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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Resolved issue with installing VPN on router. Michael was very knowledgeable and helped me understand the problem with the router I bought supported VPN servers, but I needed VPN client to do what I wanted.
I needed quick answers to help care for my dad's dog while he is in the hospital. This service and Dr. Porter exceeded my expectations with quickly and very efficiently. I highly recommend!
The technical assistance I received was very helpful. However, at times I could barely hear or understand what the technician was saying. I also feel like it was very pricey for one question and one time use. I would like a full refund. The first assistant that referred me to you stated I would only be charged $1.00. That being said I felt it was misleading and false advertisement.
All questions and answers were promptly answered, all replies were fast and informative. Thank you
Showed him pictures of the tree, needs shaping by a professional Arborist! Still looking for Arborist near me.
Andre went above and beyond, not only did he explain what needed to be done, he also gave me three references
Hello everyone I'm just glad that I call dr Basu very knowledgeable and professional I will highly recommend to everyone in my family and friends thank you very much.
As said no problem with the lawyer but issues with thevJustvAnswrrvsute Trying to confirm if I've inadvertently signed up for a monthly fee membership Do not require this and have requested it cancelled but getting no feedback on this Have noted other similiar complaints
Through emails, they made me re-assess my next steps in my conflict resolution.
I spend a lot of time researching items to sell on an online platform. Sometimes I just get stumped. I had my answer in minutes after "Just Answer". It saved me time which is valuable to me. I'll be using this service again.
Love the get to the point and Professionalism.love how the doctors pay attention to details
Just as I thought to many e-mails from you. I did not answer immediately and since that time I have had three e-mails wanting to know how did. Just As I had suspected a bunch of e-mails filling my inbox. I hope there won't be anymore. E-mail surveys the replacement for the US Postal Service junk mail. At least physical junk mail was a better support for the economy.
Hello John,
I hope your emails have been turned off so you're not seeing so many from us. I apologize that this happened to you. Please reach out if we can assist you further.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
He answered my questions and put me more at ease with dealing with a toxic family member while fulfilling my mother's will.
Very quick response with a great expert. He even returned a call a few hours later.
The lawyers who helped me where very professional and concise about what they could or could not help me with. She offered good suggestions and followed up to see how things were going. I appreciated that. I can't say enough about how good my experience with Just Answer was.
Richard was an excellent technician. He answered all my questions. Gave me the proper phone number I needed to call. He is an asset to your company. I would recommend him to anybody.
Michael G. Brick
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lisa,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35