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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Lance was the Appraiser who contacted me, we had such a delightful conversation, he was such a joy to listen to, just a wealth of knowledge, and willing to share his knowledge. He had such a wonderful, fascinating, personality. I look forward to talking with him in the future. Dannie Mowen. 06/19/25
Joey was very knowledgeable and confirmed my direction/next steps.
I called with a question about a coin set and asked for a value. I provided information detailing what I had, NGC numbers, numbers of the item within the sequence, associated items with the set that were included. I was provided with information that the original items came in a box, however mine were in a ziplock bag, indicating that the seller changed the original package, thereby decreasing the value. Valuable information. I'm very pleased with the detailed information provided to me. Thanks!
I can honestly say that the lawyer I spoke to really walked me through understanding my case. I love that it was easy to use. Everything was very straight forward.
The lawyer was knowledgeable, quick to answer my questions, layed out all possible scenarios and was easy to talk to
My kitten picked off her scab on day 9 after spaying. Although it seemed OK, I wanted some reassurance and I got it with this app. I uploaded a picture and some basic information and the vet responded within a few minutes. I had peace of mind for a few dollars.
Not sure why recorder of deeds sent me to the website because of the $5 charge but they were able to help me and sent me to the correct site.
She was helpful & polite. I am still waiting to hear from vendor.
We came home from running errands for a few hours to realize our 80 pound lab had eaten our other lab's entire bottle of Apoquel (~60 pills). He had thrown up in front of the dog camera so we were able to determine what time he threw up, and based on when we left we could establish the timeframe in which he got into the pills. The doctor, Dr. Nimmo was able to help us determine that Apoquel would most likely not cause any significant damage to him, especially since he threw up within a specific timeframe, and we could just wait and watch his symptoms instead of driving over an hour away to the emergency vet since it was late and our primary vet was closed. We appreciated his thorough and quick reply and our dog is thankfully doing just fine!
The agent called me right away. Then we troubleshot the problem, and fixed it. He then sent me instructions on how to fix it permanently by replacing a part. Then he sent instructions to do it, and an Amazon part to buy..
There was no time wasted. Questions were answered with such clarity and overall I was really satisfied that no time was wasted. Yosyf knew not just to answer questions. He guided me every step of the way.
Matt is a great technician. His understanding of the problem and his step by step approach to solving the problem was amazing. Because of his detailed explanation of how the treadmill works. I was able to solve the issue. It now works perfectly again.
My mechanic did a very good job in pointing me in the direction I need to go in. Satisfied
I had never heard of "Just Answers" before. The other day I was searching the internet and an advertisement came up for this website. I thought I'd try it out and ask "What is the process for obtaining visiting Visas for New Zealand & Australia. My wife and I are traveling there from the USA in December 2025. A "chat" box displayed and I started talking to a "Chatbot" which was very helpful. I sent my request and about 1 hour later, I had an email from "Andrew" who identified as a Lawyer and gave me all the information I needed to do what I needed to do. It was amazing! I did the 7 day trial for $5 but I'm not fond of the $55 monthly fee if I was to sign up.
Tony, the lawyer gave me a clear, easy to understand answer.
I was given the info that was needed but I'll have to take my bike to a dealership to get it all resolved
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]

