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JustAnswerReviews 21,219

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,031
This company responds to reviews on average within 4 days

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Maryland
1 review
0 helpful votes
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My mom's silverware
May 7, 2024

My mom had a 4 place setting of silverware from the 1930s and I was curious about its value. I received a response quickly and accurately.

Date of experience: April 26, 2024
Georgia
1 review
0 helpful votes
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Automotive Electrical Issues
May 7, 2024

I recently had an electrical issue with my Toyota Corolla. I chased down all the obvious problems to no avail. I found a thread on Just Answers dealing with a similar issue, but after still not finding the answers I needed, I subscribed to Just Answers.
The techs were prompt and able to give some good direction (as good as possible when not being able to put their hands on the car). And more importantly, were able to provide the schematics I needed to trace down the issue.
Well worth the subscription!

Date of experience: April 26, 2024
Illinois
1 review
0 helpful votes
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I was very happy with the appraiser BUT not happy Edith Just Answer. I tried the trial for $5.00 and then the next morning I was saw in my account that I was charged $5.00 and another $30.00 on top of that. Make sure this does not happen to you. Disgusting and disgraceful. I won't use them again.

Kathy D.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 26, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Kathy,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Egypt
1 review
0 helpful votes
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Very satisfactory
May 7, 2024

I initially thought this must be a scam website, but to my luck it was a legit one and I was provided with a real person lawyer, who was patient and answered all my answers.

Date of experience: April 26, 2024
California
1 review
0 helpful votes
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Peace of mind
May 7, 2024

I needed help deciphering several questions on an immigration form, and the lawyer's answers confirmed what I thought. This gave me peace of mind and confidence to go forward.

Date of experience: April 26, 2024
Australia
1 review
0 helpful votes
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I needed to cancel an order and they were very helpful and told me what I needed to do.

Date of experience: April 26, 2024
North Carolina
1 review
0 helpful votes
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#coolgeek...
May 7, 2024

Nick was not in person but he knew how to manipulate the steps in setting up my printer and i.am very pleased with his smarts, kindness, and respect he showed while helping us...

Date of experience: April 26, 2024
Michigan
2 reviews
0 helpful votes
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So helpful
May 7, 2024

I received a quick response and my dog felt so much better after giving her the meds that were recommended. I have already recommended this service twice!

Date of experience: April 25, 2024
Israel
1 review
0 helpful votes
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Thank you
May 7, 2024

Thank you for your help you helped me with my problem

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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Spot On.
May 7, 2024

The attorney was spot on. I was able to resolve questions and issues that was stopping me from moving forward. He was patient and knowledgeable.

Date of experience: April 25, 2024
Arizona
1 review
0 helpful votes
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Pleasant but professional
May 7, 2024

Had no issues turning control of my computer to TZ. He explained what command he executed and why.
Definitely recommend using Just Answer.

Date of experience: April 25, 2024
Texas
1 review
0 helpful votes
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Cat with fever x
May 7, 2024

My cat seemed ill, so I needed advice from a vet on how to tell if she was sick and what would help.?

Date of experience: April 25, 2024
South Carolina
2 reviews
0 helpful votes
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Professional Advice
May 7, 2024

The lawyer that I spoke to gave me excellent advice on what steps I should take to become the excutrix over my son's estate.

Date of experience: April 25, 2024
Massachusetts
1 review
0 helpful votes
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There was no experience, never got a call
Terrible experience

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Ronald,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Tennessee
1 review
0 helpful votes
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Very helpful and knowledgeable
May 7, 2024

My puppy was sick and after 3 hours at the doggie er and came home and talk to Dr. Pete and he help walk me through what to do and look for

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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So happy that he helped me thru and cancelled a subscription that was brutal to get rid of..

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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Thorough and empathetic
May 7, 2024

I was pleased with my conversation I had with the legal advisor. She was knowledgeable and empathetic… which you don't usually see. I'd go back if I had to and with confidence.

Date of experience: April 25, 2024
Pennsylvania
1 review
0 helpful votes
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I spoke with Dr. K. Anderson, and she was very knowledgeable and helpful. In addition to recommendations regarding the core problem that I called about (pet blindness), she even gave me recommendations for different foods that can be helpful for aging dogs (14 1/2yrs old). I am very satisfied with the help that I received.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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Super satisfied
May 7, 2024

I use the service for multiple different things for points on my license to fixing the transmission on my hummer and making an app of an idea that I have and they all came through with awesome answers and help me in my venture to becoming a billionaire

Date of experience: April 25, 2024
Arizona
1 review
0 helpful votes
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Always an Answer
May 7, 2024

It was interesting to deal with the expert. A bit slow in responding to each question as presented.

Date of experience: April 25, 2024