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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The vet was very thorough with her explanation of treatment and best of all Reggie has already recovered and I am very relieved
They answered my questions very timely and very professionally. Very pleased with my experience.
I wad impressed with the professionalism.
My question was answered with kindness.
I wanted to know why I keep getting a too many streams open on my Roku TV when I try to watch Fox News for an extended period of time. It does not happen every single time I try to watch it but it happens numerous times. I asked why they told me because Fox controls the number of streams that if I even have Fox News installed on a Roku device and not watching it as considered it a stream. I said I did not believe it and the guy said well that's the answer so I hung up and Googled Fox News streams and it said that is not have a limit on streams on Fox news but it did have a limit on the number of devices watching at the same time on Fox Nation. Now I'm still wondering why I'm getting it so I'll have to move on to someone else to give me the answer.
Great information about fraud and who to report to for review of this situation
His information confirms what I had already realized needed to be done to help my son's dog
I was connected to a vet in minutes. She was caring and compassionate, she listened and advised. HIGHLY recommend this service.
She was very helpful and knowledgeable. Unfortunately it didn't work and I have to contact them again
Very good conversation and on track of my thoughts but must make certain and would like a second opinion
Not a good experience. I had to get another rep to finally resolve issue. I had to get credit from Just Answer because I did not request Just Answer. Terrible experience. But now I know! Avoid Just Answer!
Hello CJ,
We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
The "doctor" responded with a summary of information I already found through Google. Didn't pay for that.
Hello Lauren,
Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
This was a very Inadequate. Solution to my Problem all I wanted was to cancel something that had took £41 out my account now you took another £40 am not in a Position to loss so much money for Product I don't need or even use am a p Pensioner so am disgusted in how this has gone
Hello Janice,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
I was worried about my 17yr old doxie who had his anal glands expressed on a Friday but throughout the morning on Saturday had to go out every 2.5 -3hours to go outside. I was exhausted but had to find out what was wrong with my best friend. I asked many questions and was reassured by Dr Irvana that I needed to take him to the vet as soon as possible to get him checked out. After taking him to his vet I found out that it wasn't his anal glands that had him pacing outside to find his perfect spot, but that he caught a kidney infection and was given meds to combat it. Thanks to Dr Irvana for calming my worries and thoughtfully answered all my concerns.
When I signed up for your service it said it was $1 fee I checked my bank statement and it's almost $53 you charged me I want my money returned immediately I did not sign up for that I thought it was $1 that's what it said! That was terrible I can't believe you guys did that it said $1 fee to join your service which is b******* I want my money back immediately
I wanted help to pair a "Clicker" brand external keypad with my Genie garage door opener. First they sent me the instructions to pair with my push-button openers, which I had already done. Next they gave me generic instructions, which did not include the pairing code to the model of the garage door even though I gave it to them. Then they came back asking what keypad I had, when I had already given it to them. Lastly, due to my dissatisfaction, I asked for a refund of the $5 charge, not knowing that somehow I had missed that they would also charge me $28 for some "membership" fee. I got disconnected from them and they made no attempt to reconnect. Thank goodness I used a credit card so I can dispute the charges per my card agreement.
Hello Cheri,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
I had cleaned the filter of the dishwasher when I came to visit.the dishwasher would not drain.after I got done the dishwasher would not come on at all. I thought texting someone, with experience might work.so I did.got a call back from a awesome man ( Austin) he walked me through and knew what it was.gave me part number and video how to.amazing.my Sister loves me again.lol.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello John,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645