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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,426
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Just help
July 14, 2025

They allowed me to fix the problem with my service from Sirius seems to be working just fine now no complaints

Date of experience: July 4, 2025
Texas
1 review
0 helpful votes
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Very helpful and patient
July 14, 2025

I needed a wheelchair. The Form and the phone were provided.

Date of experience: July 4, 2025
Pennsylvania
1 review
0 helpful votes
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Repairing a Casio GShock
July 14, 2025

Tyler was very helpful. His guidance and information was great. I hope to chat with him again regarding my watch.Te

Date of experience: July 4, 2025
New York
1 review
0 helpful votes
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Bose Remote Comes ALIVE!
July 14, 2025

Thank you Brian! I had already tried to connect my old remote (replaced the batteries) no luck. Then I put new batteries in a new Bose remote and again no luck. And yes I did this half a dozen times in the past 4 days. Then I call Just Answer for help and Brian comes on "The Line". He asks a few questions, confirms a few things and I think Brian is do easy to talk to, he really understands. So then we put new batteries in the remote, yes again, then the remote control and the lights on my AV28 Bose come alive! Yes Brian everything is working! We laugh and talk that was simple! Thanks again Brian!

Date of experience: July 4, 2025
California
2 reviews
0 helpful votes
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Kind, caring and understanding. He took the time to understand my grief, the situation, the circumstances and allowed me to have peace with the answers he gave me. Thank you

Date of experience: July 4, 2025
Oklahoma
1 review
0 helpful votes
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Got answers
July 14, 2025

I received prompt and courteous answers for my roomba problems. Woody seemed to know exactly what was wrong and sent me a link to order a replacement on Amazon!

Date of experience: July 4, 2025
Canada
1 review
0 helpful votes
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JustAnswer review
July 14, 2025

The vets have been helpful and knowledgeable (3 so far). The site is very confusing and not user friendly so I gave overall experience a 3 rating. Vet rating is 5. Site rating is 1.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 4, 2025
JustAnswer S. JustAnswer Rep
9 months ago

Hello A. B.,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Virginia
1 review
0 helpful votes
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Help with my tv
July 14, 2025

Ron was very easy to talk to & very knowledgeable about my problem.he gave me helpful hints on how to handle & have me good ideas on my next steps.

Date of experience: July 4, 2025
New York
1 review
0 helpful votes
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Pet in need they care indeed
July 14, 2025

In explaining the situation about my sick dog the vet was very caring and listened
He gave instructions very clear and concise
On this 4th of July he was not rushed
Just knowing some caring person who understands your concern and anxiety about your sick dog the helps not only your pet but yourself

Date of experience: July 4, 2025
Idaho
1 review
0 helpful votes
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TV issues
July 14, 2025

Not streaming, no sound did not know how to reboot. Helped restore picture.

Date of experience: July 4, 2025
Virginia
1 review
0 helpful votes
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Satisfied with service
July 14, 2025

Was very satisfied with the technician. He was very nice and knowledgeable. However, I don't want to continue to be billed monthly. I want the subscription stopped. If I have an additional issue, Ill call agsin. Please STOP the monthly subscription NOW.

Date of experience: July 2, 2025
Florida
1 review
0 helpful votes
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Help when I needed it
July 14, 2025

The doctor was great with my situation. She was very reassuring and by the end I was no longer panicking.

Date of experience: July 4, 2025
Tennessee
1 review
0 helpful votes
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Excellent service
July 14, 2025

First, I would like to change my experience with Chris. I would rate him five stars. He helped me out a great deal. And I appreciate all he did. Thanks again, Chris a. K. a. Moose.

Date of experience: July 3, 2025
Colorado
1 review
0 helpful votes
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First appt. Frankie ends up with fleas. Bought flea and tick topical. Advantage II Large cat. He has a couple of bumps that are scabbed over. I have liquid children's Benadryl but don't want to give both. What should I do?

Date of experience: July 3, 2025
Michigan
1 review
0 helpful votes
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High standard performance.
July 14, 2025

The Attorney was knowledgeable, sympathetic, considerate and very confident in his job! The system of Answering questions has been perfect!

Date of experience: July 3, 2025
Florida
1 review
0 helpful votes
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Sound returned to PC.
July 14, 2025

Contacting Just Answers was best decision I made. The technician was very knowledgeble and friendly. She directed all the steps needed to fix the lack of Sound Issue to my laptop pc. Very greatful I remain. Thank you, thank you, thank you.

Date of experience: July 3, 2025
Texas
1 review
0 helpful votes
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Good information on my project
July 14, 2025

I received the necessarily information and something else

Date of experience: July 3, 2025
California
1 review
0 helpful votes
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Hi, I believe with the information given i can tackle the project. I don' t have enough money to get the parts yet but when I do i have confidence

Date of experience: July 3, 2025
New York
1 review
0 helpful votes
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Honda Accord Hybrid issues
July 13, 2025

I received great and very informative advice for the car issue that I am having. I know exactly what I need to say and ask for when I take my vehicle in for repairs. I even got helpful referrals as to where to take it. This has been much more helpful than the lousy service I received from auto dealer service.

Date of experience: July 3, 2025
Arkansas
1 review
0 helpful votes
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Error Code
July 13, 2025

After replacing my original refrigerator water filter, I had a LE AH code. The technician advised the "H" is actually a "K" which indicates a leak. Since there is no leak, he advised it is probably a faulty sensor and he advised I should call GE.

Date of experience: July 3, 2025