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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My 48" wide, cabinet deep refer/freezer was acting up again. Way to expensive to replace. Worse, it failed sporadically. My tech walked me through the issues and was sharp enough to be able to verify if I put the fan on in the right direction.
We did a diagnostic visual review on some of the components. The mechanic did some research and found out that there was a bulletin issued on these vehicles for the air-conditioning lines freezing up, therefore warm air started to blow. The vehicle is at long enough for the lines to thaw out and started to work again. It was nice to know that there is a bulletin out and that we can go to the dealership and have it fixed under warranty.
Direct TV, now AT&T charged me for HBO MAX for a year and never advised me how to access MAX. They said sorry. Norkrk help to connect service. My fire stick allowed me to gain MAX and combine with my Dire t TV pmt. Unable to make service work. Finally this agent made all connections and made the app work on my TV. Very grateful for your help.
I had an immigration question that I neededed answered in order to make the best decision to bring my fiancé to the state
On two different occasions application to the uscis was concerns $#*! to why the uscis denied my applications Judith was able to not only answer my question she also guided me to the best route to take to resolve my issue. Thanks a lot I recommend this service for anyone who needs legal advice
Signed me up for a membership without asking or telling. Only mentioned $1. This is very dishonest. Cancel immediately.
He was professional & friendly. He gave me good, general advice.
I was relieved to find out about JustAnswer
Could fix my account with Google.
I really appreciate it.
Your agents worked with mice son-in-law to try to remedy the problem for a lengthy period of time on the telephone using his Mac laptop. They were unable to resolve the problem, but will try again with a newer computer. Thank you very much.
The mechanic answered all of my questions and shared a pdf for me to fix the issue with key fob programming
I received prompt and professional answers. I'm not tech savvy but I received answers I could understand.
I needed to know what an antique was worth and got immediate response and answer. Great job!
I thought my 13 week old puppy had chewed on a bar of rodent killer and was freaking out! JustAnswers immediately connected me with a live Vet. Dr Brian Monk was kind, patient and took the time to explain the seriousness of our situation. He even helped me locate an emergency veterinarian clinic open today. Luckily it turned out to not be rodent killer after all! I highly recommend JustAnswers for anyone with questions about their fur babies!
Special thank you to Dr Monk!
Attorney called. Did not have to wait long at all. Gave me the right answer and my experience was good.
It was so fast and easy to get answers. Dr.Winders answered me very quickly. He explained things to me and was so helpful. I downloaded the app to keep on hand. Awesome app for anyone needing answers.
I'm very much a DIY person so for me, the value is a fast, expert answer that saves me all the time of researching possible causes and identifying the solution. Mark was fantastic! He knew exactly what was wrong and sent me the part number I needed as well as a link to a site with a great price (50% less than MSRP). That site was out of stock, but that info helped me find another site with the same price.
The situation brought to me seemed to have more questions than answers. To me that was a red flag and because of the rural area I live in this type of lawyer advice is not readily available. This was a perfect opportunity to use some of the guidelines that was presented to me as confirmation to my suspicions on multiple fronts why this opportunity would not be in my best interest or any of the parties involved. Greatly appreciate the considerations that was presented to me and it was a great experience.
Started slow but in the end the steps to solve my problem was answered when I got encouragement and the steps to look it up. This was my first experience using Lyft. I am use to calling but it worked out.
Started slow but in the end the steps to solve my problem was answered when I got encouragement and the steps to look it up. This was my first experience using Lyft. I am use to calling but it worked out.
My dog is sick and I needed to know if he should go to the emergency vet. Dr Nikko was extremely kind. Very reassuring and knowledgeable. Gave me great guidance and I felt much better after talking to him.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28