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JustAnswerReviews 21,261

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
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Texas
1 review
0 helpful votes
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Remote issues
August 20, 2025

Even though we did not solve the issue, I was guided to the next step.

Date of experience: August 10, 2025
Illinois
1 review
0 helpful votes
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Directerd me toward a fix
August 20, 2025

I was directed to a phone number where a new part might be available--in other words a new possible step

Date of experience: August 10, 2025
Florida
2 reviews
0 helpful votes
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Helpful
August 20, 2025

When connected and said my concern about my dogs behavior I was immediately connected to help. Very kind and helpful. I was advised to take my dog to emergency immediately and I did.

Date of experience: August 10, 2025
California
1 review
0 helpful votes
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Pecky, The 8 Month Old Silkie Hen
August 20, 2025

Dr Culpepper was kind and knowledgeable. Her advice was great and much appreciated.

Date of experience: August 10, 2025
Alaska
1 review
0 helpful votes
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Gains tax answers
August 20, 2025

Answered my question and provided an example to make sure I understood.

Date of experience: August 10, 2025
Hawaii
1 review
0 helpful votes
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Date of experience: August 10, 2025
Ohio
1 review
0 helpful votes
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Working for now
August 20, 2025

Very good; however, they said it would be $5 and my card was charged $60😳

Date of experience: August 10, 2025
Oregon
1 review
0 helpful votes
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How JustAnswer works
August 20, 2025

I don't understand how this web page works. Pay my $5 and then refund?

Date of experience: August 10, 2025
California
1 review
0 helpful votes
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Satisfied
August 20, 2025

They were very helpful and answered my questions and trying to be helpful solving.

Date of experience: August 10, 2025
Canada
1 review
0 helpful votes
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I made things very complicated for myself because I didn't know what I was doing. Josh clarified everything for me. It took a long time but it has all been cleared up and I'm very happy with his help. There sure aren't many people like him. Thank you all so much!

Date of experience: August 10, 2025
Minnesota
1 review
0 helpful votes
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Old cameras
August 20, 2025

A very comprehensive value and reason for value was given for all 4 cameras.

Date of experience: August 10, 2025
Pennsylvania
1 review
0 helpful votes
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Concerns were addressed
August 20, 2025

I was very nervous about my cat's problem and I felt much better after talking to your vet. Thanks!

Date of experience: August 7, 2025
Canada
1 review
0 helpful votes
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Good service
August 20, 2025

Très bon service et très rapide pour me rappeler. Excellent conseil pour résoudre mon problème.

Date of experience: August 9, 2025
Missouri
1 review
0 helpful votes
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Viet was very patient with me!
August 20, 2025

I'm computer illerate and Viet was precise in the instructions he gave me. I appreciate him. He's a keeper! I didn't know

Date of experience: August 10, 2025
Kentucky
1 review
0 helpful votes
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Appeal
August 20, 2025

I'm not done but I'm so much more Confident a lot which is real.

Date of experience: August 10, 2025
Arkansas
1 review
0 helpful votes
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My dog is doing great.
August 20, 2025

The vet so helpful in explaining what treatment was necessary and followed up on my dog's wellbeing

Date of experience: August 9, 2025
Michigan
1 review
0 helpful votes
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Life saver
August 20, 2025

All our local veterinarians don't work weekends. Closest is 1.5 hours away. Had an incident happen on the weekend and needed quick advise. Connected me quickly to a veterinarian over the phone for answers. Thank you for providing a much needed and great service!

Date of experience: August 9, 2025
Australia
1 review
0 helpful votes
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Knowledge is Power
August 20, 2025

Very impressed. Compassionate & yet efficient & professional approach. Easy to understand & addressed each issue in point form, simplified a complex situation for me & gave me the confidence I needed to move foward with my mission to retrieve my rightful belongings from someone who was trying to stand over me & has been deliberately antagonising me for over a year. My response outlining the legalities & my rights from the information given here to the other party appears to have knocked this problem on the head & I wish I had sought legal advice earlier. The ease of consultation online was so much better than the stress, inconvenience & cost associated with attending the office of a law firm. Knowledge is power. Thankyou Andrew for your valueble time & effort.

Date of experience: August 10, 2025
Virginia
1 review
0 helpful votes
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Pleasure to work with
August 20, 2025

Great customer service working with Terra. She was very informative and knowledgeable about the information I sent to her. I would have liked to have had more information on the other photos I send but since I'm selling in bulk, but that will have to do. Still a great resource.

Date of experience: August 9, 2025
Texas
1 review
0 helpful votes
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Seriously Worried
August 20, 2025

Because of the trouble I am having with a car dealership, I had no other place to turn. I just thought about the trouble I am having and not knowing what to do, I decided to call and ask for information on the car problems I am having and they are just the attorney/personnel that provided me with the help and answers that I needed to hopefully start working on getting the help that I need! I truly trust the help and advice given to me. I would recommend anyone with questions that need answers immediately to contact this company, again, thank you!

Date of experience: August 9, 2025