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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,380
This company responds to reviews on average within 4 days

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Louisiana
1 review
0 helpful votes
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Remote not working
June 16, 2024

Richard was very knowledgeable and patient. He helped us get our Roku control re- programmed to our TV. He called us back to make sure everything was working.

Date of experience: June 6, 2024
Texas
1 review
0 helpful votes
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Best Support Specialist
June 16, 2024

Vishnu was on point not only did he help me with the power cleaning he exit so I can show him I knew what to do the next time I had that problem. Thank You

Date of experience: June 6, 2024
Massachusetts
1 review
0 helpful votes
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I was very impressed by the professionalism of the lawyer. The service was prompt and my question was answered completely as well as an offer of advice moving forward. I'm shocked how simple it was to get clarification. I wasted hours reading the Landlord Tennants act for Ontario. I should have called them from the start. I will not hesitate to do so in the future.

Date of experience: June 6, 2024
New Jersey
1 review
0 helpful votes
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It was very good but I have to wait to get a voltmeter to check what the problem might be

Date of experience: June 6, 2024
Texas
1 review
0 helpful votes
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Quick precise answer
June 16, 2024

Rick M, CPA was very quick and precise with his answer to my question. The whole process took less than 5 minutes, and now I have the answer to move forward.

Date of experience: June 6, 2024
Australia
1 review
0 helpful votes
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Feel relax
June 16, 2024

I was stressed feeling relaxed.he is explaining everything well

Date of experience: June 6, 2024
California
1 review
0 helpful votes
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Big value for a small price
June 16, 2024

I can't think of any other service that will answer all my questions from veterinary questions here at the ranch to mechanical questions regarding our ATVs, motorcycles, RVs, and camping questions. At the same time, there are legal questions that I ask, and I get very detailed responses from the expert attorneys in the field. I stand by what I say, big value for a small price!

Date of experience: June 6, 2024
New York
1 review
0 helpful votes
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Very patient assistance!
June 16, 2024

Thoughtful, patient response to my problem….i appreciated the understanding of my frustrations!

Date of experience: June 6, 2024
Georgia
1 review
0 helpful votes
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Vegetable control panel not working and led lights not working either

Date of experience: June 6, 2024
Florida
1 review
0 helpful votes
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Prompt answers to questions
June 16, 2024

Answers to all questions for professional and very prompt and there was no need to continue on I'm very satisfied I will use the service again

Date of experience: June 6, 2024
Canada
1 review
0 helpful votes
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Dino the man!
June 16, 2024

Dino helped with an issue that I'm having with my Bosch DW.
A rather simple yet tidies fix that I needed some direction on

Date of experience: June 6, 2024
Florida
1 review
0 helpful votes
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Great Resource
June 16, 2024

I have a baby kitten I'm trying to save. The advice I received here will probably save a vet visit and the kitten. I will definitely use this again since I regularly foster tiny kittens.

Date of experience: June 6, 2024
Maryland
2 reviews
0 helpful votes
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Beware of Church Employment
June 16, 2024

I'm an *******@legal matters & after being treated like a step child & fired from a church where I thought after being ordered to Therapy...that I'd be given a FAIR SHAKE...This wasn't the *******@1st Baptist Church of Glenarden for Me...I've seen Many Others Moved Frim Dept to Dept...I was Shown the door. Currently waiting for them 1st Baptist Church of Glenarden to decide if they're going to pay Me My 24hrs of Annual Leave they attempted to shirt Me & the 6hrs of work performed on 5/29/24...1st Baptist Church of Glenarden tried to remove My entry from adp...? R there any attorneys that R willing to help Me with this...?😊 I'm feeling taken advantage of & not to mention the supervisor bessie jefferson was allowed to use intimidation actions towards Me & HR NEVER ADDRESSED HER...TO MY KNOWLEDGE BUT I LOOSE MY GAINFUL EMPLOYMENT 😡😡😡

Date of experience: June 6, 2024
Indiana
1 review
0 helpful votes
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I have been impressed with Just Answer. It's so easy to get an expert response. I've been connected with Veterinarians, Gardening, Email Outlook experts and ever connection was prompt and professional. Responses were thorough and each contact folllowed up to ensure my answer was received and met my needs. The Gardener even provided resources for me as a new Gardener myself this was super helpful and saved me hours of research. Highly recommend this service.

Date of experience: June 6, 2024
Kentucky
1 review
0 helpful votes
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Grass catcher parts.
June 16, 2024

I was looking for parts for a cub cadet model 19B******* grass catcher, I was called back by technician Eric. And with me just being able to describe the needed parts, he was able to pull up a exploded parts view and help me get the right parts I needed. Super Awesome technician, JustAnswer? Is a great service, Highly recommend. And did I mention how Awesome Eric the technician is.

Date of experience: June 5, 2024
Virginia
2 reviews
0 helpful votes
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Great Service
June 16, 2024

I had very specific questions regarding VA benefits and the laws that protect federal benefits. I got the exact answers I needed. Just remember to be specific with whatever you're asking, that way you allow the attorney to zero in on exactly what you need.

Date of experience: June 5, 2024
Illinois
1 review
0 helpful votes
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Joshua took the time to speak clearly answer my questions. The highest compliment I have is that he was not patronizing. I appreciate that greatly.

Date of experience: June 5, 2024
Canada
1 review
0 helpful votes
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Dog trainer advice
June 15, 2024

The advice that the trainer gave, made me feel much better and I am not being a bad dog mom.

Date of experience: June 5, 2024
South Carolina
2 reviews
0 helpful votes
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I could not get my phone to work with a certain app but after my session with your professional the issue was resolved and all is well!

Date of experience: June 5, 2024
Utah
1 review
0 helpful votes
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The technician that helped me was knowledgeable and very effective in answering my questions. He is to be commended. I had issues with billing because I did not realize I was buying a membership instead of paying only the join fee. The service is worthwhile. Just be certain to read carefully about the billing.

Date of experience: June 5, 2024