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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Excellent. Worth every dollar($5)all questions answered and now ready to proceed.
. I was frustrated, because I just wanted the manual and had to stay on the call to get the PDF for almost an hour.
Kirsten read and modified my letter in a better way, and I will give this letter to my boss.
Polite questioning to get to the problem, positive feedback from Charles without resolution of my problem.
Talked with technician about Oliso iron not heating. Did all the required external testing he suggested. He thinks it is an internal issue. He gave us details to follow up on that. Still is not heating up correctly.
James was knowledgeable and thorough. He gave me options to sell my art.
Thank you!
James Daloisio was very quick to respond to my questions and answered any questions in regard to subject matter I was inquiring about.
Very convenient getting a doctor's opinion without having to leave the house and fighting traffic or waiting for an opening to see a doctor who probably wouldn't give me any different advise.
I had to know why my car Hyundai Ioniq Hibrid 2017, didn't start and Casey told me how i can find the problem. His advice were very useful.
When I turned on my computer this morning there was an update. Loaded the update and OutLook is working.
I'd never used Just Answer before but was so glad I did. It was an urgent question and I got an almost immediate answer
I had a lot of questions about where and how to get my coins appraised and Sheri was very helpful!
Jeff listened to the information I gave him. Deduced the likely problem with Frontier. Gave me ph # to call & what to say. Extremely helpful.
Asked a assistant about my kitten licking a decon pellet to later be leader to a card payment thing that said only 5 dollars then I got charged 38 dollar and 5 bucks to get a vet to talk to. I did find out that my kitty will be okay, just though that the payment thing was alittle too high, for a short answer
Hello Kathryn,
We understand how important the fund is for you, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645
The payment process says a refundable $5 fee but it's not clear that a $45 non refundable fee is charged. But the legal advice was Excellent!
Ronald I walked through every thing and found out I needed a new router. Called for help to get a new one but I couldn't get a live person. Just your dam computer voice.
I needed to know if a generic ruler foot would work on a 790 Crystal sewing machine. I discovered I needed a Bernina #72 or #72S foot.
Tech called, we discussed the issue, and then performed several possible solutions. They worked
Tony gave me great information that I can take to my mechanic.He was very detailed with his answers which will be great to share.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Don,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645