up.

Date of experience: December 17, 2025
Virginia
1 review
0 helpful votes
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My needs were addressed. This obtaining legal guardianship of my 33 year old daughter who resides FAR away, is Very challenging.

Date of experience: December 17, 2025
New York
1 review
0 helpful votes
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Self cleaning oven
December 27, 2025

Matthew was very helpful, courteous, and knowledgeable. He answered all my questions and even helped me with a manual and possible future troubleshooting.

Date of experience: December 17, 2025
Sweden
1 review
0 helpful votes
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Tydlig och bra information
December 27, 2025

Flera bra alternativ för att lösa mitt problem

Date of experience: December 17, 2025
South Africa
1 review
0 helpful votes
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Delivery
December 27, 2025

Just answer is fantastic they assisted me with a delay in my delivery as from they interact there's big progress in my delivery delay
Thanx for helping me

Date of experience: December 17, 2025
Colorado
3 reviews
0 helpful votes
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Printer Fix
December 27, 2025

My printer kept wanting me to save an existing file instead of actually printing it. The problem was the "Print to File" mode. The technician named Avirup B gave me the precise information I needed. I wanted to give him a six dollar tip, but I didn't receive any information on how to pay for it using a Discover credit card.

Date of experience: December 16, 2025
Arizona
1 review
0 helpful votes
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Straight talk, clear
December 27, 2025

I asked for help deciphering the legalese in our Town code. The answers I received were plainly stated in terms any adult can understand. Just what I need to make sense of what first appeared to be nonsense

Date of experience: December 16, 2025
New Mexico
1 review
0 helpful votes
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Benji was very helpful starting at the beginning, checking cables, checking in levels, checking checking for reasons it wouldn't communicate with my computer. About 15 text chats back-and-forth. Having me throw away my printer, reinstall it, restart both printer and computer and then it just started printing again.
I had worked on this thing for three or four hours by myself with no satisfaction.

Date of experience: December 16, 2025
California
1 review
0 helpful votes
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Wi-Fi for my tv
December 26, 2025

I changed tv providers. My Roku only gets streaming channels and none of the local/network channels. After talking my situation through Richard he thinks Breezeline should have given me a box for the network stuff. I have a technician come to my house to see what's wrong. I think Richard was correct in his assessment.

Date of experience: December 16, 2025
California
1 review
0 helpful votes
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Kind and Helpful
December 26, 2025

Dr. Porter was extremely thorough and reassuring, as this was my first scary experience with my pup. If I could have him as our permanent vet I would!

Date of experience: December 16, 2025
Georgia
1 review
0 helpful votes
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Spinning Wheels No More!
December 26, 2025

After spinning my wheels for hours, I spent just a few hours with Mr. Clark, and he was able to point me in a direction that I hadn't thought of.
Now, the next day, I followed his suggestions and my problem with Intuit TurboTax has been resolved. The taxes are done and ready to be mailed. I am very happy with the service I received from Mr. Clark. So much so, that I am putting him on my favorite list.

Date of experience: December 15, 2025
Rhode Island
1 review
0 helpful votes
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My experience with Melissa was very pleasant very accommodating and let me know. I could reach out with a question. I may have is also comforting.

Date of experience: December 16, 2025