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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,487
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Great job
July 9, 2024

I didn't get the answer I wanted, ( computer was hacked) but he did a very thorough job. Very professional, and courteous.

Date of experience: June 28, 2024
New York
1 review
0 helpful votes
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Awesome
July 9, 2024

I use this app often and it is a huge help for my medical questions! Highly recommend for any person working in the medical profession

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

California
1 review
0 helpful votes
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Good advice.
July 8, 2024

Dr. Mike was very helpful. We inherited a pot belly pig which had a goopy eye. We were not sure what to do and his advice about care and where to get supplies was very helpful and the little pig is doing well.

Date of experience: June 28, 2024
Florida
2 reviews
0 helpful votes
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This was a great experience and vey helpful. I got all my answers and my issues were resolved. He was so cool and knowledgeable. Thanks

Date of experience: June 28, 2024
Australia
1 review
0 helpful votes
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Simpson wash mach review
July 8, 2024

The technician gave a few ideas as to why the machine started a washing program then stopped. Didn't fix the machine as there was a serious problem with it that wouldn't be fixed through online chat.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

California
1 review
0 helpful votes
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Solid advice
July 8, 2024

I have gotten solid legal advice twice pertaining to a family matter. I appreciate it!

Date of experience: June 28, 2024
Texas
2 reviews
0 helpful votes
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My refrigerator went out and Austin helped me determine it was the control board panel burned out due to a power surge at my house. Got the part the next day and installed it. All is back to normal. Thank you, Austin at Just Answer.

Date of experience: June 28, 2024
Connecticut
1 review
0 helpful votes
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Helpful beyond my expectations
July 8, 2024

I called for a refrigerator diagnosis. Dino sized up the situation quickly when I told him I'm elderly. He helped me come to a decision I am happy with—encouraging me to check out all options and showing me how.

Date of experience: June 28, 2024
Florida
1 review
0 helpful votes
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The answer was almost perfect
July 8, 2024

I am very satisfied with the answer, however, because it was highly technical, I would like to the gentleman again.

Date of experience: June 28, 2024
California
1 review
0 helpful votes
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Exceptional
July 8, 2024

I can't thank Dr. Kathy Paul enough. She so easy to talk to amidst almost panicky/ confused state as a first time poodle pup mom. Dr. Paul is so knowledgeable, empathetic, compassionate and exceptional in her care…. Not just for my pup but for me as well. She helped ease my worry, reassured me that I was doing the right things for my Mochiko. Thank you so *******@drkathypaul for your help.

Date of experience: June 28, 2024
Oregon
1 review
0 helpful votes
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My dog had ingested something potentially toxic, and I was given instructions on how to address that. It worked, and I am grateful. I only wish it were less expensive. I can afford to do this once, but not monthly.

Date of experience: June 28, 2024
Michigan
1 review
0 helpful votes
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Mistake
July 8, 2024

I spoke to the wrong agency. I needed a lawyer. This site may good for questions only however not for $46 per month.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Oregon
1 review
0 helpful votes
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This is a scam. I was falsely sent to this site when asking DMV for title information.
Refund charges to me and remove my imformation.
You will be refered to better business

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Canada
1 review
1 helpful vote
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I had an issue with my car in the morning I spoke to someone who told me there was a trial. I think it was a week if I paid one or two dollars to speak to someone and then $49 for a membership fee I spoke to someone they had already charged my card $49 before I even agreed to the membership and then told me I cannot get a refund as far as I'm concerned that is fraud.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

California
1 review
0 helpful votes
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I serve on a Charter School Board and attend other school board meetings in my area. It's extremely helpful to have a support team with Just Answer to discuss my concerns. Their advice keeps me grounded and steady before taking any action that may be inappropriate or driven by passion.
Each attorney has been very helpful and comprehensive in their response. I so appreciate the level of experience, knowledge, professionalism and responsiveness. Thank you my Just Answer team!

Date of experience: June 28, 2024
Colorado
2 reviews
0 helpful votes
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It was my first time using JustAnswer and it was great after I was able to explain I wanted an Australian Lawyer although we are an American company also operating in Australia. I enjoyed the ability to call someone...rather than typing. I'm not a fan of your chat there is a delay or lag in answers. Other than that it was great!

Date of experience: June 28, 2024
New York
1 review
1 helpful vote
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Very helpful
July 8, 2024

Danlegal was professional, personable, patient and very helpful—he addressed my questions as I needed. Thanks!

Date of experience: June 28, 2024
Missouri
1 review
0 helpful votes
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Very helpful
July 8, 2024

I had a very old coin that i could not identify. Local coin experts did not deal in coins this old. Brian Watkins helped me in identifying and appraising this old coin.

Date of experience: June 28, 2024
New York
1 review
0 helpful votes
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Lifesaver
July 8, 2024

I'm so glad I spoke with your veterinarian (Emily) to get advice about my pound puppy. I am trying and trying to get a local veterinarian, but they are not taking new patients. I was given a treatment plan to help Sweet Pea until we can get to a vet in person that I'm hoping will alleviate the symptoms. She was extremely helpful, and listened to all the details of her condition and previous treatment.Highly recommend!

Date of experience: June 28, 2024
Arizona
1 review
0 helpful votes
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The app was very easy to use. I got a reply very swiftly from the Dr. And the care team.

Date of experience: June 28, 2024