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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Kind, caring and understanding. He took the time to understand my grief, the situation, the circumstances and allowed me to have peace with the answers he gave me. Thank you
I received prompt and courteous answers for my roomba problems. Woody seemed to know exactly what was wrong and sent me a link to order a replacement on Amazon!
The vets have been helpful and knowledgeable (3 so far). The site is very confusing and not user friendly so I gave overall experience a 3 rating. Vet rating is 5. Site rating is 1.
Ron was very easy to talk to & very knowledgeable about my problem.he gave me helpful hints on how to handle & have me good ideas on my next steps.
In explaining the situation about my sick dog the vet was very caring and listened
He gave instructions very clear and concise
On this 4th of July he was not rushed
Just knowing some caring person who understands your concern and anxiety about your sick dog the helps not only your pet but yourself
Was very satisfied with the technician. He was very nice and knowledgeable. However, I don't want to continue to be billed monthly. I want the subscription stopped. If I have an additional issue, Ill call agsin. Please STOP the monthly subscription NOW.
The doctor was great with my situation. She was very reassuring and by the end I was no longer panicking.
First, I would like to change my experience with Chris. I would rate him five stars. He helped me out a great deal. And I appreciate all he did. Thanks again, Chris a. K. a. Moose.
First appt. Frankie ends up with fleas. Bought flea and tick topical. Advantage II Large cat. He has a couple of bumps that are scabbed over. I have liquid children's Benadryl but don't want to give both. What should I do?
The Attorney was knowledgeable, sympathetic, considerate and very confident in his job! The system of Answering questions has been perfect!
Contacting Just Answers was best decision I made. The technician was very knowledgeble and friendly. She directed all the steps needed to fix the lack of Sound Issue to my laptop pc. Very greatful I remain. Thank you, thank you, thank you.
I received the necessarily information and something else
Hi, I believe with the information given i can tackle the project. I don' t have enough money to get the parts yet but when I do i have confidence
I received great and very informative advice for the car issue that I am having. I know exactly what I need to say and ask for when I take my vehicle in for repairs. I even got helpful referrals as to where to take it. This has been much more helpful than the lousy service I received from auto dealer service.
After replacing my original refrigerator water filter, I had a LE AH code. The technician advised the "H" is actually a "K" which indicates a leak. Since there is no leak, he advised it is probably a faulty sensor and he advised I should call GE.
Very detailed appraisal of my case, but I still need an opinion on the documents I have to finalize the assessment and actions to take
JustAnswer responded to questions and helped trouble shoot issues for me which enabled me to reset and start my dishwasher.
Dr. DAGO was quick to respond and ultimately set my mind at ease. He was thorough, informative, and provided very clear instructions on self care. He even offered follow-up if needed
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello A. B.,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645