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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,459
This company responds to reviews on average within 2 days

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Alabama
1 review
0 helpful votes
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Much needed help
June 23, 2024

It was fast simple and easy. Told the expert what was going on, I love the fact that I was able to send him, videos and pictures. Seriously great app!

Date of experience: June 13, 2024
Nevada
1 review
0 helpful votes
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Ac not working properly
June 23, 2024

My experience was good. I just recommend that if you are not savy with technology I would go with the phone conversation instead of typing. Other than that it is a great way to get the right info on your vehicle.

Date of experience: June 13, 2024
Canada
1 review
0 helpful votes
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App problem.
June 23, 2024

I lost my find phone app. I went to the apps store to put it back. I ended up being charged. I went to google and was redirected to Just/Amswer. It turns out there are 2 icons the same in the apps store so with help from just/answer I had picked the wrong App.

Date of experience: June 13, 2024
Washington
1 review
0 helpful votes
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Law advice
June 23, 2024

This service was great. I had legal questions that were weighing heavily on my mind and did not know how to get help. I wrote out the question and was called on the phone within 30 minutes. All my questions were answered and I felt so much better.

Date of experience: June 13, 2024
California
1 review
0 helpful votes
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Great service
June 23, 2024

The tech was able to guide me thru the steps needed to get the hacker out of my pc and get me a better antivirus program.

Date of experience: June 13, 2024
Texas
1 review
0 helpful votes
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I spoke with Woody463 who was very patient and knowledgeable. He walked me through the process and we quickly determined what the issue was. He sent me a link for the transformer needed and also advise me that this site has a ton of other experts and in different genres that are available for help! It was a pleasure speaking with you today, Woody. Thank you for your help.

Date of experience: June 13, 2024
Canada
1 review
0 helpful votes
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Fast excellent service
June 23, 2024

I chatted with Mike Phillips who answer my question within a timely manner with great customer service and reliable and accurate information.

Date of experience: June 13, 2024
New York
1 review
0 helpful votes
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Tamir could not fix the lousy experience I. Had with Fracture Support but his support was exemplary
Thanks for great service

Date of experience: June 13, 2024
New Jersey
3 reviews
0 helpful votes
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Ty for your help & information
June 23, 2024

Very pleasant & helpful, I appreciate your help & information, ty!

Date of experience: June 13, 2024
Georgia
1 review
0 helpful votes
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I had several questions about my citizenship eligibility and Mr. Senmartin has responded patiently and clearly to all of them. The communication was also quick and I felt understood and supported.

Date of experience: June 13, 2024
Virginia
1 review
0 helpful votes
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Expert was informative, quick, polite, and thoughtful. In addition to answering my basic question asking for a valuation of some china I inherited, Luke offered some suggestions for a path forward. Hopefully, my assessment will be as positive after I follow up with the recommendations.
That said, I found using JustAnswer to be little disconcerting to use - I got communication from JustAnswer simultaneously through the website, through text message, and through email. Initially, this was confusing (not a good first impression). It appears the communications are synchronized with each other, but I don't know for sure. I have responded twice for request for rating.

Date of experience: June 13, 2024
California
1 review
0 helpful votes
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Quick response was solid
June 23, 2024

So fast with an answer and help moving forward, Luke gave an opinion of the best way to sell my desk

Date of experience: June 13, 2024
California
1 review
0 helpful votes
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I didn't wait long to connect with an appraiser. The process was simple. I supplied a few pictures and the known history of the items. Within a few more minutes I had my answer.

Quick, easy, and professional.

Date of experience: June 13, 2024
Canada
1 review
0 helpful votes
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5 minute fix
June 23, 2024

PC would not boot properly. Boot up fladh drive was 200 km away. Was on hold a few minutes, a few more minutes to het connected with Cal. They had a logical series of things to do, the first step worked. Whew!

Date of experience: June 13, 2024
Puerto Rico
2 reviews
0 helpful votes
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I had a problem domestically and internationally with a scammer. Zoey_JD quickly speculated as to the problem and was 100% correct. She put me at ease and removed me from harms way. Joey had a depth of experience and was right about the 'probable' relationship to the international law and the domestic solutions too. She was quick to take a direction and provide my solution. I wasted no time and she was great value for money. Many thanks again

Date of experience: June 13, 2024
Minnesota
2 reviews
0 helpful votes
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Left my phone in the back seat. The driver returned my phone to me after determining I was who said I was.

Date of experience: June 13, 2024
GB
1 review
0 helpful votes
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Spoke to James as to how we could open the bottom freezer drawer which was stuck, we think due to an automatic drawer closing system malfunction. We had already opened the top drawer, removed the insert and tried to see what was causing the issue. James suggested removing the top drawer which was not possible and then to use "brute force" on the lower drawer by prying the drawer off the runners. Really? We can't access the lower drawer runners so this would only cause more damage. Very unhappy.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Virginia
1 review
0 helpful votes
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No help no where
June 23, 2024

I've been dealing with tooth loss and major tongue issues with using the medication suboxin. I've been on this medicine for at least 25 years! And I can't find anyone to help me!

Date of experience: June 13, 2024
Florida
1 review
0 helpful votes
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Correcting overexposure
June 23, 2024

When I exported videos, they became overexposed. The tech helped me adjust the exposure and highlight prior to exporting. That seemed to help some.

Date of experience: June 13, 2024
Nebraska
1 review
0 helpful votes
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Outstanding communication!
June 23, 2024

Dr. Mike is outstanding and very knowledgeable. He is very kind and understanding. He answered all my questions about my chicken. I would recommend him to anyone.

Date of experience: June 13, 2024