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JustAnswerReviews 21,252

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,040
This company responds to reviews on average within 4 days

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Texas
1 review
0 helpful votes
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Good service but expensive
August 24, 2025

The $5 fee is misleading as i am charged an additional 65 for this one time use. However, my doctor was very nice and helpful.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 13, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Rylee,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Canada
1 review
0 helpful votes
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Mortgage Fraud
August 24, 2025

He was wonderful and gave me information that Lawyers I had consulted with DID NOT! That speaks volumes for him!

Date of experience: August 13, 2025
Louisiana
1 review
0 helpful votes
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Great job
August 24, 2025

He went right in and we solved the problem in like 5 min awesome

Date of experience: August 13, 2025
Pennsylvania
1 review
0 helpful votes
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EASY
August 24, 2025

Samuel made the difficult easy to understand and it completely rectified the problem I was having.

Date of experience: August 13, 2025
Idaho
1 review
0 helpful votes
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Better safe than sorry
August 23, 2025

I called Wells Fargo chat to discuss an E mail I received concerning a possible purchase today at person I was chatting with switched me over to them.

Date of experience: August 13, 2025
Pennsylvania
1 review
0 helpful votes
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Great Help
August 23, 2025

It was wonderful and I was given great advicei would recommend this service to everyone

Date of experience: August 13, 2025
California
1 review
0 helpful votes
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Awesome
August 23, 2025

Very calming assuring welcoming and answered all my concerns

Date of experience: August 13, 2025
Canada
1 review
0 helpful votes
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Vet support
August 23, 2025

My experience was great I was able to get my question and concerns addressed right away. Which gave me a clear plan of action on what I needed to do next.

Date of experience: August 13, 2025
Canada
1 review
0 helpful votes
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Real estate info
August 23, 2025

Had a quick question about transfer of ownership. My question was answered.

Date of experience: August 13, 2025
South Carolina
1 review
0 helpful votes
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Make is simple
August 23, 2025

Blake made the job easier. I thought I was gonna break something and I don't have do over money. He explained it in terms I could understand. Thanks, Blake.

Date of experience: August 13, 2025
Wyoming
1 review
0 helpful votes
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Key Fob not found
August 23, 2025

Car had partial chg, showed key fob not found. After charging and replacing battery in fob, and playing different scenarios, the 2022 Tahoe finally started. And no the fob was in my hand not the left cup holder

Date of experience: August 13, 2025
Florida
1 review
0 helpful votes
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Non Compete
August 23, 2025

It was answered to the best ability possible. The lawyer was through and to the point.

Date of experience: August 13, 2025
Canada
1 review
0 helpful votes
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Received Scam Mail
August 23, 2025

I received a scam email... It worried me. Andy fixed all my fears... Thank you

Date of experience: August 13, 2025
Massachusetts
1 review
0 helpful votes
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Good expertise advise
August 23, 2025

Excellent
Sorry, good customer services, very helpful, I will get back with my results

Date of experience: August 13, 2025
Florida
1 review
0 helpful votes
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Mark's background in auction houses helped greatly. I had no idea where to go to sell the artwork and he gave me several options that he believes are best for the artwork I have. Very good conversation!

Date of experience: August 13, 2025
Arizona
1 review
0 helpful votes
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I inherited an existing pool filter system when I bought my current home 5 years ago. As of late, a combination of me, the pool technicians, and pack rats have left a few cables and tubes hanging. The techs figured out the wiring, but didn't know what a broken rubber tube was for. Randy was able to describe its function - using my uploaded photos - within a few minutes. He also gave me useful advice on questions to ask my pool tech to resolve ongoing issues with the filtration system.

Date of experience: August 13, 2025
Florida
1 review
0 helpful votes
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Just ask is wonderful!
August 23, 2025

By speaking with attorney, Mario, all of our questions were answered, needed to resolve our problem! We were given solid advice before even paying! Thank you!

Date of experience: August 13, 2025
Virginia
1 review
0 helpful votes
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I received detailed help and assistance online from a professional Dr. Li. Thank you!

Date of experience: August 13, 2025
Wisconsin
1 review
0 helpful votes
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Helpful
August 23, 2025

I had to call Sirius, then get connected to a IT person. I'm not experienced but eventually we made a connection. He gave simple, thorough directions and hopefully will be corrected.

Date of experience: August 13, 2025
Texas
1 review
0 helpful votes
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Child Support Case
August 23, 2025

I feel much better I was very happy with Legal Eagle. I feel I can go forward and know what to watch out for because I was not sure of how to go forward Thank you again

Date of experience: August 13, 2025