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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,355
This company responds to reviews on average within 4 days

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South Carolina
1 review
0 helpful votes
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I had a few items I needed help with identifying. Not only did Marco M help me identify them, he also provided me with specific details and an approximate value. I came back the next day and specifically requested him as I have several items I am working with. He seemed very knowledgeable and was extremely kind and patient with me.

Date of experience: May 23, 2024
Ohio
2 reviews
0 helpful votes
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Educated kindness!
June 3, 2024

Was a good listener and made suggestions as to what he thought would be trustworthy and reasonably priced.

Date of experience: May 23, 2024
New York
1 review
0 helpful votes
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Was great to deal with the technician, he knew his stuff and gave really good input.

Date of experience: May 23, 2024
Arizona
1 review
0 helpful votes
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Great experience
June 3, 2024

Took time to have us send pictures, fully explained situation. Told us why it was best to have her seen. Didn't seem rushed at all. Appreciated the time.

Date of experience: May 23, 2024
Kentucky
2 reviews
0 helpful votes
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I had a last minute FMLA question before shift today and panicked looking it up online but found this, Legal Eagle was quick to respon, kind and informative. Would definitely recommend. I got the answer I needed and was able to get insight on what to do next with employer and doctor.

Date of experience: May 23, 2024
California
1 review
0 helpful votes
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Came through like new.
June 2, 2024

Just bought this used 2005 Acura RL off Craigslist. A decent enough car for an irresistible price. Three days in car won't start. I'm thinking...well, you know what I'm thinking. I tap in to Just Answers and within minutes I'm talking to Roy. Shortly after that I'm driving down the street. Turns out just needed a jump. Who knew, Roy knew.

Date of experience: May 23, 2024
Canada
1 review
0 helpful votes
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I do not want any membership with your group. Please cancel any such membership. Thank you. GLENFORD PETERS.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Glenford,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

New York
1 review
0 helpful votes
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Great bedside manner
June 2, 2024

Dr. Watters answered all my questions and was extremely professional and helpful. He didn't rush to get me out the door as many physicians do nowadays. Highly recommended!

Date of experience: May 23, 2024
Florida
1 review
0 helpful votes
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No sooner did I Google my issue and I got a chat request from Just Answer. After answering a few questions about my issue I was assured that a Yamaha marine expert would be reaching out to me. In less than a minute I was in contact with Quinn who helped me solve my frustrating issue.

Date of experience: May 23, 2024
Canada
1 review
0 helpful votes
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Very helpful
June 2, 2024

Small price to pay compared to an in person consultation. Very helpful in answering questions regarding what rights i have. I would recommend JustAnswer anyone that needs to get some quick legal inquiries answered and learn where you stand legally in a possible court case.

Date of experience: May 23, 2024
Massachusetts
1 review
0 helpful votes
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Excellent support
June 2, 2024

Curtis got me to the problem with my Deere garden tractor in a few steps. He knows his stuff.

Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
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Tried to help, but no luck
June 2, 2024

My tech Matt tried to go through a lot of the options for reseting my Hestan dishwasher, but it is a somewhat obscure brand and there is not a lot of information available (bad on me for buying a non-mainstream appliance). While I still have the problem, he determined that my dishwasher was still under warranty and gave me the service number where I'm hoping they can repair it without issue.

Date of experience: May 23, 2024
Florida
1 review
0 helpful votes
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Genuine!
June 2, 2024

Jessica was very helpful. Would use her services again.

Date of experience: May 23, 2024
Indiana
1 review
0 helpful votes
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Needed answers
June 2, 2024

I was happy with the quickness of the response I got. The answer wasn't what I had hoped for, but at least now I know.

Date of experience: May 23, 2024
Virginia
1 review
0 helpful votes
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Broke down on memorial
June 2, 2024

It was informative and hopefully it works. It's memorial weekend and my car won't start. Experience was good and got with me fast.

Date of experience: May 23, 2024
Colorado
2 reviews
0 helpful votes
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Great Advice
June 2, 2024

This is great if you have questions about almost anything. It's not very in depth, but it's definitely worth it to get you in the direction you need to go.

Date of experience: May 23, 2024
North Dakota
1 review
0 helpful votes
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Answered my questions and referred me for more help.

Date of experience: May 23, 2024
Texas
1 review
0 helpful votes
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Tech was very knowledgeable and eager to help me.i

Date of experience: May 23, 2024
Ohio
1 review
0 helpful votes
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Pricing
June 2, 2024

I was told I had to pay a refundable $5. I was charged $65.!

Date of experience: May 23, 2024
District of Columbia
2 reviews
0 helpful votes
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Called confused, watched to many utube videos. I need a new exh. Manifold, i was told I could NOT use a after market exh. Manifold due to the cat. Would not meet the required specs for the down stream o2 sensor and would cause a check engine light to come on. The just answer mechanic that I spoke to stated that was typical true BUT there are oem after market parts that actually do meet the strict specs. For parts needed. He recommended a magnaflow system. And it's $ 900.00 cheaper then going to subaru.

Date of experience: May 23, 2024