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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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We had trouble connecting our phone call because I had unknown numbers silenced, but he was patient and helped me through it\. Answered my question, and now I have access to the app
Dr. Mara confirmed my thoughts about my cat's behavior. She made some very good suggestions which I will put into action. She truly seemed to understand The Cat.
The information needed to resolve the problem was precise, plainly given in simple language and expertly explained!
I was trying to find a text to speech program that sounded more real but I want to be able to use it across any of the search engines and unfortunately that can't be done with a free app technician was very helpful but we couldn't complete my request
System now working and thank you for your assistance to set up my Fitbit watch.
They lied and said that they could fix my issue and once I made payment, they said they couldn't. Also tried to keep my payment and have me signed up for a month.
When I realized that OneDrive had removed files from my local computer I think I panicked. My JustAnswer expert was truly expert. He guided me through downloading my files and turning off the backup OneDrive function. Excellent knowledgeable service!
The toggle plug on my tub wouldn't go up and down when using the dial which operated the plug below. The steps outlined were clear. Brandon was patient and gave me additional pointers. I was shocked to repair it so quickly.
Good advice & straight too the point, will definitely use again. Thanks
The communication system for a prison changed to CorrLinks, and I tried to set up an account for several days. I was totally frustrated! I ran across JustAnswer on a frantic search. Pearl Chatbox interacted with me quickly and put a technician in touch with me. The technician solved my problem in about 5 minutes! I was so thankful, and I will definitely use this service again.
The responses are professional, fast, and highly knowledgeable on the subject.
Vet had a lot of knowledge and he had different solutions. He was quick to reply and made me feel like he cared about my son Samson
I am living in a very toxic household that I moved into last October and I never knew that my then friend was a chronic alcoholic and to my surprise is her youngest son and he has a child. Well then 2 weeks later her other son who is 35 is sleeping on the couch and I asked who the man was and she said her son who just got out of prison for meth. Well he moves in and is a chronic pot head. So next the youngest son has moved his girlfriend in who also drinks liquor every single day with the rest of them and she brings in 2 more kids into the home. Anyway I lost my job the middle of Feb. And I finally got employment and have only worked 3 weeks and they banged on my door and all verbally attacked me and said I had to be out by Sunday then the locks were gonna be changed and my stuff at the road
So I needed to find out my rights as to how long I have to get out and this lady has t even put in a eviction!
Friendly, very professional. Dr. Mike listened to my issues with my cat. He covered various things that might be going on@ asked frequent questions. He also advised various sprays@ additives to use with food for me to try. Also he sent me a list containing all that we discussed along with the names of the sprays and meds so I could focus on our talk instead of me having to write everything down.
It was a pleasant experience for a frustrating issue. The technician was professional and patient, but most importantly personable. I actually enjoyed the experience.
I've been with Just Answer for many years. I have always received an honest answer from caring individuals.
What makes this great? No prior judgements by how you look, dress and especially age.
I see my mother being treated as if she can't talk for herself because she's 84. Her mind and thought process works better than mine!
So now if she has a question I can't answer, Just Answer will answer it for me, and correctly.
Very good, helpful, accessible, very satisfied. They called me on time. They did exactly what I wanted
I opted for a phone call. I received a voicemail for a survey response. The tech responded and I could hear him but he could not hear me. After two more attempts we connected.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Ava,
We value your experience and hope we've addressed all your concerns. If you need any further assistance or clarification, please don't hesitate to let us know. We're happy to help.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645