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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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He walked me thru the setup I'm 79 years old and not going at electronics
Knew just how to help. Quick fix Pleasant knowledgeable and he gave me tips to keep my HVAC working correctly in the future.
His step by step procedure was the factor for me to resolve my issue/no jumping around to find the problem again thanks
We called and the issue was resolved by the time we got off the call.
It was good and very insightful and I was just really worried about my baby girl and you were a great help to me and for me.and. My babygirl patience is feeling better now and I will be careful with everything she eats and drinks
I needed help with giving Koodo my new credit card information. I was so pleased with the help I got from JustAnswer.
If you're anything like me a quick response from a doctor goes a long way. I rarely visit my PCP and JustAnswer helps fill the gaps and let me know when it's time to go or what I can do at home.
I really appreciate the courteous professional manner that characterized all of Seth's communication. My issue had to do with consumer protection and he knew exactly what I needed and helped me to resolve my issue quickly. Thanks SO MUCH, Just Answer!
Helpful experience, but was hoping to get a referral for someone in Washington state. I guess I will have to keep struggling along by myself.
He lied… he isn't calling and you people are a scam! I want to report your company to the Brtter Buisiness!
From initial contact with assistant, to Harold, mechanic, despite my lack of knowledge in describing problem, it was determined with possible solutions so I could call and make an appointment to have it checked out by certified Honda experts.
I received a honest and accurate response. Even though it wasn't the answer that I really wanted to hear, it gave me guidance on how to proceed with my situation.
Was advised how to proceed with my wife's issues and am happy.
It was great. Didn't have to wait a long time for a live response. And franklin, electrician, was a extremely helpful and very patient, as I was having difficulty getting pics downloaded. I finally was able to get pics downloaded and Franklin knew exactly what it was and gave me different CLEAR options to correct it. Extremely satisfied.
The experience was short and painless. Each person I dealt with was very nice and understanding. Thanks Temu
The experience I just had was one of the best online experiences I have ever had. He was patience with us and gave us the time to get information and took us quickly to solutions we needed to fix our issue. Being the head of a company, this is the type of person I would love working with and having as an employee. Today you just do not find individuals that stay on task and resolve issues. Great Experience. Any way if I need help again I can request Mr. Jones? Thanks,
Very informative and helpful Very informative and helpful
I accessed a websites to support fitness and weight management. I sent an order to Aqua Sculp and Chair Yoga and was very pleased with their product and support. Then the stampede began with Carpanda and multiple other sites hoping to get my business. Soon after, I realized sites began billing without an order from me. These sites sent billing to my Pay Pal account. It has taken me a great amount of effort and energy to stop subscriptions and reset my Pay Pal account. So happy to have Just Answer available and supportive of my need to cancel sites I do not want to use. Thank you for your time and attention,
I asked for help with a question about the effects of relying on Medicaid to get medical care
Without a Medicare Advantage plan. The answer raised good questions and was helpful,
Which properly leads to more questions. It was very good.
It was a new experience for me. Robin steered me well and with a good outcome. Thanks John.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Karen,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645