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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I called still have not received a reply after 1 hour. Then I find I am charged $56.00 for no answer.
Got where to e-mail on the HULU station. Helphulu/com. What a mistake. I then called HULU directly
Within minutes my problem was solved. Sorry what a mistake I made.
The vet was very helpful and walked me through what to watch for and how to manage ber reaction.
Technical issue with local Wi fi outage Which resolved hours later by a technical fix I was not involved in.
Hello Wendy,
Thank you for trying JustAnswer. We apologize for any inconvenience.
We have refunded your payment. You should see the funds in your PayPal account in 3–5 business days.
Please reach out if you need additional assistance.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645
It will very helpful and I will use it again My experience with this was wonderful
Great learning experience, pointed me in the right direction!
The service is very helpful, and very responsive! The chat was easy to use. The Appraiser was able to help me quickly.
Joy was very attentive and helpful. She listened to my concerns and gave me some recommendations on how to proceed with my issue.
Quick response, short wait time and my questions were answered quickly.
Had an issue with my stove and the tech was very knowledgeable and resolved my issue. Will use again if needed. Highly recommended.
Speed was of the essence that made me feel good. It made me at ease.
I was not able to understand the instructions to download a picture of gold coin... Jeremiahs S226 was of not help and very very little patience
The instructions to do load... dropped from my computer
No value what so ever... waste of my money
Hello Burt,
Thank you for trying JustAnswer. We apologize for any inconvenience.
Our records indicate that your payments have been cancelled. Your payments are showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.
Please reach out if you need additional assistance.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645
I wrote my phone number 7 times before a callback. I was unable to physically continue using my phone and going over and over things. I went to settings at least 5 times before I gave up and hung up.;
Hello Niki,
Thank you for trying JustAnswer. We apologize for any inconvenience.
Our records indicate that your payment has been cancelled. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.
Please reach out if you need additional assistance.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645
Rick was kind, polite, knowledgeable, and patient with an elderly tech-cha! Enter person.
Got a specialist very quickly who diagnosed the problem and gave me very useful information and sources.
I sent photos to Franklin. He immediately came to a problem. I fixed it. Then, the lights did not work. Again, I sent Franklin an email. He immediately responded! Franklin helped me to fix the Fan/Light combo.
The call for Donald was able to come through after several attempts and for me trying to return the call from the number, it was a pleasure talking to him he was very polite, he was able to help me with my issue. Thank you Donald you were great. So change it from BAD to Great.
The expert was attentive and competent. He persisted and walked through the issue in a comprehensive troubleshooting manner.
I felt that I was unlawful fired from my job and needed legal advice. The attorney answered all my questions.
Was very patient and knowledgeable. I highly recommend their service.
The doctor was great I am in pain and can't talk greatly appreciate d this service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Judy,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645