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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My answers had been answered. Couple of things I was not aware of, especially since myself and my spouse are now living in 2 different states. Thank you.
I was stuck solving a compression issue and Martin put me back on track. I haven't tried his suggestions but I know they will get me to a solution n
Appreciate the interpretation of the law as it's written. Prior attorney was unclear and blamed The State of Colorado as a "lax" contract state and it wouldn't be worth fighting.
It was good to speak with Chris rather than AI. I did get as far as MS will let me know if I have given them enough info to make a decision within 24 hours.
Nice person, bright. Solved my question. Thank you! 😊 😊😊😊😊😊
Had a great conversation with Stephen! Super nice, extremely knowledgeable. Insightful conversation!
Marco was very helpful, professional and kind and courteous as always. I hope I get him as the expert on any question I asked.
Emailed SS 2 months ago. No response. Took about 10 minutes here and got exactly what I needed. Wow. No more worries of the unknown
My issue was very specific, 35 year old washer quit. Charles helped me under what was wrong and recommended fixes. He stayed with the issue until I figured out what was possible and when to give up. I did open the door so I could remove the stuff in the machine. Now I'm considering whether to look for the spare parts. I am surprised that in the age of AI chatbots were of no help yet human connection worked well.
Heard me well, shared my concern, guided me to next help. Right on target. New how to engage issues, provide correct sequences and stayed with it till issue was settled.
Franklin was a very good assistance, all the time I was concerned about the fees schedule because it was not known. The only time I had a idea was the suggested tip o $9.00 was 50% so 100% will be $18.00
I hope it doesn't come much more than that, if so I will continue to access your services.
Thank you
Philip was able to immediately give me the information I needed with professionalism and certainty.
My experience was great my dog was suffering a I need one to tell me what to do and quickly I just wish the timing was different and they answered more quickly but I followed what they toled me and my dog is fine
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members