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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Had issue with antique (circa 1998) Norcold RV fridge. Robert understood immediately and dug up ancient references which were totally relevant and useful and guided my decision regarding fix. Thanks, Robert!
I was searching for the particular query for long. Talking to a lawyer gave me the right answer quickly.
The lawyer with whom I spoke with, was able to give me some direction on how to move ahead. I'm so grateful for her help.
Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. I pd 5 dollars for NO HELP!
I had the most incredible experience with JustAnswer. They had a technician call me and he was able to solve I problem I had been struggling with for 2 hours on my own! This was outstanding service and suport!
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
Fast and very courteous help. Very knowledgeable. I will use them again.
Kathy was wonderful to talk to. She's very caring, knowledgeable and very easy to talk to as well as gave easy to understand her answers to my questions/worries.
I received a call in just a few minutes, the lawyer was very knowledgeable, and he advised me I could do what I need done without a lawyer! That's great news, this was a very productive experience, thank you.
I got the answer in a quick minute especially since I was looking in the wrong direction for a frustrating amount of time. All set, thank you.
Researches my question and verified what I was told by others.
Needed assistance with INS issue, Judith Ludwic took the time to help me navigate the process, her personal approach and calming presence gave me the confidence to see it through. She is not only an expert in her field but also a warm and caring person. Thank you
Hello,
We're glad to hear that you were able to get the help you needed. However, we noticed that you left a 1-star review for our service. We strive to provide the best experience possible, and your feedback is important to us.
Could you please let us know what else we can do to improve your experience and earn a higher rating from you? Your input will help us better serve you and other customers in the future.
Thank you for your understanding, and we look forward to hearing from you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
I was able to quickly chat with a lawyer who understood the issue and provided multiple actions to take as the first phase of an approach to demand resolution. Thanks folks!
I needed advice on what to do and I got it. They certainly pointed me in the right direction. Thanks JustAnswer.
I asked for help with an Arabica piece with the expectation of disappointment and increased frustration.
Not only did I get the answers I needed, I received explanations that made the item less a mystery and so much more precious. Thank your for everything. WORTH EVERY PENNY.
Richard was great. Had my dead Roku box up n running in less 5 minutes. Call me back personally. Great app n business.
I reached out to ask a question for a friend of mine related to pay for time. Received an immediate response (within 5 in) and a call from an attorney who gathered additional information and provided guidance for next steps.
I am amazed at how easy and helpful this experience was. I got the answers I needed and the whole process took only 15 minutes. The expert I connected with was so kind and helpful.
RANDY M
He outstanding, respond quickly. His information was valuable and hopefully will able me to find the answer I seek.
Figured an AC technician would understand AC whether it be in a car or a home. Wrote a detailed explanation and from the start was clear that he didn't read it. Disappointing.
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28