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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,376
This company responds to reviews on average within 4 days

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Tennessee
1 review
0 helpful votes
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Excellent service
July 14, 2025

First, I would like to change my experience with Chris. I would rate him five stars. He helped me out a great deal. And I appreciate all he did. Thanks again, Chris a. K. a. Moose.

Date of experience: July 3, 2025
Colorado
1 review
0 helpful votes
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First appt. Frankie ends up with fleas. Bought flea and tick topical. Advantage II Large cat. He has a couple of bumps that are scabbed over. I have liquid children's Benadryl but don't want to give both. What should I do?

Date of experience: July 3, 2025
Michigan
1 review
0 helpful votes
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High standard performance.
July 14, 2025

The Attorney was knowledgeable, sympathetic, considerate and very confident in his job! The system of Answering questions has been perfect!

Date of experience: July 3, 2025
Florida
1 review
0 helpful votes
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Sound returned to PC.
July 14, 2025

Contacting Just Answers was best decision I made. The technician was very knowledgeble and friendly. She directed all the steps needed to fix the lack of Sound Issue to my laptop pc. Very greatful I remain. Thank you, thank you, thank you.

Date of experience: July 3, 2025
Texas
1 review
0 helpful votes
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Good information on my project
July 14, 2025

I received the necessarily information and something else

Date of experience: July 3, 2025
California
1 review
0 helpful votes
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Hi, I believe with the information given i can tackle the project. I don' t have enough money to get the parts yet but when I do i have confidence

Date of experience: July 3, 2025
New York
1 review
0 helpful votes
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Honda Accord Hybrid issues
July 13, 2025

I received great and very informative advice for the car issue that I am having. I know exactly what I need to say and ask for when I take my vehicle in for repairs. I even got helpful referrals as to where to take it. This has been much more helpful than the lousy service I received from auto dealer service.

Date of experience: July 3, 2025
Arkansas
1 review
0 helpful votes
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Error Code
July 13, 2025

After replacing my original refrigerator water filter, I had a LE AH code. The technician advised the "H" is actually a "K" which indicates a leak. Since there is no leak, he advised it is probably a faulty sensor and he advised I should call GE.

Date of experience: July 3, 2025
Texas
1 review
0 helpful votes
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Alex was very helpful
July 13, 2025

Resolved the problem with my washing machine. Very knowledgeable

Date of experience: July 3, 2025
Mexico
1 review
0 helpful votes
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Very detailed appraisal of my case, but I still need an opinion on the documents I have to finalize the assessment and actions to take

Date of experience: July 3, 2025
New York
1 review
0 helpful votes
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Dishwasher Repair
July 13, 2025

JustAnswer responded to questions and helped trouble shoot issues for me which enabled me to reset and start my dishwasher.

Date of experience: July 3, 2025
Tennessee
1 review
0 helpful votes
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Set my mind at ease.
July 13, 2025

Dr. DAGO was quick to respond and ultimately set my mind at ease. He was thorough, informative, and provided very clear instructions on self care. He even offered follow-up if needed

Date of experience: July 3, 2025
Maryland
1 review
0 helpful votes
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Landlord Tenant Question
July 13, 2025

Attorney Brandon was excellent at addressing my question regarding a landlord tenant situation. The information has allowed me to move forward confidently with the situation.

Date of experience: July 3, 2025
Illinois
1 review
0 helpful votes
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Convection Oven
July 13, 2025

Convention cutting off every 10 seconds during preheat and after reaching set temperature.

Date of experience: July 3, 2025
California
2 reviews
0 helpful votes
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I'm dealing with an involuntary eviction from a nursing care situation and was losing sleep worried they were going to put my dementia impaired, non ambulatory ex in-law out on the street somewhere. Attorney explained that they cannot do that. Huge relief.

Date of experience: July 3, 2025
Idaho
1 review
0 helpful votes
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Very helpful
July 13, 2025

Needed to know the law in I a specific issues and this was great answered my questions, very nice lawyer.

Date of experience: July 3, 2025
Virginia
1 review
0 helpful votes
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Help
July 13, 2025

Seth was very polite and concerned I believe he helps me by giving me who to contact to report my problem

Date of experience: July 3, 2025
Illinois
1 review
0 helpful votes
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It
July 13, 2025

I did not know what to expect, but it was a great experience. The mechanic explained everything perfectly. It was like talking to an old friend.

Date of experience: July 3, 2025
New York
1 review
0 helpful votes
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Hot tub heater
July 13, 2025

Prompt, useful, and, accurate. Very helpful & thank you. I will recommend your services to others.

Date of experience: July 3, 2025
Washington
1 review
0 helpful votes
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Tenant Issue
July 13, 2025

Received prompt attention to my issue. Submitted on line, then received a phone call shortly thereafter.

Date of experience: July 2, 2025