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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,365
This company responds to reviews on average within 4 days

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Tennessee
1 review
0 helpful votes
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Quick with the answers
September 1, 2025

Tony was very quick answering the questions I had. He gave me all the details that I wanted to know.

Date of experience: August 22, 2025
Rhode Island
1 review
0 helpful votes
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Good experience. Tech helped to resolve the issue for me. May use this service again.

Date of experience: August 22, 2025
Colorado
1 review
0 helpful votes
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Excellent
September 1, 2025

Dr answered all my questions very well and I would visit again,

Date of experience: August 22, 2025
Wisconsin
1 review
0 helpful votes
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Thanks for your support!
September 1, 2025

The experience was fine with their help, just wished we could have gone back to our old format!

Date of experience: August 22, 2025
New Mexico
1 review
0 helpful votes
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Quitclaim Deed procedures
September 1, 2025

I tryed set up my quit claim deed by myself. I was unable to identify the correct paperwork needed for the transaction. I called just answer to help me through this as Iset up my quit claim deed by myself. I was unable to identify the correct paperwork needed for the transaction. I called just answer to help me through this as I have used them before. Within minutes, they had a lawyer call me identifying that I didn't need a lawyer and emailed me the correct forms for the procedure. I thought this was gonna be long and drawn out, but they made it short and sweet.

Date of experience: August 22, 2025
Washington
1 review
0 helpful votes
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Helped me sleep
September 1, 2025

It was late evening and I just came home after a week long vacation- cat sitter didn't notice growth on cats neck, I couldn't tell if it was a fatty tumor or abscess. Vet gave good advice and it ended up an absces, after it opened Vet answered more questions. Thank you for this service it put my mind at ease, and saved a trip to animal ER😻

Date of experience: August 22, 2025
Georgia
1 review
0 helpful votes
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Salary dispute
September 1, 2025

Enjoyed the professional way the legal eagle lawyer helped me to answer some of my questions. I recommend this site to someone who have a legal question.

Date of experience: August 22, 2025
Texas
1 review
0 helpful votes
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Helpful
September 1, 2025

Jennifer worked with me until the problem was solved! I enjoyed conversing with her

Date of experience: August 22, 2025
California
1 review
0 helpful votes
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It was a great piece of advice by Phil. He is really amazing to provide such appropriate advice without seeing the device.

Date of experience: August 22, 2025
Tennessee
1 review
0 helpful votes
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Knowledgeable, didn't give up on me.
September 1, 2025

Made me keep up chasing electrical problems. Glad the technician was knowledgeable.

Date of experience: August 22, 2025
GB
1 review
0 helpful votes
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Very helpful and straightforward
September 1, 2025

Described symptoms and the answer was different options to consider and very helpful. Happy to recommend.

Date of experience: August 22, 2025
Brazil
1 review
0 helpful votes
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Super gut
September 1, 2025

Hat mich geholfen di seite zum finden.
Was noch musih schreiben ich svschte nicht

Date of experience: August 22, 2025
Florida
1 review
0 helpful votes
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Old modem was fried by thunder storms and was relaced. I've been spending way too much time reconnecting all the devices in my house that are internet dependant. And the network TV setbox just didn't repond - I needed help.

Date of experience: August 22, 2025
Oklahoma
1 review
0 helpful votes
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Arinba, my technician was well informed and knowledgeable. He patiently worked with me (he did all the work and I only did what he told me). I allowed him to remotely access my computer and he identified the reason my desktop computer was not communicating with my printer. I am so pleased to go wireless and get rid of the cable. I highly recommend JustAnswer. I don't know if the other technicians are as competent as Arinbar, but I was totally happy with the results.

Date of experience: August 22, 2025
Minnesota
1 review
0 helpful votes
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Great service
September 1, 2025

Jeremy was pleasant knowledgeable, and very supportive of what corrective measures begin the process of resolving the current legal issue

Date of experience: August 22, 2025
Canada
1 review
0 helpful votes
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Good
September 1, 2025

Good questions from the "expert ". Able to follow requests. Problem solved.

Date of experience: August 22, 2025
Canada
1 review
0 helpful votes
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Set my tv up in minutes
September 1, 2025

Painless considering i am not technically inclined and the issue had been there for a year!

Date of experience: August 22, 2025
Colorado
1 review
0 helpful votes
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Good
September 1, 2025

Quick and easy, no problem, and I don't like this forced review

Date of experience: August 22, 2025
West Virginia
1 review
0 helpful votes
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Great experience
September 1, 2025

Very friendly and patient and i can understand everything. He is very knowledgeable in his job. It was interesting to read everything he posted. Thank you Nick

Date of experience: August 22, 2025
Connecticut
1 review
0 helpful votes
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I used the "chatbot" to explain what my problem was, which was followed up by a call from a live technician. I had just overlooked something very simple (a button on the remote control labeled "mode"- I tried just about everything else the remote lets you do). He patiently explained that, and wasn't at all condescending about it.

Date of experience: August 22, 2025