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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Ryan listened to all of my thoughts, questions and concerns very intently. He explained how FSA's work and gave me great feedback and de
My wife and I were in a bind. We were changing our impeller on a Mercury 150 Optimax Pro XS. We got the lower unit off and changed impeller no problem but couldn't get the lower unit back on.
After watching every youtube video and calling every friend for advice I got lucky and found this website.
It took about 10 minutes to get a call back from a mechanic but in about 7 minutes on the phone I knew exactly what to do. I am really surprised a resource like this exists. Definitely worth it.
Be sure to have your Boat motor serial number handy though.
Today, Lev was super helpful and fast in answering my tax question. When I wasn't quite sure I understood, he explained it even better so that I understand completely. I really love using Just Answer!
The only one who was able to correct my problem. I had two other individuals try to fix my problem, but they could not help me. Vishnu was the only one that recognized the problem and was able to correct the problem
It was as good as could be expected considering my situation
Walked through locked login to regaining new password. Start up recovered.
The experience was very positive and non-threatening. I was comfortable speaking with the doctor.
Had a question regarding my clock and got excellent results.
Trying to determine which fuel filter to use. Mytie options on the website left me confused.
Donald was able to find the right part number so I can order it
Straight forward, speedy and no issues. The 50 character requirement is totally unnecessary.
The attorney was knowledgeable and helpful with my legal concerns and questions
Signed up, got the info, got out. Can't get better than that!
Everything about JustAnswer was excellent and seamless. Highly recommend this service. I am an experienced Electrician and Electrical Designer and without JustAnswer supplying exact specifications for the electrical components in question troubleshoot would have taken hours with some guessing. Using JustAnswer I was given a way forward in minutes.
I was interested in identifying and valuing some vintage crystal and Marco was fantastic. And I got good news.
Charles helped me work out a problem with my electronic toothbrush. While it's unknown if we will get it resolved, we are one step closer as to what to do, thanks to Charles.
The lawyer that advised me was knowledgeable and answered all of my questions
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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