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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The factory resetting according to the S J5 menu did not work at all, reasons unknown, so the expert from SAMSUNG led me yo a u tube film with proper instructions, they worked properly.
Mr Allen was very informative and honest about all my options I had available. Very respectful and helpful, I left the conversation more confident in my situation prior to our conversation.
Tech guided me through steps to resolve problem. All done over the phone
I had a sudden severe pain in a tooth that's between root canal appointments. Dr. Katz answered at length and in detail. He was very reassuring. He also recommended a different NSAID routine from what I had been doing. I am now pain-free.
I communicated with Dr.C via the Chat link. She was responsive, not making me wait for minutes for each response. The information she provided was helpful, encouraging and reassuring. And I came away with a plan to help my puppy.
My cat just jumped up in my lap and I looked at her eyes and thought, uh-oh, this isn't looking good! I looked for an online solution and there you were! 😁 The process was so easy to send pics and get feedback as well as a medicine option with an Amazon link. DONE and it's on its way now to get her back on track. Ty Ty Ty!
I needed assistance with information about moving social security and pension deposits from a foreign bank to an American bank. I received answers very quickly and to my satisfaction. It was a very good communication and I am happy that I found this website.
After being charged $45.00 and told it was a membership monthly fee, I finally texted with A.K. About my missing package. She was thorough with questions to help locate it. She gave me great directions on what I should do. Very helpful and kind.
Had a software issue with a whirlpool oven. We were told how to reboot. We did and it worked. Open the oven door deep power the oven repower close the door everything works fine.
Got basic information and where to start on a property line dispute. Didn't take long to get response and phone call. Great resource.
I had a question that I did not wish to make public. The lawyer I texted with was excellent and answered my question very satisfactorily.
Very positive experience with the response and quick answers.
Dr Nikko has been responsive and attentive. He has checked on my dogs a couple times already in the two hours we have been monitoring them for xylitol ingestion.
He also sent a lot of helpful information of signs to look for, including articles with pictures, since we will have to watch them for the next 48 hours.
Don't buy gum with xylitol! I will never again keep it in my house, car or purse!
Attorney answered my questions and gave me an alternate perspective on my situation. Very encouraging
Outstanding I was surprised how quickly and professional you guys answer my text and all my questions
I needed help with my two small dogs who had eaten chocolate cookies. I was directed to produce vomiting with hydrogen peroxide. He followed up to ensure they vomited and what to watch for. I am grateful for the assistance. Both dogs are doing well, but needed to empty their stomachs. Thank you for the great help.
Informative and very professional and knowledgeable, courteous really put me at ease as to my situation.
He was so great and listen to every detail I said and answered all my questions
Wonderful experience for me to get help that quickly. Enjoyed the experience.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28