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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,355
This company responds to reviews on average within 4 days

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New Jersey
1 review
0 helpful votes
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Refund
June 29, 2025

I would like a refund didn't know it was $65 I don't need it. No need to

Date of experience: June 19, 2025
Illinois
1 review
0 helpful votes
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Lance was the Appraiser who contacted me, we had such a delightful conversation, he was such a joy to listen to, just a wealth of knowledge, and willing to share his knowledge. He had such a wonderful, fascinating, personality. I look forward to talking with him in the future. Dannie Mowen. 06/19/25

Date of experience: June 19, 2025
Massachusetts
1 review
0 helpful votes
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Scam from a Crypto broker
June 29, 2025

Joey was very knowledgeable and confirmed my direction/next steps.

Date of experience: June 19, 2025
Washington
1 review
0 helpful votes
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I called with a question about a coin set and asked for a value. I provided information detailing what I had, NGC numbers, numbers of the item within the sequence, associated items with the set that were included. I was provided with information that the original items came in a box, however mine were in a ziplock bag, indicating that the seller changed the original package, thereby decreasing the value. Valuable information. I'm very pleased with the detailed information provided to me. Thanks!

Date of experience: June 19, 2025
District of Columbia
1 review
0 helpful votes
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I can honestly say that the lawyer I spoke to really walked me through understanding my case. I love that it was easy to use. Everything was very straight forward.

Date of experience: June 19, 2025
Canada
1 review
0 helpful votes
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Great
June 29, 2025

The lawyer was knowledgeable, quick to answer my questions, layed out all possible scenarios and was easy to talk to

Date of experience: June 19, 2025
Tennessee
1 review
0 helpful votes
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Confirmed
June 29, 2025

Sunroof leak issue. Mechanic confirmed my suspicion of the problem. Just need to get to the auto shop to fix. Thanks

Date of experience: June 19, 2025
Illinois
1 review
0 helpful votes
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Use this for peace of mind
June 29, 2025

My kitten picked off her scab on day 9 after spaying. Although it seemed OK, I wanted some reassurance and I got it with this app. I uploaded a picture and some basic information and the vet responded within a few minutes. I had peace of mind for a few dollars.

Date of experience: June 18, 2025
Louisiana
1 review
0 helpful votes
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Dog allergies
June 29, 2025

Dr Barnes answered all of my questions and gave me solutions.

Date of experience: June 19, 2025
Missouri
1 review
0 helpful votes
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Copy of Marriage license
June 29, 2025

Not sure why recorder of deeds sent me to the website because of the $5 charge but they were able to help me and sent me to the correct site.

Date of experience: June 19, 2025
New York
1 review
0 helpful votes
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Trying to return merchandise
June 29, 2025

She was helpful & polite. I am still waiting to hear from vendor.

Date of experience: June 19, 2025
Michigan
1 review
0 helpful votes
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We came home from running errands for a few hours to realize our 80 pound lab had eaten our other lab's entire bottle of Apoquel (~60 pills). He had thrown up in front of the dog camera so we were able to determine what time he threw up, and based on when we left we could establish the timeframe in which he got into the pills. The doctor, Dr. Nimmo was able to help us determine that Apoquel would most likely not cause any significant damage to him, especially since he threw up within a specific timeframe, and we could just wait and watch his symptoms instead of driving over an hour away to the emergency vet since it was late and our primary vet was closed. We appreciated his thorough and quick reply and our dog is thankfully doing just fine!

Date of experience: June 19, 2025
Florida
1 review
0 helpful votes
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Great service by Just Answer.
June 29, 2025

The agent called me right away. Then we troubleshot the problem, and fixed it. He then sent me instructions on how to fix it permanently by replacing a part. Then he sent instructions to do it, and an Amazon part to buy..

Date of experience: June 19, 2025
Philippines
1 review
0 helpful votes
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There was no time wasted. Questions were answered with such clarity and overall I was really satisfied that no time was wasted. Yosyf knew not just to answer questions. He guided me every step of the way.

Date of experience: June 17, 2025
California
1 review
0 helpful votes
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30 year old treadmill
June 29, 2025

Matt is a great technician. His understanding of the problem and his step by step approach to solving the problem was amazing. Because of his detailed explanation of how the treadmill works. I was able to solve the issue. It now works perfectly again.

Date of experience: June 18, 2025
Georgia
1 review
0 helpful votes
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My mechanic did a very good job in pointing me in the direction I need to go in. Satisfied

Date of experience: June 18, 2025
Washington
1 review
0 helpful votes
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New Zealand & Australia Visas
June 28, 2025

I had never heard of "Just Answers" before. The other day I was searching the internet and an advertisement came up for this website. I thought I'd try it out and ask "What is the process for obtaining visiting Visas for New Zealand & Australia. My wife and I are traveling there from the USA in December 2025. A "chat" box displayed and I started talking to a "Chatbot" which was very helpful. I sent my request and about 1 hour later, I had an email from "Andrew" who identified as a Lawyer and gave me all the information I needed to do what I needed to do. It was amazing! I did the 7 day trial for $5 but I'm not fond of the $55 monthly fee if I was to sign up.

Date of experience: June 18, 2025
Georgia
1 review
0 helpful votes
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Surya
June 28, 2025

He was great. He kept going round and round with all the possibilities until he finally got a resolution which satisfied me.

Date of experience: June 18, 2025
Alabama
1 review
0 helpful votes
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Question re: Social Security
June 28, 2025

Tony, the lawyer gave me a clear, easy to understand answer.

Date of experience: June 18, 2025
Texas
1 review
0 helpful votes
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Disappointed
June 28, 2025

I was given the info that was needed but I'll have to take my bike to a dealership to get it all resolved

Date of experience: June 18, 2025