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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,352
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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We had trouble connecting our phone call because I had unknown numbers silenced, but he was patient and helped me through it\. Answered my question, and now I have access to the app

Date of experience: April 4, 2025
Nevada
1 review
0 helpful votes
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Destructo Kitten
April 14, 2025

Dr. Mara confirmed my thoughts about my cat's behavior. She made some very good suggestions which I will put into action. She truly seemed to understand The Cat.

Date of experience: April 4, 2025
Texas
1 review
0 helpful votes
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Great Experience
April 14, 2025

The information needed to resolve the problem was precise, plainly given in simple language and expertly explained!

Date of experience: April 4, 2025
Pennsylvania
1 review
0 helpful votes
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N/A
April 14, 2025

Check secrets should not continue to bill after the first month. I only needed to look up one thing

Date of experience: April 4, 2025
Virginia
1 review
0 helpful votes
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Text to speech programs
April 14, 2025

I was trying to find a text to speech program that sounded more real but I want to be able to use it across any of the search engines and unfortunately that can't be done with a free app technician was very helpful but we couldn't complete my request

Date of experience: April 4, 2025
District of Columbia
1 review
0 helpful votes
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Very satisfied.
April 14, 2025

System now working and thank you for your assistance to set up my Fitbit watch.

Date of experience: April 4, 2025
New York
1 review
0 helpful votes
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Waste of time
April 14, 2025

They lied and said that they could fix my issue and once I made payment, they said they couldn't. Also tried to keep my payment and have me signed up for a month.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 25, 2024
JustAnswer S. JustAnswer Rep
12 months ago

Hello Ava,

We value your experience and hope we've addressed all your concerns. If you need any further assistance or clarification, please don't hesitate to let us know. We're happy to help.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

Georgia
1 review
0 helpful votes
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OneDrive Abomination Defeated
April 14, 2025

When I realized that OneDrive had removed files from my local computer I think I panicked. My JustAnswer expert was truly expert. He guided me through downloading my files and turning off the backup OneDrive function. Excellent knowledgeable service!

Date of experience: April 4, 2025
California
1 review
0 helpful votes
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The toggle plug on my tub wouldn't go up and down when using the dial which operated the plug below. The steps outlined were clear. Brandon was patient and gave me additional pointers. I was shocked to repair it so quickly.

Date of experience: April 3, 2025
New Zealand
1 review
0 helpful votes
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Good advice & straight too the point, will definitely use again. Thanks

Date of experience: April 3, 2025
Illinois
1 review
0 helpful votes
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The communication system for a prison changed to CorrLinks, and I tried to set up an account for several days. I was totally frustrated! I ran across JustAnswer on a frantic search. Pearl Chatbox interacted with me quickly and put a technician in touch with me. The technician solved my problem in about 5 minutes! I was so thankful, and I will definitely use this service again.

Date of experience: April 3, 2025
Florida
1 review
0 helpful votes
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Excellent!
April 13, 2025

The responses are professional, fast, and highly knowledgeable on the subject.

Date of experience: April 3, 2025
Illinois
1 review
0 helpful votes
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Vet had a lot of knowledge and he had different solutions. He was quick to reply and made me feel like he cared about my son Samson

Date of experience: April 3, 2025
Georgia
1 review
0 helpful votes
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I am living in a very toxic household that I moved into last October and I never knew that my then friend was a chronic alcoholic and to my surprise is her youngest son and he has a child. Well then 2 weeks later her other son who is 35 is sleeping on the couch and I asked who the man was and she said her son who just got out of prison for meth. Well he moves in and is a chronic pot head. So next the youngest son has moved his girlfriend in who also drinks liquor every single day with the rest of them and she brings in 2 more kids into the home. Anyway I lost my job the middle of Feb. And I finally got employment and have only worked 3 weeks and they banged on my door and all verbally attacked me and said I had to be out by Sunday then the locks were gonna be changed and my stuff at the road
So I needed to find out my rights as to how long I have to get out and this lady has t even put in a eviction!

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
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Friendly, very professional. Dr. Mike listened to my issues with my cat. He covered various things that might be going on@ asked frequent questions. He also advised various sprays@ additives to use with food for me to try. Also he sent me a list containing all that we discussed along with the names of the sprays and meds so I could focus on our talk instead of me having to write everything down.

Date of experience: April 3, 2025
Jamaica
1 review
0 helpful votes
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Exceptional service
April 13, 2025

It was a pleasant experience for a frustrating issue. The technician was professional and patient, but most importantly personable. I actually enjoyed the experience.

Date of experience: April 3, 2025
Florida
1 review
0 helpful votes
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I've been with Just Answer for many years. I have always received an honest answer from caring individuals.
What makes this great? No prior judgements by how you look, dress and especially age.
I see my mother being treated as if she can't talk for herself because she's 84. Her mind and thought process works better than mine!
So now if she has a question I can't answer, Just Answer will answer it for me, and correctly.

Date of experience: April 3, 2025
Canada
1 review
0 helpful votes
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Very great
April 13, 2025

Very good, helpful, accessible, very satisfied. They called me on time. They did exactly what I wanted

Date of experience: April 3, 2025
Ohio
1 review
0 helpful votes
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Some tech glitches
April 13, 2025

I opted for a phone call. I received a voicemail for a survey response. The tech responded and I could hear him but he could not hear me. After two more attempts we connected.

Date of experience: April 3, 2025
Florida
1 review
0 helpful votes
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Great job
April 13, 2025

It was a great pleasure speaking to a person on the matter at hand. Cheating was simply a breeze.

Date of experience: April 3, 2025