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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,374
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

TT
1 review
0 helpful votes
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See below
July 12, 2025

Didn't need lawyer. All I needed was direction to page I needed to get to to request my drivers license. I finally found it and was able to do it online. I paid for license when I was transferred to lawyer either my PayPsl account & then had to pay again with my credit card I told lawyer about this and he said he would see what he could do to get me a refund. Said I should get in touch with PayPal myself. I did get in touch with PayPal …and believe it was t easy to get lady understand what I wanted. After a heated discussion she said she would have it checked out and see if my money could be refunded. I don't know if she spoke to someone. Or if it was interference of lawyer, but I got email that my $60 will be refunded to PayPal. Problems solved! Should get my license in a few weeks and my refund on a few days.

Date of experience: July 2, 2025
California
1 review
0 helpful votes
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Andre' was great. He helped confirm the wiring schematic and initial system type program mode - all with "no stress" as he stated ;). The install was perfect.

Date of experience: July 2, 2025
Michigan
1 review
0 helpful votes
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Unexpected
July 12, 2025

I did not sign up or give permission for a $45 monthly membership. It was my understanding that I would pay five dollars, which would be promptly refunded. Apparently it will not be the technician tried to help me and due to some of my problems he couldn't but he tried The mechanical voice who got the refund. It worked as well, but the unexpected 45 and the non-five dollar refundable was totally unexpected.

Date of experience: July 2, 2025
Michigan
1 review
0 helpful votes
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Service
July 12, 2025

You folks are wonderful Either you take care of my problems or give me other options I can try.

Date of experience: July 2, 2025
Texas
1 review
0 helpful votes
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Edward
July 12, 2025

Edward did a great job. Fixed my issue. Was patient and thorough. Ev en helped me clean up some programs not needed. Very professional.

Date of experience: July 2, 2025
Spain
1 review
0 helpful votes
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Technical issue
July 12, 2025

I had a problem for cancelling subscription and the platform really helped me following clear cut steps in so doing.

Date of experience: July 2, 2025
Nevada
2 reviews
0 helpful votes
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Excellent answers!
July 12, 2025

Answers were very thorough and understandable. Agent most assuredly has great work experienced.

Date of experience: July 1, 2025
Indiana
1 review
0 helpful votes
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Good
July 12, 2025

Technical help solved the problem
Recommend reading the fine print. I was looking for help and rushed. Got sucked into a membership. Thankfully could cancel right away but still paid for one month
Not angry. Just annoyed I didn't pay attention.

Date of experience: July 1, 2025
Florida
1 review
0 helpful votes
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Very satisfied
July 11, 2025

Dr Debbie gave me hope when I found out my kitten had eaten a (bonsai)ficus leaf.
I still had to go to my vet but at least I knew what to expect.
I will keep my account for a few months at least while Sushi is still a kitten and getting into mischief!

Date of experience: June 30, 2025
Washington
1 review
0 helpful votes
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Excellent service
July 11, 2025

I was able to describe my circumstance and get a quick advice on how to proceed in securing legal services. I appreciate being able to share a complex situation and find a clear
Path forward. I even got a call within a few minutes.

Date of experience: July 1, 2025
California
1 review
0 helpful votes
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Accurate and matches verbal opinions of owners and club members I have contacted.

Date of experience: July 1, 2025
Arizona
1 review
0 helpful votes
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Very quick and informational
July 11, 2025

Glad to know that there are Dr's that are there to help provide awnsers to questions we might have without having to go into the office. I felt very comfortable and I would definitely use this when or if I have any other concerns. Thank you so much Dr.Dago

Date of experience: July 1, 2025
Montana
1 review
0 helpful votes
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Quick expert advice
July 11, 2025

Just answer was an amazing resource for troubleshooting my appliance issue! The technician was able to quickly determine the problem and advise on how to resolve it.

Date of experience: July 1, 2025
Ohio
1 review
0 helpful votes
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Ren was great!
July 11, 2025

Ren was patient, courteous, and professional. He helped me access video. He stayed in the phone to help. I fixed the problem with REN's help!

Date of experience: June 30, 2025
Connecticut
1 review
0 helpful votes
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IRS website would not let me make a required payment Roque was able to guide me through a few options to overcome the obstacles. And to make my payment. He offered great advice on obtaining past returns that the IRS never paid to me

Date of experience: July 1, 2025
North Carolina
1 review
0 helpful votes
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He was great!
July 11, 2025

Was great. He told us just what to do. We were really satisfied.

Date of experience: July 1, 2025
New Jersey
1 review
0 helpful votes
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Great resource
July 11, 2025

I was having trouble figuring out how to get the information I wanted and JustAnswer can up online. I am so glad it did. It will save me 1000's of dollars. Tom

Date of experience: July 1, 2025
California
1 review
0 helpful votes
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Old part number changed.
July 11, 2025

Confirmed new part number. I looked all over internet for old part number but it was no where to be found. There was no way i could have known about the change. Thank u for this help.

Date of experience: June 29, 2025
Tennessee
1 review
0 helpful votes
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If you are looking for a quick easy to understand service. This is it.

Date of experience: June 30, 2025
Texas
1 review
0 helpful votes
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Dr Shrink shrunk my dilema
July 10, 2025

Very professional and understanding. Treated me with dignity and respect and answered all my questions

Date of experience: June 30, 2025