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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

South Africa
1 review
0 helpful votes
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Great professional advice
July 7, 2025

I was assisted a great experienced attorney. He gave great advice. If I had tons of money I would have asked him to represent me in high court

Date of experience: June 27, 2025
Louisiana
1 review
0 helpful votes
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Opened understanding.
July 7, 2025

My experience was great because I got the answers I was seeking.

Date of experience: June 27, 2025
Maryland
1 review
0 helpful votes
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It was nice to have someone actually listen to my situation and go out of their way to help me understand my next steps. Thank you for your help.

Date of experience: June 27, 2025
Georgia
1 review
0 helpful votes
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Responsive
July 7, 2025

I felt like the app was attentive and took my concerns seriously. They managed to address and soothe my concerns!

Date of experience: June 26, 2025
Michigan
1 review
0 helpful votes
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Dishwasher
July 7, 2025

Very helpful. I received an error code on my dishwasher and they helped me solve the problem.

Date of experience: June 27, 2025
Tennessee
1 review
0 helpful votes
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Value of Noritake Dinnerware
July 7, 2025

I wanted to know if my dinnerware was worth anything. She was able to give me an answer in about five minutes. She was very polite and very helpful as how the process would go.

Date of experience: June 27, 2025
India
1 review
0 helpful votes
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Fraudster... to find the gang
July 7, 2025

I am still flabbergasted at what is happening. Hecho Mecho E commerce platform for Flipkart fraudently stole my 50
Lacs rupees and I want you to get it back for me. I still don't know how you shall help and why I paid you the money... if refund is possible please return my money.
Because I don't see any thing has been done by you to withdraw my 5 lacs

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2025
JustAnswer S. JustAnswer Rep
9 months ago

Hello Khalid,

We care about your experience. If there’s anything we can do to support you, please don’t hesitate to get in touch.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645

Australia
1 review
0 helpful votes
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Interesting and helpful.
Gave me ideas regarding the fault and what to look for to rule out issues that don't focus on the fault.

Date of experience: June 27, 2025
California
1 review
0 helpful votes
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Solved my Problem
July 6, 2025

Rewinding bobbin thread caused a mess. Got a great and detailed answer to the problem and i fixed the sewing machine.

Date of experience: June 26, 2025
California
1 review
0 helpful votes
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Both questions were addressed completely and in an informative way. Thanks for the opportunity to get this help

Date of experience: June 26, 2025
Florida
1 review
0 helpful votes
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Useless service
July 6, 2025

I asked the Tax Expert after paying my money, which is suppose to be returned to me but i still hae not spoke to a tax person and I filed my refund in April and still no refund.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2025
JustAnswer S. JustAnswer Rep
9 months ago

Hello Virgie,

We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support you neded, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

New York
1 review
0 helpful votes
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Competence and kindness
July 6, 2025

Mehul was very knowledgable and diagnosed the problem. He refered me for service. Which was completed today. Mehul was very patient and kind.

Date of experience: June 26, 2025
Illinois
1 review
0 helpful votes
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Great help
July 6, 2025

He was great in assisting me trouble shoot my issue thought it was transponder key turned out that it was a charging issue. He was a great help!

Date of experience: June 26, 2025
California
1 review
0 helpful votes
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Eviction Help
July 6, 2025

The lawyer answered all of my questions & was extremely helpful.

Date of experience: June 26, 2025
Washington
1 review
0 helpful votes
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Pleasantly Surprised!
July 6, 2025

Honestly, I had no idea what to expect but was very pleasantly surprised, and impressed, with the level of professionalism and quality of service that was provided to me. Here is a quick synopsis of the pros and cons: PROS: quick response time by bot to get you started
Bot asked great questions to be sure you were forwarded to the right lawyer
The lawyer I worked with was phenomenal! He was empathetic to our situation, he asked great questions, and advised us with some great legal advise
The lawyer made sure I didn't have any more questions after he finished advising me, before we ended our correspondence. CONS:
There is no information up front to let you know that there is a charge for the service (which is the only thing I didn't like about the whole process)
When they send you to the payment page there is a lot of small print and the bot keeps asking you to make the payment if you would like the service. So there was a bit of pressure up front to pay
There was nothing to inform you, when you signed up, that you were signing up for a monthly paying service. However that info could have been e been in the small print that there was no time to read I had been searching for weeks to try to get some legal advise on a situation we were in. I didn't need in-depth legal advise I just had a few questions I needed answered. I wasn't able to find any resources that could or would assist me online or locally unless I went to see a lawyer and paid $300.00 to get my rather simple questions answered. Then I ran across this site! It was a total life saver for us and the quality of service and integrity of the company was honestly much higher than I expected.

Date of experience: June 26, 2025
New York
2 reviews
0 helpful votes
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I Received Expert Advice
July 6, 2025

Mauricio was very informative and gave me the advice that I needed.

Date of experience: June 26, 2025
Nebraska
1 review
0 helpful votes
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Perfect
July 6, 2025

Confusing experience for me. One simple question took too long to get a reply.

Date of experience: June 26, 2025
North Carolina
1 review
0 helpful votes
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Do not buy roku
July 6, 2025

Charges everyday or so and you have to pay 5 dollars to get some one on the damn phone

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 26, 2025
JustAnswer S. JustAnswer Rep
9 months ago

Hello Mary,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Texas
1 review
0 helpful votes
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He eased my concerns
July 6, 2025

I didn't know much about what to do with a legal matter. He helped me what I needed to do for the next step in my situation

Date of experience: June 26, 2025
Ohio
1 review
0 helpful votes
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The Dr I spoke with was very compassionate as I told my story. Although he said he was not able to prescribe medications for me, which is not ultimately what I was looking for, he did name a medication for me to look into to help with my problem. After seeing five Drs in person, not one of them came up with what I was looking for, but your Dr. did. It was very impressive.

Date of experience: June 26, 2025