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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,362
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Mississippi
2 reviews
0 helpful votes
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Worked great
April 18, 2025

Printer would not do anything. Tech took his time to be sure he was doing right.
Fixed printer finally. Will call again if ever needed.

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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Vet Assist
April 18, 2025

I have a geriatric yorkie who is about 14 yrs old. She was vomiting a lot one night. The next day I had to work. When I got home my Mom said that she had slept all day and not eaten or drank anything. She was very weak. I stumbled on this site and thought, maybe I can gain some insight on how to help her tonight. Cyrus called a short time later and listened intently. He said that he thought she may have pancreatitis. She had it before about a year ago too. He gave me the name of the meds that the vet would have prescribed at the earlier event. I found that I had some left over from last time! I gave it to her that evening, along with water and chicken broth through a syringe before we went to bed. Woke up this morning and she was doing SO MUCH better! She ate her food this morning and was up moving around. So glad he was able to properly identify the issue and tell me the name of the meds! THANK YOU CYRUS.

Date of experience: April 7, 2025
Illinois
1 review
0 helpful votes
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Good help
April 18, 2025

Reply was timely. Assistant was well-informed and polite.

Date of experience: April 8, 2025
California
7 reviews
3 helpful votes
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Getting cheated
April 18, 2025

On 30 March I was charged $55.00. When I read what the charged was I exited the program right away before getting an answer. They charged me anyway. I do not recommend this website!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2025
JustAnswer S. JustAnswer Rep
12 months ago

Hello,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

Alabama
1 review
0 helpful votes
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We will see. Please remove my card from account. I am not using the square space account and have never used it other than trying to set up

Date of experience: April 8, 2025
North Carolina
1 review
0 helpful votes
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Advised that I continue to monitor closely but also contacted my regular vet in the morning and they advised the same. I appreciate the reassurance that I was doing all I needed at the time. He still seems fine this morning and his diarrhea has decreased significantly!

Date of experience: April 8, 2025
Ukraine
1 review
0 helpful votes
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Question Review
April 18, 2025

Great experience, qualified expert and comprehensive answer

Date of experience: April 8, 2025
TT
1 review
0 helpful votes
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Good experience, Kevin was patient, helpful and knowledgeable.

Date of experience: April 6, 2025
California
1 review
0 helpful votes
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Cashapp issue
April 18, 2025

While the help was good, I wasn't pleased to find out from my bank statement that it cost me $50.00, I was told it would be less

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2025
JustAnswer S. JustAnswer Rep
12 months ago

Hello Lori,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

Macao
1 review
0 helpful votes
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Help
April 18, 2025

Great. Was well worth my time and was very helpful. Would strongly recommend

Date of experience: April 7, 2025
Canada
1 review
0 helpful votes
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Utter theft 🤬
April 18, 2025

I agreed to pay $2 and they stole $53 more dollars from me, what an absolute horrible scam! I didn't even interact with a technician

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2025
JustAnswer S. JustAnswer Rep
12 months ago

Hello Elaine,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

Texas
1 review
0 helpful votes
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Eviction
April 17, 2025

Great and expeditions service. Clear and professional answers

Date of experience: April 7, 2025
Washington
1 review
0 helpful votes
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My phone ID The number as spam. He tried a number of times. Quick response

Date of experience: April 7, 2025
Georgia
2 reviews
0 helpful votes
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FANTASTIC,
April 17, 2025

Cordial Professional and very patient with a non-cable person. Thank you.

Date of experience: April 7, 2025
Rhode Island
1 review
0 helpful votes
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Scam
April 17, 2025

I was directed to this link after several attempts to get a customer service person at JetBlue. It's a scam. They charge my credit card a dollar for someone to tell me to contact JetBlue.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2025
JustAnswer S. JustAnswer Rep
12 months ago

Hello Mary,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

Maine
1 review
0 helpful votes
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Taken advantage of!
April 17, 2025

I signed up for a 5.00 charge "to start with" I talked to a mechanic for less than 5 minutes and received a 44.00 charge on my CC. An hour later I received another 64.00 charge on my CC. I feel like I'm dealing with someone less than honest!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2025
JustAnswer S. JustAnswer Rep
12 months ago

Hello Ed,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

New York
1 review
0 helpful votes
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The advice I received provided the information to me as to how to proceed and not feel pressured and anxious.

Date of experience: April 7, 2025
Nevada
1 review
0 helpful votes
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Quick, easy, simple, knowledgeable. I'm a woman, I don't fix lawnmowers. But Donald easily identified the problem and walked me through a quick easy fix. It was a reasonable price. Thank you

Date of experience: April 7, 2025
Oklahoma
1 review
0 helpful votes
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After purchasing a cordless phone to rfinal solutions involved a cordless phone eplace the previous phone that was not functioning properly I contacted JustAnswer for their input. I had previously looked at, or read, several articles on the web to resolve my problem. All the solutions involved a cell phone rather than a cordless phone. We are now of the process of doing this the old fashioned way with paper and pencil off of a 3 page list. Very disappointing service

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 7, 2025
JustAnswer S. JustAnswer Rep
12 months ago

Hello Mike,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

Virginia
1 review
0 helpful votes
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Rv springs
April 17, 2025

What I needed to know was who I needed to talk to to find parts he told me it was Dexter gave me the phone numbers and I'm talking to them shortly. Thank you.

Date of experience: April 7, 2025