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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The $5 fee is misleading as i am charged an additional 65 for this one time use. However, my doctor was very nice and helpful.
He was wonderful and gave me information that Lawyers I had consulted with DID NOT! That speaks volumes for him!
Samuel made the difficult easy to understand and it completely rectified the problem I was having.
I called Wells Fargo chat to discuss an E mail I received concerning a possible purchase today at person I was chatting with switched me over to them.
It was wonderful and I was given great advicei would recommend this service to everyone
Very calming assuring welcoming and answered all my concerns
My experience was great I was able to get my question and concerns addressed right away. Which gave me a clear plan of action on what I needed to do next.
Had a quick question about transfer of ownership. My question was answered.
Blake made the job easier. I thought I was gonna break something and I don't have do over money. He explained it in terms I could understand. Thanks, Blake.
Car had partial chg, showed key fob not found. After charging and replacing battery in fob, and playing different scenarios, the 2022 Tahoe finally started. And no the fob was in my hand not the left cup holder
It was answered to the best ability possible. The lawyer was through and to the point.
I received a scam email... It worried me. Andy fixed all my fears... Thank you
Excellent
Sorry, good customer services, very helpful, I will get back with my results
Mark's background in auction houses helped greatly. I had no idea where to go to sell the artwork and he gave me several options that he believes are best for the artwork I have. Very good conversation!
I inherited an existing pool filter system when I bought my current home 5 years ago. As of late, a combination of me, the pool technicians, and pack rats have left a few cables and tubes hanging. The techs figured out the wiring, but didn't know what a broken rubber tube was for. Randy was able to describe its function - using my uploaded photos - within a few minutes. He also gave me useful advice on questions to ask my pool tech to resolve ongoing issues with the filtration system.
By speaking with attorney, Mario, all of our questions were answered, needed to resolve our problem! We were given solid advice before even paying! Thank you!
I received detailed help and assistance online from a professional Dr. Li. Thank you!
I had to call Sirius, then get connected to a IT person. I'm not experienced but eventually we made a connection. He gave simple, thorough directions and hopefully will be corrected.
I feel much better I was very happy with Legal Eagle. I feel I can go forward and know what to watch out for because I was not sure of how to go forward Thank you again
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello Rylee,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645