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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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It was fast simple and easy. Told the expert what was going on, I love the fact that I was able to send him, videos and pictures. Seriously great app!
My experience was good. I just recommend that if you are not savy with technology I would go with the phone conversation instead of typing. Other than that it is a great way to get the right info on your vehicle.
I lost my find phone app. I went to the apps store to put it back. I ended up being charged. I went to google and was redirected to Just/Amswer. It turns out there are 2 icons the same in the apps store so with help from just/answer I had picked the wrong App.
This service was great. I had legal questions that were weighing heavily on my mind and did not know how to get help. I wrote out the question and was called on the phone within 30 minutes. All my questions were answered and I felt so much better.
The tech was able to guide me thru the steps needed to get the hacker out of my pc and get me a better antivirus program.
I spoke with Woody463 who was very patient and knowledgeable. He walked me through the process and we quickly determined what the issue was. He sent me a link for the transformer needed and also advise me that this site has a ton of other experts and in different genres that are available for help! It was a pleasure speaking with you today, Woody. Thank you for your help.
I chatted with Mike Phillips who answer my question within a timely manner with great customer service and reliable and accurate information.
Tamir could not fix the lousy experience I. Had with Fracture Support but his support was exemplary
Thanks for great service
Very pleasant & helpful, I appreciate your help & information, ty!
I had several questions about my citizenship eligibility and Mr. Senmartin has responded patiently and clearly to all of them. The communication was also quick and I felt understood and supported.
Expert was informative, quick, polite, and thoughtful. In addition to answering my basic question asking for a valuation of some china I inherited, Luke offered some suggestions for a path forward. Hopefully, my assessment will be as positive after I follow up with the recommendations.
That said, I found using JustAnswer to be little disconcerting to use - I got communication from JustAnswer simultaneously through the website, through text message, and through email. Initially, this was confusing (not a good first impression). It appears the communications are synchronized with each other, but I don't know for sure. I have responded twice for request for rating.
So fast with an answer and help moving forward, Luke gave an opinion of the best way to sell my desk
I didn't wait long to connect with an appraiser. The process was simple. I supplied a few pictures and the known history of the items. Within a few more minutes I had my answer.
Quick, easy, and professional.
PC would not boot properly. Boot up fladh drive was 200 km away. Was on hold a few minutes, a few more minutes to het connected with Cal. They had a logical series of things to do, the first step worked. Whew!
I had a problem domestically and internationally with a scammer. Zoey_JD quickly speculated as to the problem and was 100% correct. She put me at ease and removed me from harms way. Joey had a depth of experience and was right about the 'probable' relationship to the international law and the domestic solutions too. She was quick to take a direction and provide my solution. I wasted no time and she was great value for money. Many thanks again
Left my phone in the back seat. The driver returned my phone to me after determining I was who said I was.
Spoke to James as to how we could open the bottom freezer drawer which was stuck, we think due to an automatic drawer closing system malfunction. We had already opened the top drawer, removed the insert and tried to see what was causing the issue. James suggested removing the top drawer which was not possible and then to use "brute force" on the lower drawer by prying the drawer off the runners. Really? We can't access the lower drawer runners so this would only cause more damage. Very unhappy.
I've been dealing with tooth loss and major tongue issues with using the medication suboxin. I've been on this medicine for at least 25 years! And I can't find anyone to help me!
When I exported videos, they became overexposed. The tech helped me adjust the exposure and highlight prior to exporting. That seemed to help some.
Dr. Mike is outstanding and very knowledgeable. He is very kind and understanding. He answered all my questions about my chicken. I would recommend him to anyone.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28