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JustAnswerReviews 21,258

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

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South Africa
1 review
0 helpful votes
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A very useful assistance
August 24, 2025

Easy contact with the expert. Advises are clear, precise and concise

Date of experience: August 14, 2025
Kentucky
1 review
0 helpful votes
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Extremely Great Service
August 24, 2025

I received up front respectful information regarding the situation I was facing. The chat was very helpful and talking with the lawyer alleviated my anxiety quickly. I recommend this service to anyone needing direct answers to any legal situation. Thank you to the lawyer I spoke with for his advice and empathy.

Date of experience: August 14, 2025
Alabama
1 review
0 helpful votes
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Equifax
August 24, 2025

Experience was good, hopefully my account will be unlocked as I requested.

Date of experience: August 14, 2025
Kentucky
1 review
0 helpful votes
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Excellent service
August 24, 2025

My experience with the pharmacist was very positive. My concerns were heard, as he repeated and paraphrased my questions. He was able to assess my priorities and give proper advice within the context of my situation. As a former healthcare professional, I understand the communication and amount of listening needed to give the proper suggestions, and he definitely did that. I was skeptical at first, but I will continue to use JustAnswer, and request my same pharmacist if able.

Date of experience: August 14, 2025
Missouri
1 review
0 helpful votes
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A Cancelation that wouldn't Cancel
August 24, 2025

Professional and very helpful. Understood what I was trying to do and overlooked my frustration

Date of experience: August 14, 2025
Canada
1 review
0 helpful votes
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Child Support
August 24, 2025

I got all the information I need to proceed. I got the right questions to ask to get the child support correct

Date of experience: August 14, 2025
Texas
1 review
0 helpful votes
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Mom
August 24, 2025

The information that I needed was provided. Marty was very patient and helpful. I could hear his smile as he assisted me.

Date of experience: August 14, 2025
Texas
1 review
0 helpful votes
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Perfect
August 24, 2025

This was very easy, it's very inexpensive and I will use it again.

Date of experience: August 13, 2025
California
1 review
0 helpful votes
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I would use just answer again if need be. Today it is difficult to make choices when it comes to a lawyer. I was just lucky to find an agency that was quick to respond, which is very important to me.

Date of experience: August 14, 2025
Oklahoma
1 review
0 helpful votes
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Great tech assistance
August 24, 2025

Very knowledgeable and helpful with the issue I was having. Walk me through the possible issues and resolutions

Date of experience: August 14, 2025
South Africa
1 review
0 helpful votes
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Awesome
August 24, 2025

I was helped in a very friendly and professional manner. Buy that man a beer.

Date of experience: August 14, 2025
Florida
1 review
0 helpful votes
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Schmieder - Samsung Flip 6 Phone Fix
August 24, 2025

Will was fast, courteous and accommodating to every issue and every call I made to him. He is a keeper.

Date of experience: August 12, 2025
Oklahoma
1 review
0 helpful votes
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Thanks
August 24, 2025

Thanks this helped. Will check here first next time. Thanks again

Date of experience: August 14, 2025
Michigan
1 review
0 helpful votes
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Poison control
August 24, 2025

I was able to get answers about our boy ingesting a toxic substance faster than it would have taken us to get to the vet. We are monitoring for the next few days, as instructed

Date of experience: August 14, 2025
Virginia
1 review
0 helpful votes
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Military retirement & healthcare
August 24, 2025

Mr Jarvis Guru, was very helpful and offered letters and phone numbers to help me retain income should my ex pass away.

Date of experience: August 14, 2025
Wisconsin
1 review
0 helpful votes
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The other 2 i spoke with are here to collect a wage, Angelo is here for returning customers

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 14, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Natalie,

We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Nevada
1 review
0 helpful votes
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Needed guidance on appliance repair
August 24, 2025

Storehouse exhaust hood was not operating. Tech gave me a few likely troubleshooting tips. The first one proved to remedy the problem.

Date of experience: August 13, 2025
California
1 review
0 helpful votes
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The doctors are very knowledgeable and do their best to help with any problem. And they reply very fast.

Date of experience: August 13, 2025
Illinois
1 review
0 helpful votes
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Perfect
August 24, 2025

Randy m. Was perfect keep him!. I don't write review lol but they really do help you out with questions

Date of experience: August 13, 2025
Georgia
1 review
0 helpful votes
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Fix Ford
August 24, 2025

Great explanation and sound advice. Knowledgeable mechanic

Date of experience: August 13, 2025