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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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As it turned out, my main concern resolved itself, but I got lots of good guidance for further possible problems. It's reassuring to know you're doing the right thing. I will use them again.
Easy to talk to, and efficient. Friendly and professional, quick with the answer, very honest
Mr Fox stayed With the conversation and kept giving more information for quite some time. Felt confident in the information he gave me.
I had spent hours googling how to add my old Onkyo receiver to my old JVC TV with a new 4G Firestick and got nowhere. I got into ARC, which I didn't have, an outdated JVC remote which had no Source or Input button, and somehow thought I needed 2 HDMI cables for the job. I chatted with Anthony, got a clear printout and after we ended our chat was able to follow his directions with only one HDMI cable
I had some health issues from an injury. Dr said to wait 2 days to see if it gets worse. Then go to emergency. It's not a life threatening injury. I was concerned about a blood clot because I have a history of them. I was very pleased with his advice.
Shaw was amazing! Knowledgeable, patient, helpful, friendly, impressive. Shawn helped me breathe life into a very old boat. I'm gonna do it yourselfer, but I need help from experts. Sean is the expert I needed when I needed them!
I was charged for services that I could not use, and did not understand how to use service. It was not what l expected. I can just use free services, and have same options. Thank you
I look forward to hearing back from you, and receiving my refund.
Everyone was so kind and helpful. I appreciate it so much. I had forgotten the yoga was coming out of my account. When I realized what it was, I need to cancel because I never use it.
Went detail item by iteam and explained charges if high or low as well and alternate solutions
The veterinarian answered all our questions and put us on a good program
As it turned out my problem seemed to correct itself as I was speaking with the tech. But as I told him just having a voice on the phone was reassuring. I am a senior with no nearby technical assistance. Ronald was a great support.
Great service, expensive though. Great service, expensive though. Great service, expensive though. No
Randy was very knowledgeable and extremely helpful in resolving the issue with my Hayward Aqua Plus chlorinator settings. He has been saved in my favorites and I will definitely be using him again. I highly recommend him to others.
My 2009 Honda CRV appeared to be locked up after detailing. Harold talked me through several checks and hit upon the solution in just a few quick steps. I was back up and running in no time. Many thanks!
Had a difficult time getting your agent on the line to talk with. Hoping my order will be shipped soon.
I thought I was conversing via email with the company I had an issue with and then sent to a technician with just answer. I'm totally confused about the answer given and of course the issue still hasn't been resolved. Total waste of time.
Response was timely, informative and accurate in the disengagement process.
Very helpful and well explained diagnosis. Advice fully detailed. I highly recommended service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We hope our support was helpful. If you need any further assistance or clarification, just let us know, and we’ll be happy to assist.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645