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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,362
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

NL
1 review
0 helpful votes
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Quick and easy
June 15, 2024

I have spent the last two days trying to figure out my dishwasher problem. It seemed electronic so I didn't want to schedule a repair, I live in an area with no service. Finally scheduled it, then called Just Answer and had the issue resolved in 5 minutes!

Date of experience: June 5, 2024
Arizona
1 review
0 helpful votes
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Outstanding
June 15, 2024

Friendly but still very professional.
I'll definitely recommend

Date of experience: June 5, 2024
Florida
1 review
0 helpful votes
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Awesome experience
June 15, 2024

I had some questions and needed some guidance on my AC/Hvac system, michael was awesome! He answered all my questions, explained everything clearly, and was great help. He helped solve my problem! Would definitely use justanswer again!

Date of experience: June 5, 2024
Canada
1 review
0 helpful votes
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Ontario lease breaking
June 15, 2024

Super fast with connecting me to someone. Joey was awesome at answering my questions and provided guidance. Appreciate it!

Date of experience: June 5, 2024
California
1 review
0 helpful votes
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Great advise and information
June 15, 2024

Moidel provided great assistance… her advise was prompt and direct with clear information on next steps to take.

Date of experience: June 5, 2024
Texas
1 review
0 helpful votes
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I needed a quick answer as POA for my father as to who gets property after his wife passed away without a
Will. The gentleman I spoke with was very helpful and answered my question giving me the information I needed to inform my brother that he is definitely stealing from my dad as he walks out of the house with things that not only belong to dad but also things that were his mothers which are communitive property. I needed to know how Texas has set up the delineation of inheritance rights to be able to confront my brother about him taking things.

Date of experience: June 5, 2024
Arizona
1 review
0 helpful votes
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My dog had received an eye injury while we were out running which had me panicked, but Dr. Maria assessed the injury and gave me the best recommended steps for treatment with the knowledge of my situation. She was very helpful and thoughtful and most importantly she gave me reassurance that both my fur buddy and I will be ok. For this reason alone I give JustAnswer a 5 star review. JustAnswer gave me exactly the answers and help I was looking for. Very speedy exactly when I needed. I was helped very quickly and effortlessly by the AI veterinarian assistant and had no clue it was even AI! Unless it was not.

Date of experience: June 5, 2024
Australia
1 review
0 helpful votes
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Problem fixed with computer guy … Double charged and no one will help me …scam operator here me thinks

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Canada
1 review
0 helpful votes
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Problem quickly solved
June 15, 2024

Jared is a friendly, helpful guy and solved my problem quickly and accurately!

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Thorough Guidance
June 15, 2024

Jon was very compassionate, thoughtful and thorough as he helped me navigate my concerns about my current marital situation.
I felt heard and understood.
His answers were clear and informative.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Agent was very thorough and very kind. He sure knew much more than IRS did!

Date of experience: June 4, 2024
Colorado
1 review
0 helpful votes
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I've been 2 - 3 other places I stick with this one they have always answered what I need to know. It is awesome and a very good learning site.

Date of experience: June 4, 2024
Maine
2 reviews
1 helpful vote
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Excellent service
July 12, 2024

I was given highly specific advice, which has pointed me in the right direction. The MD, who is also a pharmacist, knew exactly what he was talking about.

Date of experience: June 4, 2024
Michigan
1 review
0 helpful votes
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Awesome to be abke to JUST ASK!
June 15, 2024

Scott was very informative and helped me feel more confident in my sutuation & just over all great experience. Now i have the courage to move fwd to litugation.

Date of experience: June 4, 2024
Georgia
2 reviews
0 helpful votes
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Money well spent! Great advice from a real attorney who was able to quote law.

Date of experience: June 4, 2024
Hawaii
1 review
0 helpful votes
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Great Service For DIY People
June 14, 2024

I'm handy with repairs and can fix most things once I figure out what the problem is. Just Answers is perfect fit for me because it helps me get started on the right problem first and saves me time and money.

Date of experience: June 4, 2024
North Carolina
1 review
0 helpful votes
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Fast and knowledgeable
June 14, 2024

I got fast service was directly connected to a person... thank you

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Very detailed on finding exact fit for older gun.
Very engaging with many follow up questions

Date of experience: June 4, 2024
Minnesota
1 review
0 helpful votes
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Prompt and professional!
June 14, 2024

The tech rep provided an assortment of suggestions to assist me with my issue.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Sciatic nerve
June 14, 2024

Very informative patient great answers great advice sort of plan moving forward for me and my doctor I have now Just made me feel a little bit more confident about how sciatic nerve pain happens so as I'm talking to the doctor I can be more informed to ask different questions that I should be asking

Date of experience: June 4, 2024