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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The system was easy to use, and the
Live person/ Professional Tech was Professional, polite, and very informative.
There was a bit of a wait but I'm ascribing that to the time of day I decided to make my inquiry. Overall, Dr. Sandra, understood my pup's issue and let me know that he was doing well but if his respiratory issues did not improve at the end of the following week to see a vet. Right now, my current treatment is good and I can continue to care for him as I have been doing.
Brandon helped me with a great answer to my question. And he was very timely!
The initial respondent was quick with her replies and set me up with an expert. The expert fixed the problem by giving me several possible solutions. Overall, it was a very good transaction.
Quick fast answers to my concerns about my pets. After learning all four of my cats had worms I was concerned for them and my family's health as well. The vet I spoke to addressed all my fears and answered all my questions and explained what to do that instant. No wait!
Easy. Lots of good useable info. Good service! I can really use it. And he was very thorough!
Because I work in animal rescue, I sometimes get calls from pet parents asking for help with a sick or injured pet. Last night, one of these calls led me to a dog that needed more help than I was able to provide. Since I'm not a vet, I wasn't sure how to tell Mom and Dad the bad news. Dr.Ivanna from Just Answer provided us with vital information - going above and beyond in the process - as some of us struggled to understand the reality of the situation. I am so grateful to have had the opportunity to be a part of such an excellent service. Thank you!
The lawyer completely understood my situation and told me what I could expect, or possibly expect.
My assigned tech was excellent: knowledgeable,
Accurate, patient, extremely helpful.
I had no problem w initial 1$ fee or being offered
The excellent/appropriate opportunity to say thank you to tech w a tip.
Membership fee should have been explained & offered as an OPTION BEFORE being automatically assessed👎🏽
Totally understood the issue and gave professional advise.
Wonderful great service.answered all my questions. Resolved my issue.
I had a very nice experience with the appraiser. The sign in process, now that was a bit different. The payment screen said it would be $5 but I got charged $30, unless I missed something. It took a bit to get more than one photo loaded. I'd still come back. 😊
Very helpful and knowledgeable
Excellent advice
100% recommend
Just answer was easy, quick and very helpful. The technician Rollan was kind, patient and knowledgeable. I highly recommended this service for your technical needs.
I was a little intimidated by the tech aspect, but all went well. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members