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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Quick reply, knew what he was talking about, even though we haven't fixed problems yet
I have a litter of puppies that tested positive for parasites and needed a prescription in order to treat them. My experience with the doctor was a very pleasant, informative and helpful time. My only objection to the entire experience is during the initial back and forth I asked specifically if prescriptions could be prescribed over the phone. The bot answered yes. In talking to the doctor, it was confirmed that you can't do that in the state of Ohio. Although the doctor gave me some helpful tips he was not able to actually solve my problem. I would not have pursued the phone call if I had known that
I felt Anna was helping me on a really important question. I didn't feel like her money was primary. She answered succinctly and gave me information I looking for re: statute of limitations. I'm hoping that the disabling nature of my conditions will help to revisit that law.
She broke everything down to me and easy to understand. Highly recommended! Thank you so much
Expert did his best to make sure undertstand my issue and later given all the solutions I have. He even talked with me for one hour 30 minutes to make sure I understand the laws and procedures. These people are having good knowledge as well
I had a panic attack and thought I had not filed my taxes. So, I submitted a short form. I then realized I had already filed. I am so glad the IRS wouldn't accept a second filing! Whew! Thank you for the peace of mind!
So easy to use very knowledgeable and caring. Will definitely use again in the future. With 4 dogs I am sure I will need it.
I purchased a Honeywell Lyric to operate my HVAC that was configured with a heat pump. After completing more than 20 settings, I attempted to add the Lyric to mt Presido app and hit an error. The technician immediately identified the issue and recommended a solution.
I was pleased that I got a definitive answer to my question after doing some tests on my refrigerator.
I got a very good overview of possible issues and was provided with excellent information.
Was showing error code of faulty sensor technician was very knowledgeable had problem fixed in less than 5 minutes
I thought this was an online veterinarian service. I knew my cat had an ear infection and was hoping for antibiotics. I paid $35 to be told. Yes he has an ear infection go to a vet. The vet I spoke to did give me some homeopathic options
I spoke with Aaron and he was very patient and listened to my problem and helped to find a solution.
I add am very pleased with this service! Kristina Esq. Gave me reasonable answers and let me understand from the perspective of the court how my requests would be reflected on. Kristina's knowledge helped me to decide or understand whether the things I was asking for were reasonable or not. I am glad I opted to try this service out.
Pleasant,professional and informative. Dr. Paul made me feel that my cat was in no immediate danger. Gave good advice
The process was quick which is what you need if you have a pup emergency. The Vet was thorough and gave great advice! I will use this service again if needed.
The representatives were quick in responding to questions I asked and made certain I understood their answers.
I operate a vintage and antique store. I acquire pieces that requires background info and value in order to provide details to clients. The valuators have been a great help in providing this important info which has been integral in growing our business. A huge thank you to James and Michelle for their expertise with vintage and antique items.
The questions I asked were answered very well, easy to understand, directions they gave me were easy to follow.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28