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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,377
This company responds to reviews on average within 4 days

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Ohio
1 review
0 helpful votes
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It was great to talk with someone who has the experience and knowledge that he has. (A Doctor of trouble solving) for sure. I recommend highly

Date of experience: June 25, 2025
GB
1 review
0 helpful votes
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Blocked shower head fixed
July 5, 2025

Great service and helped find a solution - that workers. Soaking the shower head in white vinegar sorted the problem

Date of experience: June 25, 2025
Nevada
1 review
0 helpful votes
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Professional.
July 5, 2025

The staff are very polite, patient, and professional. They tried in different ways to find ways to solve the issue if one way did not work.

Date of experience: June 24, 2025
Texas
1 review
0 helpful votes
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Propane alarm in RV
July 5, 2025

Called really and he could tell I was panicked. He was calm and informative. Great help I will keep the service while we are traveling. Thanks to Powell.

Date of experience: June 24, 2025
Washington
1 review
0 helpful votes
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Excellent information
July 5, 2025

Great advice, I was not sure what I asked was the answer to my question, but the attorney agreed I had the right idea and should follow through. It was greatly appreciated.

Date of experience: June 22, 2025
Illinois
1 review
0 helpful votes
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Very helpful!
July 4, 2025

My dishwashers is acting up. Philip was very helpful & persistent trying to resolve the problem, which he did.

Date of experience: June 24, 2025
Texas
1 review
0 helpful votes
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Great service
July 4, 2025

I found this service online and contacted them. My 10 year-old Jack Russell was having problems throwing up and diarrhea. I contacted them and a vet called me back promptly. I told him the symptoms and he recommended a treatment and medicine and it was successful. I couldn't be more happy with their service and support.

Date of experience: June 24, 2025
Michigan
1 review
0 helpful votes
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Wiring issue that the technician was able to resolve quickly

Date of experience: June 24, 2025
New Jersey
1 review
0 helpful votes
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Questions answered
July 4, 2025

Shane was very informative and insightful. He answered my questions with limited info. He worked with me until I was satisfied with the answers. He was top notch

Date of experience: June 24, 2025
Florida
1 review
0 helpful votes
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Quick and direct answers
July 4, 2025

I got the answer to my question. I need to find the cars key fob to start it

Date of experience: June 24, 2025
California
1 review
0 helpful votes
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Informative
July 4, 2025

Anthony was very helpful. Narrowed down the problem to the remote. Ordered a new one hopefully this will correct the problem.

Date of experience: June 24, 2025
Canada
1 review
0 helpful votes
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Great Advice!
July 4, 2025

Debra is very helpful and is guiding me in the direction I need to take action.

Date of experience: June 24, 2025
Pennsylvania
1 review
0 helpful votes
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So relieved
July 4, 2025

I had a purchase of over $80 that didn't work and was beyond the return date. I feel so blessed and so relieved that they have allowed me to return it. One reason why this is such a good company to deal with. Thank you so much.

Date of experience: June 24, 2025
Illinois
1 review
0 helpful votes
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He helped me out alot
July 4, 2025

Everything Went Very Well. The person explained Everything to me

Date of experience: June 24, 2025
Florida
1 review
0 helpful votes
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Expedient Call back
July 4, 2025

I elected to speak with legal council and i received a call within 3 minutes.

Date of experience: June 24, 2025
New Hampshire
1 review
0 helpful votes
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The bar is set and met every time I ask Ms. Rebecca to help research an item I am having trouble finding.

Date of experience: June 24, 2025
Maryland
1 review
0 helpful votes
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Super fantastic
July 4, 2025

Extremely please. The attorney was very efficient and well knowledgeable and that her field of expertise

Date of experience: June 24, 2025
Portugal
1 review
0 helpful votes
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But did so in non tech respondes and was easily understood by the Apple Support man. Then when did the first tests which failed and was passes onto the Technical department who rang me speaking Portuguese and we did a few more tests which unfortunately didn't fix the problem BUT this lady managed to book a consult at a shop that has a technical agreement with Apple support, close to Where I live, to Go try reset the Apple TV.

Date of experience: June 24, 2025
North Carolina
1 review
0 helpful votes
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Worth the time and money.
July 4, 2025

We had an issue with our ac unit. We needed a new thermostat. Our old thermostat had a lot more wires to deal with that were not listed on the instructions. Called Honeywell, they were a little help, but still unsure of a couple of wire. Was told to call Carrier. Not on a Sunday! And it's 98 degrees outside! JustAnswer connected me with a wonderful technician that listened and explained what and where all the wires go. Had it up and running in minutes. A service call would have cost $100. Big thanks to Andre and JustAnswer. Liz C.

Date of experience: June 24, 2025
Colorado
1 review
0 helpful votes
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Very helpful
July 4, 2025

He was very knowledgeable. Gave me suggestions and recommendations. I really appreciated his help

Date of experience: June 23, 2025