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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,376
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Expert troubleshooting advice
April 20, 2025

Had a broken pin on the com cable on my helix 9 mega g4n and Shawn got me the link to purchase a new cable. He gave excellent advice and communication. Very pleased.

Date of experience: April 10, 2025
North Carolina
1 review
0 helpful votes
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Scam!
April 20, 2025

I paid the $1 fee and was immediately charged $46. Needless to say, my issue did NOT get resolved! SCAM!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2025
JustAnswer S. JustAnswer Rep
11 months ago

Hello Walter,

Your experience is important to us. I hope we have resolved your concerns. If you have any additional questions or need further support, please don’t hesitate to reach out.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

Texas
1 review
0 helpful votes
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Language barrier
April 20, 2025

My problem, I assume couldn't be fixed. My printer was broken. Unfortunately, I had extreme difficulty in understanding what the technician was saying. His Indian accent was so strong I honestly think I missed half of what he said.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2025
JustAnswer S. JustAnswer Rep
11 months ago

Hello Nancy,

I hope we’ve been able to assist you. Should you have any additional questions or require clarification, feel free to reach out and we’ll be happy to assist.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

Georgia
1 review
0 helpful votes
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Very helpful and knowledgeable
April 20, 2025

Quick response Very helpful Genuinely seemed to care about the welfare of my animal

Date of experience: April 10, 2025
Ohio
1 review
0 helpful votes
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Just fixed it!
April 20, 2025

Great service from your reps. Easy to understand, patience and helpful!

Date of experience: April 10, 2025
New York
1 review
0 helpful votes
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Phone to printer issues
April 20, 2025

Good reply fixed computer to printer but from phone to printer not fixed

Date of experience: April 10, 2025
Greece
1 review
0 helpful votes
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Thieves
April 20, 2025

I did not ask for anything and u took my Paypal account 45 Euros

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 10, 2025
JustAnswer S. JustAnswer Rep
11 months ago

Hello Maria,

I hope we’ve been able to resolve your concerns. If there’s anything else you need, I’m here to help.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

California
1 review
0 helpful votes
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Excellent Answer
April 19, 2025

Brandon described in detail what steps I should take in order. He recommended exactly what my letter should include and how to write it. He then gave further advice if I do not get a response from that and then a third step if there is still no adequate response it was very helpful and I intend to follow his advice

Date of experience: April 9, 2025
California
1 review
0 helpful votes
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Refund replacement
April 19, 2025

Quick and easy. Got information very quickly. Representative was understanding and nice

Date of experience: April 9, 2025
Wisconsin
1 review
0 helpful votes
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Vishnu was amazing!
April 19, 2025

He called immediately and quick and very thorough and had a great personality!

Date of experience: April 9, 2025
Colorado
1 review
0 helpful votes
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He was very helpful
April 19, 2025

He was helpful and walking me through the on line banking and obtaining routing # and the Bank associated with the Direct Express Card.

Date of experience: April 9, 2025
Minnesota
1 review
0 helpful votes
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Thank you Pearl! She was very kind and explained things in a very positive and respectful manner.

Date of experience: April 9, 2025
Canada
1 review
0 helpful votes
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Cancellation
April 19, 2025

Cancellation très dure je voudrais pas recommencé ses tout

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2025
JustAnswer S. JustAnswer Rep
11 months ago

Hello Manon,

Your experience matters to us. Let us know if you have any more questions or if anything needs further explanation, and we’ll be happy to assist.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

California
1 review
0 helpful votes
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Professional and knowledgeable outboard motor mechanic diagnosed and offered specific steps to troubleshoot a Mercury outboard motor dead on the water.

Date of experience: April 9, 2025
Illinois
1 review
0 helpful votes
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Entry edibility
April 19, 2025

It was very nice Tony was great I listened to him and he listened to me

Date of experience: April 9, 2025
Arizona
1 review
0 helpful votes
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It was extreamly difficult situation and hard to understand each other but it all worked out we will find out after talking to customer services due to numbers not being correct?

Date of experience: April 9, 2025
Florida
1 review
0 helpful votes
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Awful response time
April 19, 2025

Not answering correctly then making me wait?
Never again?

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2025
JustAnswer S. JustAnswer Rep
11 months ago

Hello Wanda,

We value your experience. If you have any other questions or need clarification, feel free to reach out and we’ll be happy to assist.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

California
1 review
0 helpful votes
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Kenmore dryer issue, F01 code
April 19, 2025

My kenmore dryer was not working properly, I got a F01 code, which means that something is wrong with the control board. The technician knew exactly how to help me & told me what I needed to know in order to make a decision about what I needed to do with the dryer. He was prompt and very helpful.

Date of experience: April 8, 2025
California
1 review
0 helpful votes
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No time to listen.
April 19, 2025

When I tried to explain the merits of my situation my expert quickly interrupted me. My damages could be between 4:00 and $7,000 and was quickly told in the legal world that could be a simple rounding error. And without listening any further was further dismissed that there was probably something that I signed stating that I wouldn't have any recourse. There was no attempt to give any advice whatsoever other than I'm out of luck. I get that the amount is not a lot of money but at least for my $60 he could have taken a moment of his time to listen.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2025
JustAnswer S. JustAnswer Rep
11 months ago

Hello Art,

I believe we’ve been able to address your concerns. If there’s anything else you need, don’t hesitate to contact me.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

California
1 review
0 helpful votes
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Outlook assistance
April 19, 2025

Tamir gave me prompt, detailed instructions and showed me great patience and understanding through the process of switching over to the new Outlook, despite quite a few obstacles. I will definitely use Just Answer again for any technical difficulties I am experiencing. Highly recommend!

Date of experience: April 9, 2025