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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,460
This company responds to reviews on average within 2 days

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Arkansas
1 review
0 helpful votes
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Quick reply
June 24, 2024

Quick reply, knew what he was talking about, even though we haven't fixed problems yet

Date of experience: June 14, 2024
Ohio
1 review
0 helpful votes
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Almost made it
June 24, 2024

I have a litter of puppies that tested positive for parasites and needed a prescription in order to treat them. My experience with the doctor was a very pleasant, informative and helpful time. My only objection to the entire experience is during the initial back and forth I asked specifically if prescriptions could be prescribed over the phone. The bot answered yes. In talking to the doctor, it was confirmed that you can't do that in the state of Ohio. Although the doctor gave me some helpful tips he was not able to actually solve my problem. I would not have pursued the phone call if I had known that

Date of experience: June 14, 2024
Florida
1 review
0 helpful votes
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The Client Needs You
June 24, 2024

I felt Anna was helping me on a really important question. I didn't feel like her money was primary. She answered succinctly and gave me information I looking for re: statute of limitations. I'm hoping that the disabling nature of my conditions will help to revisit that law.

Date of experience: June 14, 2024
New York
1 review
0 helpful votes
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Civil lawsuit question
June 24, 2024

She broke everything down to me and easy to understand. Highly recommended! Thank you so much

Date of experience: June 14, 2024
New York
1 review
0 helpful votes
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Expert did his best to make sure undertstand my issue and later given all the solutions I have. He even talked with me for one hour 30 minutes to make sure I understand the laws and procedures. These people are having good knowledge as well

Date of experience: June 14, 2024
North Carolina
1 review
0 helpful votes
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Stupid Human Tricks
June 24, 2024

I had a panic attack and thought I had not filed my taxes. So, I submitted a short form. I then realized I had already filed. I am so glad the IRS wouldn't accept a second filing! Whew! Thank you for the peace of mind!

Date of experience: June 14, 2024
South Carolina
1 review
0 helpful votes
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Review
June 24, 2024

Although I couldn't be helped, the young man was courteous and helpful with anything I had asked of him.

Date of experience: June 14, 2024
Texas
1 review
0 helpful votes
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Very fast and easy
June 24, 2024

So easy to use very knowledgeable and caring. Will definitely use again in the future. With 4 dogs I am sure I will need it.

Date of experience: June 14, 2024
California
3 reviews
0 helpful votes
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Complex Honeywell Promlem Solved
June 24, 2024

I purchased a Honeywell Lyric to operate my HVAC that was configured with a heat pump. After completing more than 20 settings, I attempted to add the Lyric to mt Presido app and hit an error. The technician immediately identified the issue and recommended a solution.

Date of experience: June 14, 2024
Texas
1 review
0 helpful votes
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Is My Refrigerator Dead?
June 24, 2024

I was pleased that I got a definitive answer to my question after doing some tests on my refrigerator.

Date of experience: June 14, 2024
Canada
1 review
0 helpful votes
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Excellent information
June 24, 2024

I got a very good overview of possible issues and was provided with excellent information.

Date of experience: June 14, 2024
Florida
1 review
0 helpful votes
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Honey Well Thermostat
June 24, 2024

Was showing error code of faulty sensor technician was very knowledgeable had problem fixed in less than 5 minutes

Date of experience: June 14, 2024
Pennsylvania
1 review
0 helpful votes
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Cannot prescribe medication
June 24, 2024

I thought this was an online veterinarian service. I knew my cat had an ear infection and was hoping for antibiotics. I paid $35 to be told. Yes he has an ear infection go to a vet. The vet I spoke to did give me some homeopathic options

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Indiana
1 review
0 helpful votes
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Great help!
June 24, 2024

I spoke with Aaron and he was very patient and listened to my problem and helped to find a solution.

Date of experience: June 14, 2024
Nevada
1 review
0 helpful votes
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I add am very pleased with this service! Kristina Esq. Gave me reasonable answers and let me understand from the perspective of the court how my requests would be reflected on. Kristina's knowledge helped me to decide or understand whether the things I was asking for were reasonable or not. I am glad I opted to try this service out.

Date of experience: June 14, 2024
California
1 review
0 helpful votes
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Reassuring
June 24, 2024

Pleasant,professional and informative. Dr. Paul made me feel that my cat was in no immediate danger. Gave good advice

Date of experience: June 14, 2024
Nevada
1 review
0 helpful votes
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Quick and expert service!
June 24, 2024

The process was quick which is what you need if you have a pup emergency. The Vet was thorough and gave great advice! I will use this service again if needed.

Date of experience: June 14, 2024
Illinois
1 review
0 helpful votes
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Help with a Spouse Visa
June 24, 2024

The representatives were quick in responding to questions I asked and made certain I understood their answers.

Date of experience: June 13, 2024
Canada
1 review
0 helpful votes
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Top notch service
June 24, 2024

I operate a vintage and antique store. I acquire pieces that requires background info and value in order to provide details to clients. The valuators have been a great help in providing this important info which has been integral in growing our business. A huge thank you to James and Michelle for their expertise with vintage and antique items.

Date of experience: June 13, 2024
Minnesota
1 review
0 helpful votes
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The questions I asked were answered very well, easy to understand, directions they gave me were easy to follow.

Date of experience: June 13, 2024