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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Mr Taylor was very knowlegeable and gave me step by step instructions to try out. It did help resolve the issue in the end even if it was me resolving it by trying something out along the same lines as what was suggested.
Not sure if it's worth the £40 monthly subscription but if you have many queries, it might be worth it.
The process was easy. Tamar was prompt on his response and very patient with our questions. He was knowledgeable about all questions asked. I wasn't sure about the $5.00 charge, but went ahead and paid so we could get the help we needed. It is a refundable charge.
Very positive. Going to implement the fix now. TurboTax 2025 Deluxe is bad news. Have to fine alternative. I've been using TT for years but this edition is junk.
My 7 year old bernedoodle snagged a chocolate cupcake off the counter. Contacted service because I was concerned about chocolate toxicity. Assistant was kind, calm, thorough. Vet responded quickly. Was knowledgeable, kind, reassuring. Excellent service- would highly recommend!
I was using this service as a second opinion. So glad I did because $5 of advice saved me thousands!
Worried about our dog and just not knowing what I needed to do. I felt so much better after talking with vet. And know what I need to do
First Lady (Pearl) was very helpful. Got disconnected and I didn't know how to refresh page, so I closed page. They just didn't forget me. Drew emailed me my answer. Very helpful.
At first I was locked out and know my mp3 player is fixed, all to this amazing website. You just put in your card number and your assistant is right with you it is amazing. THANK YOU FOR HELPING ME OUT.
The lawyer was very nice and helpful, he listened to everything I had to say, answered all my questions, I felt relieved and grateful, thank you so much, I appreciate it
Drew let me know that he has some very logical problem solving skills. I got a few very good tips on how to proceed, but it can take hours for ice cubes to form so some of the tests will take a day to complete. I may very well have to contact the manufacturer, but I am now armed with a better understanding of what might be the problem and what a potential solution could be. Overall, this was a very good learning experience and I may well come back to use this service in the future. I don't, as a rule, do all my home maintenance so long-term, this might not be a service I would repeat. I would recommend to others, however. Thanks!
Javi was very patient.with me and resolved my problem within 30 minutes. A problem that I had dealing with for over 3.months. I hired a technician twice before but was unsuccessful at fixing the problem.
Chris knew my Honda product extremely well and gave me thorough and very specific information. He is EXCELLENT.
First a lady named Pearl helped me get to someone that could help me. She was great. Then Ronald Waldman called me for help. He is my angel for the day and even the year. He was so nice and unstoppable what I needed. Two very nice people I was talking to. Both are great. Thank yall for the help. Both are your best people. *******228.
The vet I spoke with did understand my concerns and my question fully did give some good suggestions and just overall good advice
A very clear answer with a diagram showing the items and the connections needed
No ice coming from the dispenser but Dino in the chat hooked me up with a technician. I learned a lot about my new refrigerator but unfortunately it will require warranty work.
I needed some information on lace and James was able to help me get answers and steer me in the right direction. When I had a problem with my order I was well attended to and helped by one of the managers. Very good advice and costumer service.
This was my first experience with just answer. I will definitely use it again and recommend it. Dr. Sawhney was helpful and extremely thorough!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Jan,
We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645