Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
See all photos
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,412
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Meigan S.
Unfollow Meigan S.
Share Review
Report Review

Very quick and informational
July 11, 2025

Glad to know that there are Dr's that are there to help provide awnsers to questions we might have without having to go into the office. I felt very comfortable and I would definitely use this when or if I have any other concerns. Thank you so much Dr.Dago

Date of experience: July 1, 2025
Montana
1 review
0 helpful votes
Follow Karen S.
Unfollow Karen S.
Share Review
Report Review

Quick expert advice
July 11, 2025

Just answer was an amazing resource for troubleshooting my appliance issue! The technician was able to quickly determine the problem and advise on how to resolve it.

Date of experience: July 1, 2025
Ohio
1 review
0 helpful votes
Follow Bobbie F.
Unfollow Bobbie F.
Share Review
Report Review

Ren was great!
July 11, 2025

Ren was patient, courteous, and professional. He helped me access video. He stayed in the phone to help. I fixed the problem with REN's help!

Date of experience: June 30, 2025
Connecticut
1 review
0 helpful votes
Follow C E.
Unfollow C E.
Share Review
Report Review

IRS website would not let me make a required payment Roque was able to guide me through a few options to overcome the obstacles. And to make my payment. He offered great advice on obtaining past returns that the IRS never paid to me

Date of experience: July 1, 2025
North Carolina
1 review
0 helpful votes
Follow Mary Anne W.
Unfollow Mary Anne W.
Share Review
Report Review

He was great!
July 11, 2025

Was great. He told us just what to do. We were really satisfied.

Date of experience: July 1, 2025
New Jersey
1 review
0 helpful votes
Follow Tom D.
Unfollow Tom D.
Share Review
Report Review

Great resource
July 11, 2025

I was having trouble figuring out how to get the information I wanted and JustAnswer can up online. I am so glad it did. It will save me 1000's of dollars. Tom

Date of experience: July 1, 2025
California
1 review
0 helpful votes
Follow Lucille C.
Unfollow Lucille C.
Share Review
Report Review

Old part number changed.
July 11, 2025

Confirmed new part number. I looked all over internet for old part number but it was no where to be found. There was no way i could have known about the change. Thank u for this help.

Date of experience: June 29, 2025
Tennessee
1 review
0 helpful votes
Follow Steven H.
Unfollow Steven H.
Share Review
Report Review

If you are looking for a quick easy to understand service. This is it.

Date of experience: June 30, 2025
Texas
1 review
0 helpful votes
Follow Jennie W.
Unfollow Jennie W.
Share Review
Report Review

Dr Shrink shrunk my dilema
July 10, 2025

Very professional and understanding. Treated me with dignity and respect and answered all my questions

Date of experience: June 30, 2025
Florida
1 review
0 helpful votes
Follow Mark S.
Unfollow Mark S.
Share Review
Report Review

Needed to correctly program our iPhones to seemingly print from the smartphones to our home printer. Thank you

Date of experience: June 30, 2025
Texas
1 review
0 helpful votes
Follow Jean H.
Unfollow Jean H.
Share Review
Report Review

Brandon was very knowledgeable in my current situation and was great at giving guidance and tips.

Date of experience: June 30, 2025
Texas
1 review
0 helpful votes
Follow Fernanso R.
Unfollow Fernanso R.
Share Review
Report Review

Great service very knowledgeable
July 10, 2025

Great service will use it again very fast answer very professional answers very knowledgeable answer and good guide

Date of experience: June 30, 2025
Colorado
1 review
0 helpful votes
Follow Jim C.
Unfollow Jim C.
Share Review
Report Review

Good advice at a great price.
July 10, 2025

Had a tax issue on housing. CPA answered quickly about my questions.

Date of experience: June 30, 2025
Texas
1 review
0 helpful votes
Follow Sarah G.
Unfollow Sarah G.
Share Review
Report Review

Lawyer was quick and informative. He gave feedback I can use to make an informed decision about moving forward with my claim.

Date of experience: June 30, 2025
Washington
1 review
0 helpful votes
Follow Karen L.
Unfollow Karen L.
Share Review
Report Review

I got the help I needed.
July 10, 2025

The technician was able to solve my problem. I'm a senior and not very comfortable with technology and he was very patient and walked me through each step. I would definitely use this service again.

Date of experience: June 30, 2025
Illinois
1 review
0 helpful votes
Follow Sharon F.
Unfollow Sharon F.
Share Review
Report Review

Help arrived
July 10, 2025

My computer needed the drum replaced. I had ordered what I thought was the correct drum; but, thanks to your technician, realized I had ordered/received an incorrect drum.

Date of experience: June 30, 2025
Missouri
1 review
0 helpful votes
Follow Chuck H.
Unfollow Chuck H.
Share Review
Report Review

Rv Frig warms up while traveling
July 10, 2025

Chris came up with two tests that may help me determine what the issue is.

Date of experience: June 30, 2025
California
1 review
0 helpful votes
Follow Cooper B.
Unfollow Cooper B.
Share Review
Report Review

Doberman ingested Bone Meal
July 10, 2025

Just Answer, fully exceeded my expectations. Dr, Nitto was professional, respectful and thorough. He is a very kind and thoughtful man who ensured that all my questions and concerns were addressed. I will use Just Answer again for sure!

Date of experience: June 30, 2025
Tennessee
1 review
0 helpful votes
Follow Hi ollu D.
Unfollow Hi ollu D.
Share Review
Report Review

Bet question
July 10, 2025

Great!
I had a vet question about my dog and a veterinarian answered and all is well

Date of experience: June 30, 2025
Ohio
1 review
0 helpful votes
Follow Jeremiah M.
Unfollow Jeremiah M.
Share Review
Report Review

Legal advice
July 10, 2025

The platform was easy to use and the Criminal Lawyer was extremely professional and sent a very detailed and thorough report. Even gave what steps I should take to help and help in the future.

Date of experience: June 30, 2025