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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,362
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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No sooner did I Google my issue and I got a chat request from Just Answer. After answering a few questions about my issue I was assured that a Yamaha marine expert would be reaching out to me. In less than a minute I was in contact with Quinn who helped me solve my frustrating issue.

Date of experience: May 23, 2024
Canada
1 review
0 helpful votes
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Very helpful
June 2, 2024

Small price to pay compared to an in person consultation. Very helpful in answering questions regarding what rights i have. I would recommend JustAnswer anyone that needs to get some quick legal inquiries answered and learn where you stand legally in a possible court case.

Date of experience: May 23, 2024
Massachusetts
1 review
0 helpful votes
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Excellent support
June 2, 2024

Curtis got me to the problem with my Deere garden tractor in a few steps. He knows his stuff.

Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
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Tried to help, but no luck
June 2, 2024

My tech Matt tried to go through a lot of the options for reseting my Hestan dishwasher, but it is a somewhat obscure brand and there is not a lot of information available (bad on me for buying a non-mainstream appliance). While I still have the problem, he determined that my dishwasher was still under warranty and gave me the service number where I'm hoping they can repair it without issue.

Date of experience: May 23, 2024
Florida
1 review
0 helpful votes
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Genuine!
June 2, 2024

Jessica was very helpful. Would use her services again.

Date of experience: May 23, 2024
Indiana
1 review
0 helpful votes
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Needed answers
June 2, 2024

I was happy with the quickness of the response I got. The answer wasn't what I had hoped for, but at least now I know.

Date of experience: May 23, 2024
Virginia
1 review
0 helpful votes
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Broke down on memorial
June 2, 2024

It was informative and hopefully it works. It's memorial weekend and my car won't start. Experience was good and got with me fast.

Date of experience: May 23, 2024
Colorado
2 reviews
0 helpful votes
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Great Advice
June 2, 2024

This is great if you have questions about almost anything. It's not very in depth, but it's definitely worth it to get you in the direction you need to go.

Date of experience: May 23, 2024
North Dakota
1 review
0 helpful votes
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Answered my questions and referred me for more help.

Date of experience: May 23, 2024
Texas
1 review
0 helpful votes
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Tech was very knowledgeable and eager to help me.i

Date of experience: May 23, 2024
Ohio
1 review
0 helpful votes
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Pricing
June 2, 2024

I was told I had to pay a refundable $5. I was charged $65.!

Date of experience: May 23, 2024
District of Columbia
2 reviews
0 helpful votes
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Called confused, watched to many utube videos. I need a new exh. Manifold, i was told I could NOT use a after market exh. Manifold due to the cat. Would not meet the required specs for the down stream o2 sensor and would cause a check engine light to come on. The just answer mechanic that I spoke to stated that was typical true BUT there are oem after market parts that actually do meet the strict specs. For parts needed. He recommended a magnaflow system. And it's $ 900.00 cheaper then going to subaru.

Date of experience: May 23, 2024
Canada
1 review
0 helpful votes
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Very helpfuy
June 2, 2024

Just Answer was able to assist me and l was able to connect with the right person,
Thanks 😊

Date of experience: May 23, 2024
Alabama
1 review
0 helpful votes
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New phone
June 2, 2024

The agent was friendly and patient in helping me set up my new phone.

Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
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I experienced constant clicking on the burners on my KitchenAid stove top, as if I was trying to start a burner which would not light. This occurred while all five burners worked.

The JustAnswer website was able to quickly diagnose the problem and provide a quick fix, staying with me via text throughout the resolution process.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello John,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Ohio
1 review
0 helpful votes
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I contacted just answer this morning and immediately had a technician. Call me back within minutes. Jared was very helpful and very knowledgeable. It was well worth talking to this technician and it'll probably save me hundreds of dollars in repair cost.
Thank you

Date of experience: May 23, 2024
Michigan
1 review
0 helpful votes
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Amazing help
June 2, 2024

Mick was amazing. Stayed in touch with immediate response. Everything he had me test he was patient and never made me feel dumb. I recommend highly recommended Mick!

Date of experience: May 23, 2024
Maryland
1 review
0 helpful votes
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Great Answer But Took Time
June 2, 2024

Darren was great and super helpful. The wait time was a little frustrating in between answers.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Brandie,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Michigan
1 review
0 helpful votes
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My Internet was changed. Could no longer run on my systems purchase a new computer. Then had to re-add Wifi to my printer. Did not know my old password. He helped me get it re-reset and also added my printer to my new laptop. He was quick, and very, very patient.

Date of experience: May 23, 2024
Texas
1 review
0 helpful votes
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Dr. Khan is great
June 2, 2024

I was having an issue with bumps behind my head, initially I thought it was AKN but when I contacted Justanswer I was assigned Dr. khan who with the picture I sent was able to give a preliminary diagnosis and suggested a treat, which when applied, the issue is getting better. I just wish the relief from the pain is a bit faster. In all I say thank you Dr. Khan

Date of experience: May 22, 2024