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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,472
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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My 48" wide, cabinet deep refer/freezer was acting up again. Way to expensive to replace. Worse, it failed sporadically. My tech walked me through the issues and was sharp enough to be able to verify if I put the fan on in the right direction.

Date of experience: June 15, 2024
California
1 review
0 helpful votes
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2023 F150 AC issues
June 26, 2024

We did a diagnostic visual review on some of the components. The mechanic did some research and found out that there was a bulletin issued on these vehicles for the air-conditioning lines freezing up, therefore warm air started to blow. The vehicle is at long enough for the lines to thaw out and started to work again. It was nice to know that there is a bulletin out and that we can go to the dealership and have it fixed under warranty.

Date of experience: June 15, 2024
Colorado
1 review
0 helpful votes
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Thank you for the rescue!
June 25, 2024

Direct TV, now AT&T charged me for HBO MAX for a year and never advised me how to access MAX. They said sorry. Norkrk help to connect service. My fire stick allowed me to gain MAX and combine with my Dire t TV pmt. Unable to make service work. Finally this agent made all connections and made the app work on my TV. Very grateful for your help.

Date of experience: June 15, 2024
Pennsylvania
1 review
0 helpful votes
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Best Answer
June 25, 2024

I had an immigration question that I neededed answered in order to make the best decision to bring my fiancé to the state
On two different occasions application to the uscis was concerns $#*! to why the uscis denied my applications Judith was able to not only answer my question she also guided me to the best route to take to resolve my issue. Thanks a lot I recommend this service for anyone who needs legal advice

Date of experience: June 15, 2024
Minnesota
1 review
0 helpful votes
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Dishonest business practice
June 25, 2024

Signed me up for a membership without asking or telling. Only mentioned $1. This is very dishonest. Cancel immediately.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Oregon
1 review
0 helpful votes
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Positive experience.
June 25, 2024

He was professional & friendly. He gave me good, general advice.

Date of experience: June 15, 2024
Texas
1 review
0 helpful votes
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Locked out
June 25, 2024

I was relieved to find out about JustAnswer
Could fix my account with Google.
I really appreciate it.

Date of experience: June 15, 2024
Canada
1 review
0 helpful votes
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IPad lost password.
June 25, 2024

Your agents worked with mice son-in-law to try to remedy the problem for a lengthy period of time on the telephone using his Mac laptop. They were unable to resolve the problem, but will try again with a newer computer. Thank you very much.

Date of experience: June 15, 2024
Texas
1 review
0 helpful votes
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Excellent service
June 25, 2024

The mechanic answered all of my questions and shared a pdf for me to fix the issue with key fob programming

Date of experience: June 15, 2024
New York
1 review
0 helpful votes
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I received prompt and professional answers. I'm not tech savvy but I received answers I could understand.

Date of experience: June 15, 2024
Arizona
3 reviews
0 helpful votes
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HP Order
June 25, 2024

He was polite. He answered the questions he gave me the questions. I answered very knowledgeable. I liked it thank you. He was nice.

Date of experience: June 15, 2024
Ohio
1 review
0 helpful votes
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Excellent help
June 25, 2024

I needed to know what an antique was worth and got immediate response and answer. Great job!

Date of experience: June 15, 2024
Montana
2 reviews
0 helpful votes
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Panicked about my puppy
June 25, 2024

I thought my 13 week old puppy had chewed on a bar of rodent killer and was freaking out! JustAnswers immediately connected me with a live Vet. Dr Brian Monk was kind, patient and took the time to explain the seriousness of our situation. He even helped me locate an emergency veterinarian clinic open today. Luckily it turned out to not be rodent killer after all! I highly recommend JustAnswers for anyone with questions about their fur babies!

Special thank you to Dr Monk!

Date of experience: June 15, 2024
New Mexico
1 review
0 helpful votes
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Employees Rights
June 25, 2024

Attorney called. Did not have to wait long at all. Gave me the right answer and my experience was good.

Date of experience: June 15, 2024
Louisiana
2 reviews
0 helpful votes
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Severe constipation
June 25, 2024

It was so fast and easy to get answers. Dr.Winders answered me very quickly. He explained things to me and was so helpful. I downloaded the app to keep on hand. Awesome app for anyone needing answers.

Date of experience: June 15, 2024
Utah
1 review
0 helpful votes
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I'm very much a DIY person so for me, the value is a fast, expert answer that saves me all the time of researching possible causes and identifying the solution. Mark was fantastic! He knew exactly what was wrong and sent me the part number I needed as well as a link to a site with a great price (50% less than MSRP). That site was out of stock, but that info helped me find another site with the same price.

Date of experience: June 15, 2024
Utah
1 review
0 helpful votes
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Tax Implications
June 25, 2024

The situation brought to me seemed to have more questions than answers. To me that was a red flag and because of the rural area I live in this type of lawyer advice is not readily available. This was a perfect opportunity to use some of the guidelines that was presented to me as confirmation to my suspicions on multiple fronts why this opportunity would not be in my best interest or any of the parties involved. Greatly appreciate the considerations that was presented to me and it was a great experience.

Date of experience: June 15, 2024
Georgia
1 review
0 helpful votes
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Started slow but in the end the steps to solve my problem was answered when I got encouragement and the steps to look it up. This was my first experience using Lyft. I am use to calling but it worked out.

Date of experience: June 15, 2024

Started slow but in the end the steps to solve my problem was answered when I got encouragement and the steps to look it up. This was my first experience using Lyft. I am use to calling but it worked out.

Date of experience: June 15, 2024
New York
1 review
0 helpful votes
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Reassuring
June 25, 2024

My dog is sick and I needed to know if he should go to the emergency vet. Dr Nikko was extremely kind. Very reassuring and knowledgeable. Gave me great guidance and I felt much better after talking to him.

Date of experience: June 15, 2024
Tennessee
1 review
0 helpful votes
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Lens help
June 25, 2024

Mitchell was thorough, quick and patient with my questions about lens compatibility.

Date of experience: June 15, 2024