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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,362
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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I received a rapid response and the info I needed was valuable. But it would have been helpful to know that I was would be charged an additional fee rather than see the fee charge afterwards.

Date of experience: July 2, 2025
Michigan
1 review
0 helpful votes
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My experience was
July 12, 2025

Nathan was very patient in dealing with a tech nerd such as myself.

Date of experience: July 2, 2025
Georgia
1 review
0 helpful votes
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Had a few options I could use to settle my issue and it was handled very professionally.

Date of experience: July 2, 2025
Illinois
1 review
0 helpful votes
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Locked oven door.
July 12, 2025

Oven door would not open and the oven had not been self cleaned or used for several days. The problem was fixed easily over the phone following what the technician told me to do. Very easy and appreciated.

Date of experience: July 2, 2025
Texas
1 review
0 helpful votes
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Sick
July 12, 2025

The doctor was knowledgeable and caring hand gave clear advice

Date of experience: July 2, 2025
Colorado
1 review
0 helpful votes
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Good service
July 12, 2025

Helped me remove bowl from kitchen aid mixer. His suggestion worked great

Date of experience: July 1, 2025
Canada
1 review
0 helpful votes
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All my problems were resolved
July 12, 2025

Quick resolution to my inability to access my email account

Date of experience: July 2, 2025
Iowa
1 review
0 helpful votes
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Very helpful
July 12, 2025

Dr. Dago was very helpful with my question. I enjoyed the interaction and got very good advise. Thank you.

Date of experience: July 1, 2025
Illinois
1 review
0 helpful votes
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Pleased with my experience. It was an issue that Omar was unable to fix, but he pointed me to who could fix the problem.

Date of experience: July 1, 2025
Minnesota
1 review
0 helpful votes
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Warranty
July 12, 2025

Well done and knowledgeable service for my warranty on my television

Date of experience: July 1, 2025
Texas
1 review
0 helpful votes
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Great, accurate service
July 12, 2025

Provider was accurate, thorough, pleasant. Concise answers

Date of experience: July 2, 2025
Virginia
1 review
0 helpful votes
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Tim helped with my AC issue
July 12, 2025

Tim guided me to the right info to collect and diagnosed the issue very quickly (a clogged line that triggered a float valve cutoff switch). He was professional, patient, and kind. A pleasure to deal with.

Date of experience: July 1, 2025
TT
1 review
0 helpful votes
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See below
July 12, 2025

Didn't need lawyer. All I needed was direction to page I needed to get to to request my drivers license. I finally found it and was able to do it online. I paid for license when I was transferred to lawyer either my PayPsl account & then had to pay again with my credit card I told lawyer about this and he said he would see what he could do to get me a refund. Said I should get in touch with PayPal myself. I did get in touch with PayPal …and believe it was t easy to get lady understand what I wanted. After a heated discussion she said she would have it checked out and see if my money could be refunded. I don't know if she spoke to someone. Or if it was interference of lawyer, but I got email that my $60 will be refunded to PayPal. Problems solved! Should get my license in a few weeks and my refund on a few days.

Date of experience: July 2, 2025
California
1 review
0 helpful votes
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Andre' was great. He helped confirm the wiring schematic and initial system type program mode - all with "no stress" as he stated ;). The install was perfect.

Date of experience: July 2, 2025
Michigan
1 review
0 helpful votes
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Unexpected
July 12, 2025

I did not sign up or give permission for a $45 monthly membership. It was my understanding that I would pay five dollars, which would be promptly refunded. Apparently it will not be the technician tried to help me and due to some of my problems he couldn't but he tried The mechanical voice who got the refund. It worked as well, but the unexpected 45 and the non-five dollar refundable was totally unexpected.

Date of experience: July 2, 2025
Michigan
1 review
0 helpful votes
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Service
July 12, 2025

You folks are wonderful Either you take care of my problems or give me other options I can try.

Date of experience: July 2, 2025
Texas
1 review
0 helpful votes
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Edward
July 12, 2025

Edward did a great job. Fixed my issue. Was patient and thorough. Ev en helped me clean up some programs not needed. Very professional.

Date of experience: July 2, 2025
Spain
1 review
0 helpful votes
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Technical issue
July 12, 2025

I had a problem for cancelling subscription and the platform really helped me following clear cut steps in so doing.

Date of experience: July 2, 2025
Nevada
2 reviews
0 helpful votes
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Excellent answers!
July 12, 2025

Answers were very thorough and understandable. Agent most assuredly has great work experienced.

Date of experience: July 1, 2025
Indiana
1 review
0 helpful votes
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Good
July 12, 2025

Technical help solved the problem
Recommend reading the fine print. I was looking for help and rushed. Got sucked into a membership. Thankfully could cancel right away but still paid for one month
Not angry. Just annoyed I didn't pay attention.

Date of experience: July 1, 2025