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JustAnswerReviews 21,240

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,039
This company responds to reviews on average within 4 days

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Arizona
1 review
0 helpful votes
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Was very nervous looking for a part i URGENTLY needed for my car- and praying that this site would fit my cause - Just Answer was right on time - The Mechanic that I spoke with was very understanding in creating a miracle for me - can't believe he had wonderful patience - THANK YOU Allen Tad$#*!en

Date of experience: August 13, 2025
Texas
1 review
0 helpful votes
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Brian Rocks!
August 23, 2025

Brian fixed my problem and I am so pleased! I am pleased with the service and highly recommend!

Date of experience: August 13, 2025
Delaware
1 review
0 helpful votes
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Great game plan for next steps!
August 23, 2025

The expert was very patient with my many questions and gave me a good plan for next steps.
However, I am concerned with having had to give my credit card information and being told that I would be charged every month. I think it was $75. I have no desire to continue beyond this one incident. How can I be assured that I can cancel and not be charged as a statement read that I had to agree to before I could move ahead

Date of experience: August 13, 2025
Massachusetts
1 review
0 helpful votes
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Toilet seat fix
August 23, 2025

Trying to replace an enclosed toilet with a new toilet seat already purchased. Required some adjusting with which the plumber was very helpful and patient.

Date of experience: August 13, 2025
Ohio
1 review
0 helpful votes
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Wrong filter
August 23, 2025

Charles was very helpful within a short amount of time he gave me a detailed answer

Date of experience: August 13, 2025
Washington
1 review
0 helpful votes
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Perfect
August 23, 2025

Ben was very helpful and the advice was easy to understand. Thank you

Date of experience: August 13, 2025
Tennessee
2 reviews
0 helpful votes
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Quick and professional
August 23, 2025

Very good and quick. He knew what I was asking about and answered like a pro.

Date of experience: August 13, 2025
Canada
1 review
0 helpful votes
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I was well received by Candice. She gave me answers that I needed. She followed up also and that is very important. I have felt like I have begging people and I shouldn't be in this position. No one is getting back to me. I know I have a leg to stand on and this has helped lead me on a path to a resolution.

Date of experience: August 13, 2025
Texas
1 review
0 helpful votes
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Good information
August 23, 2025

This experience was thorough but I'm unsure why I needed to supply all of my personal information just to ask some general questions.
Legal Eagle #1 was very helpful.

Date of experience: August 13, 2025
Israel
1 review
0 helpful votes
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Tax and pension question.
August 23, 2025

The agent was very thorough and professional. Answered all my questions and concerns. Allowed me to move forward with my process.

Date of experience: August 8, 2025
Virginia
1 review
0 helpful votes
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Customer Service
August 23, 2025

Very helpful experience with the representative who handled my questions.

Date of experience: August 13, 2025
Tennessee
1 review
0 helpful votes
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Excellent
August 23, 2025

Excellent as always. Fast response. Great tech service. Thanks so much!

Date of experience: August 13, 2025
New Jersey
1 review
0 helpful votes
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I would highly recommend this service to everyone. Thank you

Date of experience: August 13, 2025
Canada
1 review
0 helpful votes
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Fantastic help.
August 23, 2025

Technology is not my strong suit, lol. Contacting Just answer was extremely helpful and worth it. Matt was wonderful and very helpful in solving my issue.

Date of experience: August 13, 2025
California
1 review
0 helpful votes
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Great!
August 23, 2025

Iiiiii have been doing research on my computer and the answer was close to what I have been reading, again thank you for input,, back to bed i

Date of experience: August 13, 2025
GB
1 review
0 helpful votes
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Lost Ipad
August 23, 2025

Rich was very helpful in providing the information I required.

Date of experience: August 13, 2025
Maryland
1 review
0 helpful votes
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Medical inquiry
August 23, 2025

Very detailed and thorough analysis and review of my situation.

Date of experience: August 13, 2025
Texas
1 review
0 helpful votes
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TN1 and LLC
August 23, 2025

So far so good, that a easy part. Concerned what happen when it get into specific area.

Date of experience: August 13, 2025
New Zealand
1 review
0 helpful votes
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Very happy with advice
August 23, 2025

Fast detailed responce with price of each request. Gave good amount of information So I could make informed decision

Date of experience: August 13, 2025
Israel
1 review
0 helpful votes
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August 23, 2025

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Date of experience: August 13, 2025