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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Matt helped me understand my appliance problem. When your baffled by appliance issues it's great to talk with someone who knows how to explain things to someone who doesn't understand mechanics.
Elizabeth was able to answer all my questions and provide advice within the limitations relating to the situation. I am very pleased with the outcome.
Great experience, Tim was very helpful and full of knowledge. I was really impressed with him right from the start. I have never chatted like this before so it was all new to me. I'm hoping that we have it repaired when I try his suggestions.
The gentleman was very polite and knowledgeable and answered all my questions very satisfied
I was able to connect to HP web page after years of not using it
The attorney gave me a recommendation that I agree with. I just need to go back and read my final decree one more time..
Very professional and knowledgeable. Please with the overall experience. Just wish he could e help with everything
The persons I spoke with were very helpful. They answered all my questions and will use the information and see what happens.
So far I have received good help with someone using my brand new credit card to buy a cell phone.
Charles was awesome, a video or pic would have been super helpful but he did explain his best without this feature. Great service and experience.
I requested instructions on how to dismantle the center console by the tech said the problem would most likely be under the hood, he was right! Sometimes JustAnswer gives very general help bu this time it was spot on! Thanks!
Forrest was very quick to answer. I understand that check will arrive next week. I am still wondering if I qualify for the $1600 check from President Trump.
Josh was helpful, polite, patient and gave me good, honest advice. Although he could not solve what turned out to be a hardware problem, he gave me a link to a source for new, inexpensive printers. I'm glad Josh was the tech who took my call for help.
Great. I was so grateful for the assistance because online posts on the topic were confusing.
Everything was quick and easy till I was connected to an expert but he did not respond so they connected me to another who answered immediately.
In this day of AI, I don't know if I was actually talking to a lawyer or AI, but the answers were received in a timely manner and professional
It was great. Learned a lot about legal matters and time frame for submitting cases.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members