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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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He was patient while I worked through everything. I am not very techie. So he gave directions I could understand.
The attorney I spoke with provided several references and resources to get more legal advice about my issue. Very helpful information.
I purchased a new laptop and screen. I needed a docking station for 3 screens and purchased one from the same company.
I tried for many hours over several days to make the system work.
I explained my problem to Richard who suggested I connect the new screen to the computer directly and not through the docking station.
All good. The answer was not sufficient power.
I returned the first unit and purchased a new one.
Connected it, turned it on and it worked perfectly immediately
What started off as a R15 enquiry turned out to a R761 joining fee to an organization in another country to assist me with my motor and car which was unintentional.
My joining fee was refunded and everything turned out satisfactorily.
My printer all of a sudden stopped connecting to my server and wouldnt print. Took about 15 mn and he fixed it.
I had been frustrated for days trying to get my yahoo mail. With one short phone conversation, I got my mail back. Thank you.
Expert has given me everything I needed, was very attentive to details
Very satisfied. Right on. Point! Very patient and efficient since it was through a chatbox.
Great experience! My questions were thoroughly explained and examples relevant to the questions were offered for further clarity. Timeliness and patience coupled, with minute verification, were invaluable factors during the session.
He was very helpful and provided detailed information. He also provided an avenue to contact him after the fact if I have other questions.
Quick, responsive, concise and caring. A very pleasant experience
The Vet helped me calm down and I realized my pet was not in danger. Very knowledgeable!
From the information I received from the experts regarding the issue I was having with my cassette tape deck I was able to make it decision on what I needed to do.
The Agent was knowledge and answered with wisdom. Use him more often.
Thank you that all I can say.
Very fast and easy. Gave directions step by step to insure i get the problem solved.
I'm a landlord trying to evict a friend from my residence. I lost my first case due to common error. However, I was able to make adjustments and hopefully, I will be successful Thanks for the assistance 🙂
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members