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JustAnswerReviews 21,258

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
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New York
1 review
0 helpful votes
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Malwarbytes Install
August 19, 2025

Helped me get it set up! Was very polite and helped me get my Malwarebytes installed in no time!

Date of experience: August 9, 2025
Connecticut
1 review
0 helpful votes
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Passcode issu
August 19, 2025

Helpful rep. Gave me solutions to solve my problem! In a way that I cld understand.

Date of experience: August 9, 2025
Iowa
1 review
0 helpful votes
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Great information
August 19, 2025

My question was answered promptly And Donald was very nice and concerned

Date of experience: August 9, 2025
Maine
1 review
0 helpful votes
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Thank you for the help!
August 19, 2025

Quinn was easy to talk with and quickly talked through the issue with me and I was able to fix this problem with his help and insight. Many thanks!

Date of experience: August 9, 2025
Florida
1 review
0 helpful votes
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Turns out the circuit board is the issue, its sad that brand new out of the box, did not work, because if cheaply made materials... tech support was great help for me to determine the issue... all my rentals will never have a hotpoint product ever again.they need to work on warranty support, they canceled 3 times... I simply gave up that expierience

Date of experience: August 9, 2025
Georgia
1 review
0 helpful votes
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Appliance troubleshooting/help
August 19, 2025

Quick to be send to a person from an AI screener, prompt and efficient troubleshooting and verification and recommended action. My tech definitely knew his stuff!

Date of experience: August 9, 2025
Oklahoma
1 review
0 helpful votes
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Excellent service
August 19, 2025

Great service experienced tech know their stuff makes it easy to fix the problem.

Date of experience: August 9, 2025
Florida
1 review
0 helpful votes
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Awesome Service
August 19, 2025

They were able to direct me to how to delete one credit card and enter another credit card so that I could continue with my purchase

Date of experience: August 9, 2025
Alabama
1 review
0 helpful votes
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Fell in love with a fraud
August 19, 2025

He's a celebrity. He was on Facebook going thru a bad divorce I left comments then he wanted to go private. He litterly has all my money and I took out a loan$50k. In the end which is today just answer gave me the honest truth. He's a frauf

Date of experience: December 9, 2024
Australia
1 review
0 helpful votes
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Excellent help with communication
August 19, 2025

I've had lots of suggestions how to go about with my problem. Shame it happened so late Friday. I'll take suggestions on board from Monday.
Very grateful for such suggestions.

Date of experience: August 9, 2025
South Africa
1 review
0 helpful votes
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It has been quite stressful since I cannot believe the things people say and do. This goes way back and nothing to do with me at all. Thank you for your input

Date of experience: August 9, 2025
Georgia
1 review
0 helpful votes
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Happy
August 19, 2025

Good service. I am very happy with the service provided. Thanks.

Date of experience: August 9, 2025
Wisconsin
1 review
0 helpful votes
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Helpful put me in right direction, no what steps to take to get my problem hopefully solved

Date of experience: August 8, 2025
New Zealand
1 review
0 helpful votes
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Great suggestions
August 19, 2025

I recived an approach to my problem that i hadn't considered or been told about by the health system. Its hard to know where to seek help when its someone elses health involved.

Date of experience: August 9, 2025
California
1 review
0 helpful votes
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Knowledgeable and thorough
August 19, 2025

Pleasant, answered all questions, and provided good advice.

Date of experience: August 8, 2025
New Jersey
5 reviews
4 helpful votes
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Possible toxicity
August 18, 2025

Thought my dog had eaten choc. Vomiting and lethargic. Dr B answered all my concerns fast

Date of experience: August 8, 2025
California
1 review
0 helpful votes
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Renters Rent ghys
August 18, 2025

All of my inquiries were responding to with useful information so that I can be confident moving forward with my decisions.

Date of experience: August 8, 2025
California
1 review
0 helpful votes
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Good information
August 18, 2025

He has given me Hope. It's great to know that I have a recourse.

Date of experience: August 8, 2025
Georgia
1 review
0 helpful votes
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New Hot Tub Owners
August 18, 2025

We recently bought a home that came with a hot tub. However, when we went to use it the jets weren't working. We were connected with a pool and spa specialist that was about to get to the source of the issue. Randy was patient, knowledgeable, and extremely helpful. He chatted with us for hours until we figured out what was going on. Now that our problem is diagnosed, we are able to move forward and get it fixed.

Date of experience: August 8, 2025
Massachusetts
1 review
0 helpful votes
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Very thorough/helpful
August 18, 2025

DR NIKKO was great, took time to ask questions so he got a good picture of my kitty's issue,
Was very helpful, offered several options/ suggestions.
I was honestly surprised at his informative this site was, and very pleased, thank you Dr NIKKO

Date of experience: August 8, 2025