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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My mom had a 4 place setting of silverware from the 1930s and I was curious about its value. I received a response quickly and accurately.
I recently had an electrical issue with my Toyota Corolla. I chased down all the obvious problems to no avail. I found a thread on Just Answers dealing with a similar issue, but after still not finding the answers I needed, I subscribed to Just Answers.
The techs were prompt and able to give some good direction (as good as possible when not being able to put their hands on the car). And more importantly, were able to provide the schematics I needed to trace down the issue.
Well worth the subscription!
I was very happy with the appraiser BUT not happy Edith Just Answer. I tried the trial for $5.00 and then the next morning I was saw in my account that I was charged $5.00 and another $30.00 on top of that. Make sure this does not happen to you. Disgusting and disgraceful. I won't use them again.
Kathy D.
I initially thought this must be a scam website, but to my luck it was a legit one and I was provided with a real person lawyer, who was patient and answered all my answers.
I needed help deciphering several questions on an immigration form, and the lawyer's answers confirmed what I thought. This gave me peace of mind and confidence to go forward.
I needed to cancel an order and they were very helpful and told me what I needed to do.
Nick was not in person but he knew how to manipulate the steps in setting up my printer and i.am very pleased with his smarts, kindness, and respect he showed while helping us...
I received a quick response and my dog felt so much better after giving her the meds that were recommended. I have already recommended this service twice!
The attorney was spot on. I was able to resolve questions and issues that was stopping me from moving forward. He was patient and knowledgeable.
Had no issues turning control of my computer to TZ. He explained what command he executed and why.
Definitely recommend using Just Answer.
My cat seemed ill, so I needed advice from a vet on how to tell if she was sick and what would help.?
The lawyer that I spoke to gave me excellent advice on what steps I should take to become the excutrix over my son's estate.
There was no experience, never got a call
Terrible experience
Hello Ronald,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
My puppy was sick and after 3 hours at the doggie er and came home and talk to Dr. Pete and he help walk me through what to do and look for
So happy that he helped me thru and cancelled a subscription that was brutal to get rid of..
I was pleased with my conversation I had with the legal advisor. She was knowledgeable and empathetic… which you don't usually see. I'd go back if I had to and with confidence.
I spoke with Dr. K. Anderson, and she was very knowledgeable and helpful. In addition to recommendations regarding the core problem that I called about (pet blindness), she even gave me recommendations for different foods that can be helpful for aging dogs (14 1/2yrs old). I am very satisfied with the help that I received.
I use the service for multiple different things for points on my license to fixing the transmission on my hummer and making an app of an idea that I have and they all came through with awesome answers and help me in my venture to becoming a billionaire
It was interesting to deal with the expert. A bit slow in responding to each question as presented.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello Kathy,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35