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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I use this app often and it is a huge help for my medical questions! Highly recommend for any person working in the medical profession
Dr. Mike was very helpful. We inherited a pot belly pig which had a goopy eye. We were not sure what to do and his advice about care and where to get supplies was very helpful and the little pig is doing well.
The technician gave a few ideas as to why the machine started a washing program then stopped. Didn't fix the machine as there was a serious problem with it that wouldn't be fixed through online chat.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
I have gotten solid legal advice twice pertaining to a family matter. I appreciate it!
My refrigerator went out and Austin helped me determine it was the control board panel burned out due to a power surge at my house. Got the part the next day and installed it. All is back to normal. Thank you, Austin at Just Answer.
I called for a refrigerator diagnosis. Dino sized up the situation quickly when I told him I'm elderly. He helped me come to a decision I am happy with—encouraging me to check out all options and showing me how.
I am very satisfied with the answer, however, because it was highly technical, I would like to the gentleman again.
I can't thank Dr. Kathy Paul enough. She so easy to talk to amidst almost panicky/ confused state as a first time poodle pup mom. Dr. Paul is so knowledgeable, empathetic, compassionate and exceptional in her care…. Not just for my pup but for me as well. She helped ease my worry, reassured me that I was doing the right things for my Mochiko. Thank you so *******@drkathypaul for your help.
My dog had ingested something potentially toxic, and I was given instructions on how to address that. It worked, and I am grateful. I only wish it were less expensive. I can afford to do this once, but not monthly.
I spoke to the wrong agency. I needed a lawyer. This site may good for questions only however not for $46 per month.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
This is a scam. I was falsely sent to this site when asking DMV for title information.
Refund charges to me and remove my imformation.
You will be refered to better business
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
I had an issue with my car in the morning I spoke to someone who told me there was a trial. I think it was a week if I paid one or two dollars to speak to someone and then $49 for a membership fee I spoke to someone they had already charged my card $49 before I even agreed to the membership and then told me I cannot get a refund as far as I'm concerned that is fraud.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
I serve on a Charter School Board and attend other school board meetings in my area. It's extremely helpful to have a support team with Just Answer to discuss my concerns. Their advice keeps me grounded and steady before taking any action that may be inappropriate or driven by passion.
Each attorney has been very helpful and comprehensive in their response. I so appreciate the level of experience, knowledge, professionalism and responsiveness. Thank you my Just Answer team!
It was my first time using JustAnswer and it was great after I was able to explain I wanted an Australian Lawyer although we are an American company also operating in Australia. I enjoyed the ability to call someone...rather than typing. I'm not a fan of your chat there is a delay or lag in answers. Other than that it was great!
Danlegal was professional, personable, patient and very helpful—he addressed my questions as I needed. Thanks!
I had a very old coin that i could not identify. Local coin experts did not deal in coins this old. Brian Watkins helped me in identifying and appraising this old coin.
I'm so glad I spoke with your veterinarian (Emily) to get advice about my pound puppy. I am trying and trying to get a local veterinarian, but they are not taking new patients. I was given a treatment plan to help Sweet Pea until we can get to a vet in person that I'm hoping will alleviate the symptoms. She was extremely helpful, and listened to all the details of her condition and previous treatment.Highly recommend!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28