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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,487
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Technician Alex was great. Your auto membership and first $65 charge is fraudulent!

Date of experience: August 27, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Sandy,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

California
1 review
0 helpful votes
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Washing machine emergency
September 6, 2025

My washing machine would only cycle on cool or cold water. A service call from a repairman would have cost at least $75. It turned out that all I needed to do was clean out the line filters in the hot water hose. If that hadn't fixed it I would have needed to replace the water valve. Your expert told me where to order the valve for $89 and that a YouTube video would show me how to complete the switch. So I saved myself at least a couple of hundred dollars. I couldn't be happier with your service.

Date of experience: August 27, 2025
California
1 review
0 helpful votes
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SuperRepairer23 Supported Me on PS5
September 6, 2025

Thank you for your help. Awesome support. We made huge progress. It's now on me to finalize as I need a USB drive to do a factory reset. He will be available for me if I need further assistance. For PS5 users, make sure to keep your system software up to date. I probably wouldn't be writing this and spending time if I had. Thx

Date of experience: August 27, 2025
Georgia
1 review
0 helpful votes
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Dog won't eat
September 6, 2025

Daughter went out of town and left her $#*!su with me. Dog refuse to eat or drink anything but only wants to play.

Date of experience: August 27, 2025
Arizona
1 review
0 helpful votes
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Although I asked to be transferred to another Technician, I probably was too impatient with the first. However, the next Technician helped me efficiently and courteously. My problem was solved, and I am a happy customer. If I can, I will ask for Darwish again.

Date of experience: August 27, 2025
Arizona
1 review
0 helpful votes
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Watch out for $50 charge the same day
September 6, 2025

The paralegal was great, but I didn't know I was going to have to pay over $50 after I received my answer. Not cool to charge more than the $5 to ask the question!

Date of experience: August 25, 2025
Texas
1 review
0 helpful votes
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I got all the information I needed and more! I need a quick answer to verify the legality of providing services to the public in Texas without being certified.

Date of experience: August 27, 2025
Georgia
1 review
0 helpful votes
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So easy, it's almost ridiculous.
September 6, 2025

It took me less than five minutes to be speaking one-on-one with a board-certified hand specialist. Easy, convenient, and Dr. Dago was phenomenal. Highly recommend!

Date of experience: August 27, 2025
Florida
1 review
0 helpful votes
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Very useful advice
September 6, 2025

Thank Mrs. Salas for his quick replay and very clear suggestion of different ways of solving my issue.

Date of experience: August 27, 2025
Virginia
1 review
0 helpful votes
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Positive review
September 6, 2025

Very positive experience. Would use it again. Very knowledgeable person that I dealt with.

Date of experience: August 27, 2025
Texas
1 review
0 helpful votes
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Wonderful
September 6, 2025

Helped me validate a family heirloom that had been discarded as junk.

Date of experience: August 26, 2025
Texas
2 reviews
0 helpful votes
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Good very good, better than the local shops by far, Amir knows his stuff and was thorough and smart about a complex problem. A very logical troubleshooter

Date of experience: August 27, 2025
Connecticut
1 review
0 helpful votes
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Quick and simple
September 6, 2025

Brian gave a great insight of my issue and gave a solution. Just what I needed.

Date of experience: August 27, 2025
California
1 review
0 helpful votes
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It was OK
September 6, 2025

She was very willing and patient. His accent made it very difficult to understand him at times. That is not his fault, but he needs to work on his English.

Date of experience: August 27, 2025
New York
1 review
0 helpful votes
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Charles was very helpful
September 6, 2025

He explained it all to me sadly I will need a new fridge but feel better about it now

Date of experience: August 27, 2025
Kentucky
1 review
0 helpful votes
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Fl paper title
September 6, 2025

I think he did the best he could do, tossed the ball back to me, no resolution

Date of experience: August 27, 2025
Florida
1 review
0 helpful votes
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Got My Answer
September 6, 2025

Had a good experience and feel better about my repair. Very nice and very helpful. Quickly assessed my problem and provided the solution.

Date of experience: August 26, 2025
New York
1 review
0 helpful votes
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Emergency Animal Care Service
September 6, 2025

I have a pet who appeared to have taken a fall, having difficulty walking now. Asking what I should do for pet now.

Date of experience: August 27, 2025
New York
1 review
0 helpful votes
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Great
September 6, 2025

My experience was very knowledgeable and professional I am

Date of experience: August 27, 2025
South Africa
1 review
0 helpful votes
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Chester is an excellent listener.
September 6, 2025

Chester provided enough explanation, he had better understanding and knowledge of the issue i brought forth. And went the extra mile to write me a letter explaining exactly what to look out for to take to the technician in my country.

Date of experience: August 27, 2025