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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I had one question that took 30 min to answer. Now I want to end my membership and get my money back. All that happens is just going around and around. Still haven't answered my question.
I enjoy going through the documents supplied and may have found the ship judging by the year of arrival in South Island Nz
I own a Zx1200 now for 17 years. I am handy so the bike has NEVER been to Kawasaki since I have owned it. I sometimes run into problems that only an experienced bike mechanic would be able to resolve. The tech took his time to help me diagnose my bike issue. It just doesn't get any better when that. I own 7 cars and 2 motorcycles. I keep them out of repair shops and am able to save money on repairs. Thanks for all the help!
At 70years, of course I come from an era when comparatively we used pigeons to deliver mail.
This purchase from Crazy Sales has actually gone very well considering the patient help received, guiding me to the next step. Many thanks!
Car was stalling. Expert told me exactly what it was and I was able to go get the part and replace it.
I have been lost and looking for legal help, I needed many questions answered. At first I was a bit afraid to use this site, but tried it anyway and I'm so happy that I did. Seth assisted me and now I think I am headed in the right direction. He was very pleasant and professional as well. Thank You Seth!
I adopted a third cat unexpectedly when her former momma died at age 99. She is super shy (but sweet) and has been living under a bed in a guest bedroom for almost 3 months. Dr Sandra called within 15 minutes after I provided information, and she offered some great advice in addition to telling me that everything I have done so far is correct. Now I will just be patient until she decides to let us into her life!
Got connected to just answer by my local bar assoc. Told to pay a membership fee of $49+. Talked to a nice person who gave me the name of another company that may be able to help me.
Requested a refund.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
I needed help with a matter pertaining to utility scale solar and zoning. I got great help and support from Kimberly who is a real estate lawyer.
I did not like using CHAT I would have preferred talking on the phoner or have the expert take control of my computer
Despite Nahum was very helpful
A rip off since I paid $59 for no answer or call & was told something I could have googlec
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
The lawyer was straight and honest he also took the time to listen Thankyou Joey
Spoke to Quinn certified Mercuruy mechanic. He was extremely knowledgeable and helped me fix my issue. Well worth 5 bucks.
He helped me determine the battery issue. Figured out it was the starter
From first contact every one was trying so hard to help and they all helped I did not feel like a outsider but more like one of them they have helped me more than they know I was consideringyt off mid conversation (my fault)but they made contact with me 2 more times to help me and you o make sure I understood what we talked about. Great minds t was like blast hopesmart people and thanks you guys
I never would've expected to have somebody call me back so promptly and was such sound kindhearted and knowledgeable advice and he truly could tell he was a doctor or at least a practitioner. I was so grateful and he was so kind and he told me to call him back over and over again if I needed anything else you went above and beyond anything I ever expected thank you very much.
My puppy ate a Advil I dropped on the floor and I was freaking out. It was Sunday and I couldn't reach our vet.
I found you on line and the Vet was great. In a fast reply.
Thanks
No experience I want to cancel an order was yesterday coz i did mistake i make two order and the first one was Saturday the other one was Sunday and it's same item so i want to cancel the last order was yesterday it's three item i hope you get me well thank you
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
I inquired about a fairly complex real estate transaction: a 1031 exchange. Lane explained it in a way that a layman like me could understand. I asked a number of follow of questions, Lane was very patient and answered each question, and the answered were timely and complete.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28