Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswerReviews 21,215

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,030
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
Follow Bruce M.
Unfollow Bruce M.
Share Review
Report Review

Person very knowledgeable
May 7, 2024

Person got back to me quickly, and knew what he was talking about

Date of experience: April 25, 2024
Virginia
2 reviews
0 helpful votes
Follow ABDULAZIZ S.
Unfollow ABDULAZIZ S.
Share Review
Report Review

The lawyer was patient with my slow response, and I was unable to continue due many messages during that time. I preferred to communicate via phone call. But the phone call answer cost more money.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
Follow Nick Z.
Unfollow Nick Z.
Share Review
Report Review

Got my answer to my questions
May 7, 2024

I am having issues with the mobile home park that I have been in for over 7 years. Now I know where I stand.

Date of experience: April 25, 2024
GB
1 review
0 helpful votes
Follow Disgruntled V.
Unfollow Disgruntled V.
Share Review
Report Review

Con
May 7, 2024

First of all I'm asked for £1 which I willingly paid then part way through the conversation it wants me to pay £33 and cuts of conversation. Thanks but I've sorted it myself now.

UPDATE
The only resolve is that the £39 taken without my knowledge has been returned (thank you)

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Canada
1 review
0 helpful votes
Follow Gerald G.
Unfollow Gerald G.
Share Review
Report Review

Fantastic, amazing job!
May 7, 2024

Having trouble on messenger sharing with my friends, my account is private, yet when I try to share with a specific friend, messenger would put 1 or 2 of my other friends I was not trying to send to and a list of 12 to 15 random people who I had absolutely no idea who they were or what they were doing be shown on my account. Even though we could not resolve this issue with the Just Answer person, it still went very well. He was extremely helpful and obvious greatly knowledgeable in this tech field, we tried everything and though nothing could get messenger to stop putting random people to send to, as well as 1 or 2 of my friends who I was not trying to send to rather than the friend I was attempting to contact I was still satisfied 110 %. He did an outstanding, excellent job at helping me. Thank you much, Just Answer.

Date of experience: April 25, 2024
Texas
1 review
0 helpful votes
Follow Terrie G.
Unfollow Terrie G.
Share Review
Report Review

Very great full.
May 7, 2024

A couple of times I have ask them a question. They have always help me. They are very nice and they know what they are doing. Thank you very much.

Date of experience: April 25, 2024
Arizona
1 review
0 helpful votes
Follow Addison X.
Unfollow Addison X.
Share Review
Report Review

I would like my refund, please
May 7, 2024

Unhelpful, unprofessional, rude disrespectful mean

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Addison,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Canada
1 review
0 helpful votes
Follow Roberta C.
Unfollow Roberta C.
Share Review
Report Review

"Satisfaction"
May 7, 2024

Vet was very reassuring and left me with sound advice.

Date of experience: April 25, 2024
Illinois
1 review
0 helpful votes
Follow Chanda Z.
Unfollow Chanda Z.
Share Review
Report Review

Problem with the Union.
May 7, 2024

My company had a compliance issue with the Union, and needed help understanding the documents needed.

Date of experience: April 25, 2024
Indiana
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

Help was great
May 7, 2024

Sorry to be so slow getting back to you. The assistance from Ashik was spot on and really appreciated. I had problems with my laptop getting and holding internet and that is why I was so slow. Thanks for your help.

Date of experience: April 25, 2024
Wisconsin
1 review
0 helpful votes
Follow Jeanette O.
Unfollow Jeanette O.
Share Review
Report Review

Extra charges
May 7, 2024

I was told I have no case. So they decided to charge me another $47 for nothing.
Jeanette

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Jeanette,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Florida
3 reviews
0 helpful votes
Follow Stephanie Z.
Unfollow Stephanie Z.
Share Review
Report Review

Sent photos of the three effected area and have awesome direction to alleviate the itching

Date of experience: April 25, 2024
France
1 review
0 helpful votes
Follow chris L.
Unfollow chris L.
Share Review
Report Review

Very slow with no expert advice at all I got the same advice with simple questions on the Web he was not an expert for my well specified issue

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Chris,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Virginia
1 review
0 helpful votes
Follow Henderson K.
Unfollow Henderson K.
Share Review
Report Review

Not satisfied with my service
May 7, 2024

Have been waiting for someone to answer my question but can't seem to get a response

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Henderson,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Colorado
1 review
0 helpful votes
Follow Byron B.
Unfollow Byron B.
Share Review
Report Review

Word cursor was jumping around to other lines and adding symbols and other letters in words typed. Getting internet error code 404 unable to access site on many sites and JustAnswer corrected my problems and I am very grateful as l now write without having to correct many words or find where the cursor went and remove the words from the wrong area. Going to JustAnser was the best experience I have ever had with any tech support and the time it took.

Date of experience: April 25, 2024
Alabama
1 review
0 helpful votes
Follow Glen Q.
Unfollow Glen Q.
Share Review
Report Review

This tech expert knew exactly what to put me on to get the job completed, repair went well, and I'm back running, saved me a ton of time.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

Reputable Company
May 7, 2024

I inadvertently clicked on your site and then found myself subscribed. The rep I called completely understood and refunded me all my money.

Date of experience: April 25, 2024
South Africa
1 review
0 helpful votes
Follow Shirley A.
Unfollow Shirley A.
Share Review
Report Review

Impressive
May 7, 2024

You saved my car radio from being removed to get a code. I really appreciate your service.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
Follow Teresa A.
Unfollow Teresa A.
Share Review
Report Review

Excellent Service@
May 7, 2024

The vet I was assigned to - Dr. Seth Bynum - felt truly knowledgeable, compassionate, attentive and helpful. He really listened and took unrushed time allowing me to express and address my concerns. I am very pleased!

Date of experience: April 25, 2024
Kentucky
1 review
0 helpful votes
Follow Donna G.
Unfollow Donna G.
Share Review
Report Review

Ripped off
May 7, 2024

I was assured that the $ was refundable. I want to cancel Just Answer and have my money returned to my account. Misled totally.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Donna,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35