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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Was very nervous looking for a part i URGENTLY needed for my car- and praying that this site would fit my cause - Just Answer was right on time - The Mechanic that I spoke with was very understanding in creating a miracle for me - can't believe he had wonderful patience - THANK YOU Allen Tad$#*!en
Brian fixed my problem and I am so pleased! I am pleased with the service and highly recommend!
The expert was very patient with my many questions and gave me a good plan for next steps.
However, I am concerned with having had to give my credit card information and being told that I would be charged every month. I think it was $75. I have no desire to continue beyond this one incident. How can I be assured that I can cancel and not be charged as a statement read that I had to agree to before I could move ahead
Trying to replace an enclosed toilet with a new toilet seat already purchased. Required some adjusting with which the plumber was very helpful and patient.
Charles was very helpful within a short amount of time he gave me a detailed answer
Very good and quick. He knew what I was asking about and answered like a pro.
I was well received by Candice. She gave me answers that I needed. She followed up also and that is very important. I have felt like I have begging people and I shouldn't be in this position. No one is getting back to me. I know I have a leg to stand on and this has helped lead me on a path to a resolution.
This experience was thorough but I'm unsure why I needed to supply all of my personal information just to ask some general questions.
Legal Eagle #1 was very helpful.
The agent was very thorough and professional. Answered all my questions and concerns. Allowed me to move forward with my process.
Very helpful experience with the representative who handled my questions.
Technology is not my strong suit, lol. Contacting Just answer was extremely helpful and worth it. Matt was wonderful and very helpful in solving my issue.
Iiiiii have been doing research on my computer and the answer was close to what I have been reading, again thank you for input,, back to bed i
So far so good, that a easy part. Concerned what happen when it get into specific area.
Fast detailed responce with price of each request. Gave good amount of information So I could make informed decision
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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