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JustAnswerReviews 21,259

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

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Tennessee
1 review
0 helpful votes
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FSA Inquiry
August 19, 2025

Ryan listened to all of my thoughts, questions and concerns very intently. He explained how FSA's work and gave me great feedback and de

Date of experience: August 9, 2025
Oklahoma
1 review
0 helpful votes
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My wife and I were in a bind. We were changing our impeller on a Mercury 150 Optimax Pro XS. We got the lower unit off and changed impeller no problem but couldn't get the lower unit back on.
After watching every youtube video and calling every friend for advice I got lucky and found this website.
It took about 10 minutes to get a call back from a mechanic but in about 7 minutes on the phone I knew exactly what to do. I am really surprised a resource like this exists. Definitely worth it.
Be sure to have your Boat motor serial number handy though.

Date of experience: August 9, 2025
Illinois
1 review
0 helpful votes
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Today, Lev was super helpful and fast in answering my tax question. When I wasn't quite sure I understood, he explained it even better so that I understand completely. I really love using Just Answer!

Date of experience: August 9, 2025
Texas
1 review
0 helpful votes
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When in doubt, call Vishnu
August 19, 2025

The only one who was able to correct my problem. I had two other individuals try to fix my problem, but they could not help me. Vishnu was the only one that recognized the problem and was able to correct the problem

Date of experience: August 9, 2025
Arizona
1 review
0 helpful votes
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Good, competent advice
August 19, 2025

It was as good as could be expected considering my situation

Date of experience: August 9, 2025
Louisiana
1 review
0 helpful votes
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Fantastic
August 19, 2025

The gentleman I spoke with was very helpful and thorough with questions and answers.

Date of experience: August 9, 2025
Ohio
1 review
0 helpful votes
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Clear instructions
August 19, 2025

Walked through locked login to regaining new password. Start up recovered.

Date of experience: August 9, 2025
California
1 review
0 helpful votes
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The experience was very positive and non-threatening. I was comfortable speaking with the doctor.

Date of experience: August 8, 2025
Kansas
1 review
0 helpful votes
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Great help
August 19, 2025

Had a question regarding my clock and got excellent results.

Date of experience: August 9, 2025
Texas
1 review
0 helpful votes
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Fuel filter choice
August 19, 2025

Trying to determine which fuel filter to use. Mytie options on the website left me confused.

Date of experience: August 9, 2025
Colorado
1 review
0 helpful votes
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Finding a part for very old engine
August 19, 2025

Donald was able to find the right part number so I can order it

Date of experience: August 9, 2025
Washington
1 review
0 helpful votes
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Easy to Use
August 19, 2025

Straight forward, speedy and no issues. The 50 character requirement is totally unnecessary.

Date of experience: August 9, 2025
California
1 review
0 helpful votes
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My legal concern
August 19, 2025

The attorney was knowledgeable and helpful with my legal concerns and questions

Date of experience: August 9, 2025
Georgia
1 review
0 helpful votes
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Signed up, got the info, got out. Can't get better than that!

Date of experience: August 9, 2025
Canada
1 review
0 helpful votes
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Everything about JustAnswer was excellent and seamless. Highly recommend this service. I am an experienced Electrician and Electrical Designer and without JustAnswer supplying exact specifications for the electrical components in question troubleshoot would have taken hours with some guessing. Using JustAnswer I was given a way forward in minutes.

Date of experience: August 9, 2025
California
1 review
0 helpful votes
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Quick answer received!
August 19, 2025

I was interested in identifying and valuing some vintage crystal and Marco was fantastic. And I got good news.

Date of experience: August 9, 2025
Slovenia
1 review
0 helpful votes
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Recommend
August 19, 2025

Quick respond, very professional. I recommend when you need quickly solution or help if don't know what to do. Thank you for your help

Date of experience: August 9, 2025
Texas
1 review
0 helpful votes
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Susan
August 19, 2025

Great understanding, extreme kind, extremely courteous, very knowledgeable

Date of experience: August 9, 2025
Montana
1 review
0 helpful votes
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Great experience with Charles
August 19, 2025

Charles helped me work out a problem with my electronic toothbrush. While it's unknown if we will get it resolved, we are one step closer as to what to do, thanks to Charles.

Date of experience: August 9, 2025
North Carolina
1 review
0 helpful votes
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Real Estate Question
August 19, 2025

The lawyer that advised me was knowledgeable and answered all of my questions

Date of experience: August 9, 2025