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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy to use service; great advice given. Overall I'm happy with the service that I've received
Awesome service. The representative was exceptional and brought peace of mind to my situation.
Spoke *******@chester298. He was very helpful, with pointing me in the right direction for diagnostics.
My overall experience was very good. The advice given reinforced the direction I was considering to take. As is normal, it is difficult to establish confidence in a person you do not know.
Very professional.
Asked all the right questions and gave us an answer that made complete sense
Thank you so much TJ. Your answer is most clear and I love working with you! I would almost weekly IF I could more easily connect with Just answer website and YOU.! I shall ask Marlene to give you five stars on this and then read your next answer and will star that as well and then the next one also. Thank you so very much! 5 star ratings on all three questions posed today, 8-22-25
The lawyer was prompt, exhaustively handled my concerns, stayed on afterhours to help me resolve a very complex situation. So grateful to Debra, she was very knowledgeable.
I subscribed in error and must say that JA was extremely responsive in addressing my error. They have restored my confidence in online life. Thank you and I certainly will consider your services when I find a need.
Very easy and very informative. Thank you for the info and suggestions.
Mr. Clark did an excellent job and provided me with the exact information that I needed.
I am not very computer literate, especially with accessories, and I had never used wi-fi for a printer. This solved so many challenges which I can apply to my other printers and scanners. The technician fully resolved my printer issues by walking me through the process step-by-step to successful completion.
I was able to explane my problem and the nature of my problem. Tech support sorted my desriptions and advised me on a solution. Following the steps I was able to solve my timer problems promptly
The agent was very helpful, and I would recommend him to anyone, he was very knowledgeable and through with the in
Had tech issues with replacement ice maker. Went through two experts with varying success but Dakota Johnson knew exactly what the problem was. Wrong version of maker/wrong part number. I'll be more careful ordering next time.
Richard provided helpful information regarding my unemployment insurance issue.
I had recently added a password to my computer and completely forgot what it was. This gentleman was very patient and kind and in helping me, I would give him an A+ and a raise in salary!
You need this if you're in a place where you don't know what to do
It was a good experience, Josh was very knowledgeable, he was a big help diagnosing the problem.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members