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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Had a broken pin on the com cable on my helix 9 mega g4n and Shawn got me the link to purchase a new cable. He gave excellent advice and communication. Very pleased.
I paid the $1 fee and was immediately charged $46. Needless to say, my issue did NOT get resolved! SCAM!
My problem, I assume couldn't be fixed. My printer was broken. Unfortunately, I had extreme difficulty in understanding what the technician was saying. His Indian accent was so strong I honestly think I missed half of what he said.
Hello Nancy,
I hope we’ve been able to assist you. Should you have any additional questions or require clarification, feel free to reach out and we’ll be happy to assist.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
Quick response Very helpful Genuinely seemed to care about the welfare of my animal
Good reply fixed computer to printer but from phone to printer not fixed
Hello Maria,
I hope we’ve been able to resolve your concerns. If there’s anything else you need, I’m here to help.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
Brandon described in detail what steps I should take in order. He recommended exactly what my letter should include and how to write it. He then gave further advice if I do not get a response from that and then a third step if there is still no adequate response it was very helpful and I intend to follow his advice
Quick and easy. Got information very quickly. Representative was understanding and nice
He called immediately and quick and very thorough and had a great personality!
He was helpful and walking me through the on line banking and obtaining routing # and the Bank associated with the Direct Express Card.
Thank you Pearl! She was very kind and explained things in a very positive and respectful manner.
Cancellation très dure je voudrais pas recommencé ses tout
Hello Manon,
Your experience matters to us. Let us know if you have any more questions or if anything needs further explanation, and we’ll be happy to assist.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
Professional and knowledgeable outboard motor mechanic diagnosed and offered specific steps to troubleshoot a Mercury outboard motor dead on the water.
It was very nice Tony was great I listened to him and he listened to me
It was extreamly difficult situation and hard to understand each other but it all worked out we will find out after talking to customer services due to numbers not being correct?
Not answering correctly then making me wait?
Never again?
Hello Wanda,
We value your experience. If you have any other questions or need clarification, feel free to reach out and we’ll be happy to assist.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
My kenmore dryer was not working properly, I got a F01 code, which means that something is wrong with the control board. The technician knew exactly how to help me & told me what I needed to know in order to make a decision about what I needed to do with the dryer. He was prompt and very helpful.
When I tried to explain the merits of my situation my expert quickly interrupted me. My damages could be between 4:00 and $7,000 and was quickly told in the legal world that could be a simple rounding error. And without listening any further was further dismissed that there was probably something that I signed stating that I wouldn't have any recourse. There was no attempt to give any advice whatsoever other than I'm out of luck. I get that the amount is not a lot of money but at least for my $60 he could have taken a moment of his time to listen.
Hello Art,
I believe we’ve been able to address your concerns. If there’s anything else you need, don’t hesitate to contact me.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
Tamir gave me prompt, detailed instructions and showed me great patience and understanding through the process of switching over to the new Outlook, despite quite a few obstacles. I will definitely use Just Answer again for any technical difficulties I am experiencing. Highly recommend!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Walter,
Your experience is important to us. I hope we have resolved your concerns. If you have any additional questions or need further support, please don’t hesitate to reach out.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645