Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Helped me get it set up! Was very polite and helped me get my Malwarebytes installed in no time!
Helpful rep. Gave me solutions to solve my problem! In a way that I cld understand.
My question was answered promptly And Donald was very nice and concerned
Quinn was easy to talk with and quickly talked through the issue with me and I was able to fix this problem with his help and insight. Many thanks!
Turns out the circuit board is the issue, its sad that brand new out of the box, did not work, because if cheaply made materials... tech support was great help for me to determine the issue... all my rentals will never have a hotpoint product ever again.they need to work on warranty support, they canceled 3 times... I simply gave up that expierience
Quick to be send to a person from an AI screener, prompt and efficient troubleshooting and verification and recommended action. My tech definitely knew his stuff!
Great service experienced tech know their stuff makes it easy to fix the problem.
They were able to direct me to how to delete one credit card and enter another credit card so that I could continue with my purchase
He's a celebrity. He was on Facebook going thru a bad divorce I left comments then he wanted to go private. He litterly has all my money and I took out a loan$50k. In the end which is today just answer gave me the honest truth. He's a frauf
I've had lots of suggestions how to go about with my problem. Shame it happened so late Friday. I'll take suggestions on board from Monday.
Very grateful for such suggestions.
It has been quite stressful since I cannot believe the things people say and do. This goes way back and nothing to do with me at all. Thank you for your input
Good service. I am very happy with the service provided. Thanks.
Helpful put me in right direction, no what steps to take to get my problem hopefully solved
I recived an approach to my problem that i hadn't considered or been told about by the health system. Its hard to know where to seek help when its someone elses health involved.
Pleasant, answered all questions, and provided good advice.
Thought my dog had eaten choc. Vomiting and lethargic. Dr B answered all my concerns fast
All of my inquiries were responding to with useful information so that I can be confident moving forward with my decisions.
He has given me Hope. It's great to know that I have a recourse.
We recently bought a home that came with a hot tub. However, when we went to use it the jets weren't working. We were connected with a pool and spa specialist that was about to get to the source of the issue. Randy was patient, knowledgeable, and extremely helpful. He chatted with us for hours until we figured out what was going on. Now that our problem is diagnosed, we are able to move forward and get it fixed.
DR NIKKO was great, took time to ask questions so he got a good picture of my kitty's issue,
Was very helpful, offered several options/ suggestions.
I was honestly surprised at his informative this site was, and very pleased, thank you Dr NIKKO
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account