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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I have spent the last two days trying to figure out my dishwasher problem. It seemed electronic so I didn't want to schedule a repair, I live in an area with no service. Finally scheduled it, then called Just Answer and had the issue resolved in 5 minutes!
Friendly but still very professional.
I'll definitely recommend
I had some questions and needed some guidance on my AC/Hvac system, michael was awesome! He answered all my questions, explained everything clearly, and was great help. He helped solve my problem! Would definitely use justanswer again!
Super fast with connecting me to someone. Joey was awesome at answering my questions and provided guidance. Appreciate it!
Moidel provided great assistance… her advise was prompt and direct with clear information on next steps to take.
I needed a quick answer as POA for my father as to who gets property after his wife passed away without a
Will. The gentleman I spoke with was very helpful and answered my question giving me the information I needed to inform my brother that he is definitely stealing from my dad as he walks out of the house with things that not only belong to dad but also things that were his mothers which are communitive property. I needed to know how Texas has set up the delineation of inheritance rights to be able to confront my brother about him taking things.
My dog had received an eye injury while we were out running which had me panicked, but Dr. Maria assessed the injury and gave me the best recommended steps for treatment with the knowledge of my situation. She was very helpful and thoughtful and most importantly she gave me reassurance that both my fur buddy and I will be ok. For this reason alone I give JustAnswer a 5 star review. JustAnswer gave me exactly the answers and help I was looking for. Very speedy exactly when I needed. I was helped very quickly and effortlessly by the AI veterinarian assistant and had no clue it was even AI! Unless it was not.
Problem fixed with computer guy … Double charged and no one will help me …scam operator here me thinks
Jared is a friendly, helpful guy and solved my problem quickly and accurately!
Jon was very compassionate, thoughtful and thorough as he helped me navigate my concerns about my current marital situation.
I felt heard and understood.
His answers were clear and informative.
Agent was very thorough and very kind. He sure knew much more than IRS did!
I've been 2 - 3 other places I stick with this one they have always answered what I need to know. It is awesome and a very good learning site.
I was given highly specific advice, which has pointed me in the right direction. The MD, who is also a pharmacist, knew exactly what he was talking about.
Scott was very informative and helped me feel more confident in my sutuation & just over all great experience. Now i have the courage to move fwd to litugation.
Money well spent! Great advice from a real attorney who was able to quote law.
I'm handy with repairs and can fix most things once I figure out what the problem is. Just Answers is perfect fit for me because it helps me get started on the right problem first and saves me time and money.
I got fast service was directly connected to a person... thank you
Very detailed on finding exact fit for older gun.
Very engaging with many follow up questions
The tech rep provided an assortment of suggestions to assist me with my issue.
Very informative patient great answers great advice sort of plan moving forward for me and my doctor I have now Just made me feel a little bit more confident about how sciatic nerve pain happens so as I'm talking to the doctor I can be more informed to ask different questions that I should be asking
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28