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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I asked a question.
I received a quick and concise response, along with a template to send to my employer, which I've done.
Will be back when they respond.
Friendly helpful, issue resolved quickly. That's it folks!
New Battery. No ignition unless I go through the ignition positions several times.
My experience was good. It was very hot working on baler in hot hayfield. It was very helpful having an expert guide me through fixing problems
Had fraud attempt resulting from legitimate looking information. Took steps to protect my computer. I believe the threat was stopped thanks for advice shared.
I had a difficult time because of my inexperience with the WEB. My WW
Associate was able to direct me to the correct location and he was happy to do it.
A company tried to sue me for payment of window replacements that they measured incorrectly but installed anyway. We reached a settlement but they haven't processed my payment and now we're going to court. Brandon gave me very clear advice on how I should prepare for court and told me everything I should bring. His advice is gold. I'm so thankful for just ask.com I highly recommend using their service.
SSA 1099 completed form was never sent for 2024 as requested
It was very good experience. Doctor was very knowledgeable & listened and explain possibilities according to information given to him. Made recommendations & I was satisfied with whole conversation.
I had a brake question and he answered and referred me to a service provider
Staff was very helpful, knowledgeable, and courteous. Great help
Had specific concerns about whether I needed to go to the ER and about medications that I was taking. They were answered in a thoughtful and helpful way.
My questions in JustAnswer have always been addressed with professionalism and focus and at brilliant speed. Under current circumstances and terms, I will be a member until I'm 6 foot under.
I have been a member for many years now & have saved £100s if not £1000s on expert prompt advice ranging from UK law to European & international law, IT help, medical advice & car mechanic advice. I intend to stay a member of this helpful online community for as long as their service stays as excellent & valuable as it has been. Excuse me, but you'll be nuts not to be members of justanswer.com!
JustAnswer was able to direct me to an expert that was extremely knowledgable, very personable and very patient with my lack of expertise. I felt as if I was chatting with my next door neighbor to help me fix my mower. Although we were not able to resolve my issue, it certainly was not due to a lack of effort or expertise on the part of Chris, aka Moose. Many thanks to him for the extensive amount of time that he spent with me.
I didn't have to give much info for him to know what is wrong with it
Had a very sick bunny and local help for bunnies sometimes is nada And when bunnies get sick, one must have the answers quickly as they go downhill very quickly I had the answers in 10 minutes, and rushed to the store for supplies. Next am he was still not eating and drinking by 11 am he was finally out of the woods
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members