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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The call back was quick and very informative! The info help make our decision on what to do with our dogs.
Very quick - problem solved! Fast efficient and thorough. Would definitely recommend
Excellent and helpful and quick to respond! You for your help
Today I woke up to a $65 subtracted from my banking account. I was told that the information we were asking for would be $5. I feel we were taken advantage of.
We were pleased with our response & happy with the explanation we received. INice to get our problem on the way to his solution... Thank You fir your hrlp!
This was a great experience, only $5 dollars to instantly get connected with a vet! Obviously sometimes it's hard to describe what's going on so the fact that I could just send a photo and got an immediate response on how to properly care for my pet was amazing. Definitely recommend
It was a lot of effort, but no results... disappointed Initially, the offer for more information seemed legit... later after all the effort, there was very little to show for my time. Probably would not use this window again.
Hello Anton,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645
Great service, no vets were open on weekend and needed help. The information help get her to stop shaking her head constantly. The ear does not look as bad in 24 hours..
Had a tax question and was able to get a quick answer. Easy to understand explanation of tax concern.
Legal expert listened to my issue and offered sound, step by step advice.
Very pleased with Dr Tanya's help with my pet's issue. She even requested photos during the chat. She was patient with my descriptions/explanations and was very thorough in her responses and follow-up. I feel very good about the results of our chat session.
The vet that called us was very helpful and answering questions, making suggestions and offering recommendations in the event. The prescribed methods didn't help.
Very compassionate people and helped you out very fast Great customer service
Had trouble with ecu on my car but the mechanic helped narrow down the problem
Brandon was knowledgeable and straight to the point. He solved my problem in professional manner
The veterinarian addressed our concerns quickly and fully.
After entering my question on JustAnswer, I was immediately connected with a lawyer who clearly stated what he would do in my shoes as a next step and why. Now that I have a direction, I feel less stressed.
Our ice tray wouldn't go back to its main position for making ice. Matthew was very kind and helpful. I had no idea how to fix it. He was so patient with me and carefully walked me through each step and stayed on the phone until the issue was resolved. Today we he a working ice maker again, thanks to Matthew. He should get a raise.
Was great lady was very understanding to help old man. Who need help
First tech couldn't help, second tech got me a quick and correct answer. Cost NZ$70. Good value. I cancelled my membership because my question was answered and I didn't need a monthly subscription.
All my worries went away. Dr. Joe was awesome, knowledgeable, king and he was a caring physician.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barbara,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out. We’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645