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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,380
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
Follow Tracy A.
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The vet was very thorough with her explanation of treatment and best of all Reggie has already recovered and I am very relieved

Date of experience: March 12, 2025
Alabama
1 review
0 helpful votes
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Very good experience!
March 22, 2025

They answered my questions very timely and very professionally. Very pleased with my experience.

Date of experience: March 12, 2025
Washington
1 review
0 helpful votes
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I wad impressed with the professionalism.
My question was answered with kindness.

Date of experience: March 12, 2025
South Carolina
1 review
0 helpful votes
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I wanted to know why I keep getting a too many streams open on my Roku TV when I try to watch Fox News for an extended period of time. It does not happen every single time I try to watch it but it happens numerous times. I asked why they told me because Fox controls the number of streams that if I even have Fox News installed on a Roku device and not watching it as considered it a stream. I said I did not believe it and the guy said well that's the answer so I hung up and Googled Fox News streams and it said that is not have a limit on streams on Fox news but it did have a limit on the number of devices watching at the same time on Fox Nation. Now I'm still wondering why I'm getting it so I'll have to move on to someone else to give me the answer.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello John,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Florida
1 review
0 helpful votes
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Fraud questions
March 22, 2025

Great information about fraud and who to report to for review of this situation

Date of experience: March 12, 2025
California
1 review
0 helpful votes
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Great Dane walking on 3
March 22, 2025

His information confirms what I had already realized needed to be done to help my son's dog

Date of experience: March 12, 2025
Georgia
1 review
0 helpful votes
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Superior Service
March 22, 2025

I was connected to a vet in minutes. She was caring and compassionate, she listened and advised. HIGHLY recommend this service.

Date of experience: March 12, 2025
Florida
1 review
0 helpful votes
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Need page two
March 22, 2025

Search was fast. Now need page two - page 2. I am new to this, too.

Date of experience: March 12, 2025
Wisconsin
1 review
0 helpful votes
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Recover email
March 22, 2025

She was very helpful and knowledgeable. Unfortunately it didn't work and I have to contact them again

Date of experience: March 12, 2025
Illinois
1 review
0 helpful votes
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Dr. Joe was very thorough and took time explaining the right medication. He was very patient and understanding.

Date of experience: March 12, 2025
Texas
2 reviews
0 helpful votes
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Difficult RE question
March 22, 2025

Very good conversation and on track of my thoughts but must make certain and would like a second opinion

Date of experience: March 12, 2025
Pennsylvania
1 review
0 helpful votes
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Good job
March 22, 2025

One question what was the number of that form i need to correct that error on my 1099 form thanks

Date of experience: March 12, 2025
Arizona
1 review
0 helpful votes
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Great! Professional! I might use again in the future! Very Knowledgeable.

Date of experience: March 12, 2025
Louisiana
1 review
0 helpful votes
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Not a good experience. I had to get another rep to finally resolve issue. I had to get credit from Just Answer because I did not request Just Answer. Terrible experience. But now I know! Avoid Just Answer!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello CJ,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Illinois
1 review
0 helpful votes
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Paraphrased Google
March 22, 2025

The "doctor" responded with a summary of information I already found through Google. Didn't pay for that.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Lauren,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

GB
1 review
0 helpful votes
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This was a very Inadequate. Solution to my Problem all I wanted was to cancel something that had took £41 out my account now you took another £40 am not in a Position to loss so much money for Product I don't need or even use am a p Pensioner so am disgusted in how this has gone

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 12, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Janice,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Georgia
1 review
0 helpful votes
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Doxie & Anal Gland Issues
March 22, 2025

I was worried about my 17yr old doxie who had his anal glands expressed on a Friday but throughout the morning on Saturday had to go out every 2.5 -3hours to go outside. I was exhausted but had to find out what was wrong with my best friend. I asked many questions and was reassured by Dr Irvana that I needed to take him to the vet as soon as possible to get him checked out. After taking him to his vet I found out that it wasn't his anal glands that had him pacing outside to find his perfect spot, but that he caught a kidney infection and was given meds to combat it. Thanks to Dr Irvana for calming my worries and thoughtfully answered all my concerns.

Date of experience: March 12, 2025
Texas
1 review
0 helpful votes
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Very upset!
March 22, 2025

When I signed up for your service it said it was $1 fee I checked my bank statement and it's almost $53 you charged me I want my money returned immediately I did not sign up for that I thought it was $1 that's what it said! That was terrible I can't believe you guys did that it said $1 fee to join your service which is b******* I want my money back immediately

Date of experience: March 12, 2025
Missouri
1 review
0 helpful votes
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I wanted help to pair a "Clicker" brand external keypad with my Genie garage door opener. First they sent me the instructions to pair with my push-button openers, which I had already done. Next they gave me generic instructions, which did not include the pairing code to the model of the garage door even though I gave it to them. Then they came back asking what keypad I had, when I had already given it to them. Lastly, due to my dissatisfaction, I asked for a refund of the $5 charge, not knowing that somehow I had missed that they would also charge me $28 for some "membership" fee. I got disconnected from them and they made no attempt to reconnect. Thank goodness I used a credit card so I can dispute the charges per my card agreement.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 11, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Cheri,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Arizona
1 review
0 helpful votes
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I had cleaned the filter of the dishwasher when I came to visit.the dishwasher would not drain.after I got done the dishwasher would not come on at all. I thought texting someone, with experience might work.so I did.got a call back from a awesome man ( Austin) he walked me through and knew what it was.gave me part number and video how to.amazing.my Sister loves me again.lol.

Date of experience: March 10, 2025